Cancellation Instarem: Easy Method

What is Instarem

Overview

Instarem is a digital payments platform that provides international money transfers, card services and eSIM products for personal and business customers in Singapore.

Core services

Services include cross-border transfers with transparent fees, the Amaze card (debit card) for payments and ATM withdrawals, and eSIM data purchases for travel.

How to cancel Instarem

Cancel Amaze Card (debit card)

• Request cancellation via Instarem Help Centre chat or enquiry.
• Provide at least one month (30 days) advance notice as required by the Amaze Card Terms & Conditions.
• Reference: Amaze Card Cancellation Rights - see the Amaze Terms & Conditions here.

Cancel Instarem account

• Use account deletion features in the Services if available, or send written notice to Instarem support requesting account cancellation and deletion.
• After you request cancellation, Instarem will remove access and may delete account data in accordance with their Terms.
• Reference: eSIM and account Termination sections - see the eSIM Terms & Conditions here.

Cancel recurring transfers

• Open the Singapore app and find the recurring transfer.
• To pause: skip up to 2 days before scheduled execution.
• To cancel an upcoming execution: cancel up to 1 day before execution; to delete the recurring instruction entirely, delete up to 24 hours before execution.
• Reference: Instarem Singapore FAQ - see the FAQ here.

What happens when you cancel

Account access and data

When you cancel your Instarem account, access to the Services is removed according to the Terms & Conditions.

Instarem may delete or retain data per its policies after termination; expect loss of stored information once deletion is processed.

Cards, transfers and services

Cancelling the Amaze card stops future card-authorised transactions after the cancellation period and may require you to return or destroy the physical card per provider instructions.

Recurring transfers stopped or deleted will not execute after the effective cancellation or deletion window described above.

Will I get a refund?

eSIM purchase refunds

• Refund requests accepted within 30 days if you cannot use the eSIM due to an Instarem error.
• No refund if the issue is resolved within 10 days, or after eSIM installation, or for unused data after expiry.
• Other reasons are considered case-by-case and may incur a processing fee; refunds can take up to 30 business days to appear.
• Reference: eSIM Refund / Cancellation / Modification Policy - see the eSIM Terms & Conditions here.

Transaction and card refunds

• Unauthorized transactions should be reported promptly (typically within 30 days) to qualify for dispute investigation and possible refund.
• Incorrectly executed transactions may be returned to the original funding method after investigation; late reporting or suspected fraud can disqualify refunds.
• Reference: Instarem Terms & Conditions sections on Unauthorized and Incorrectly Executed Transactions - see the Terms & Conditions here.

Refund timelines

• Bank transfer funding refunds typically take 24 - 72 business hours (per FAQ).
• Debit/credit card funding refunds typically take 5 - 7 business days, excluding weekends and bank holidays.
• Reference: Instarem Singapore FAQ - see the FAQ here.

Instarem plans and pricing

Summary

Below are the key personal pricing items. Exact fees and FX margins are shown in the app at transaction setup.

Pricing notes

No sign-up, annual or monthly personal account fees are charged; exchange rates vary per transaction and are transparent at setup.

Your consumer rights in Singapore

Key rights

• You may cancel your Amaze card at any time with 30 days’ advance notice.
• You may cancel and delete your Instarem account at any time via features or written notice; cancellation removes access and may delete data.
• You may request a refund for eSIM orders within 30 days if unusable due to Instarem error, subject to conditions.

Rights on transactions and refunds

• You have the right to dispute unauthorized transactions (report promptly, typically within 30 days) and incorrectly executed transactions; refunds are subject to investigation.
• Refund timeline transparency: bank-funded refunds 24 - 72 business hours; card refunds 5 - 7 business days (excluding weekends/holidays).

Customer experiences

Positive feedback

Many users report fast and reliable transfers and smooth, speedy transactions for cross-border payments.

Examples include reviews praising speed and reliability on Trustpilot.

Negative feedback

Some customers report delayed or unexplained transaction cancellations, slower-than-expected refunds, and unresolved support correspondence.

These issues appear in several Trustpilot reviews describing delayed refunds and support follow-up problems.

Documentation checklist

What to include when requesting cancellation or refund

• Full account name and registered email or phone number.
• Transaction reference numbers, dates, amounts and currency.
• Screenshots of errors, payment receipts and any communication with the recipient or seller.

Optional helpful documents

• Copy of ID (if requested for verification) and card last four digits (do not send full card numbers over insecure channels).
• Bank statements showing attempted or completed charges, where relevant to the dispute.

Common mistakes

Timing and reporting errors

Waiting too long to report unauthorized or incorrect transactions can jeopardise refund eligibility.

Always report suspected issues promptly (the Terms suggest reporting timeframes such as 30 days for certain disputes).

Account and product mistakes

Requesting an eSIM refund after installation or after validity expiry commonly results in denial under the eSIM policy.

For Amaze card cancellations, failing to provide the required 30 days’ notice can delay or complicate closure.

Comparative recap

At-a-glance comparison

The table below summarises cancellation routes, refund eligibility and typical refund timelines for key Instarem products and services.

How to interpret

Use this table to choose the correct cancellation route and prepare the right documentation for refunds or disputes.

After cancelling

What to check

• Confirm cancellation acknowledgement from Instarem support and keep confirmation emails or chat transcripts.
• Monitor your bank/card statements and the app for any pending refunds or final debits.

Useful links and further help

• Instarem Singapore FAQ: https://www.instarem.com/help-personal/faq/
• Amaze Terms & Conditions (cancellation rights): https://www.instarem.com/terms-policies/amaze-terms-conditions/
• eSIM Terms & Conditions (refunds, termination): https://www.instarem.com/esim-terms-conditions-sg/
• General Terms & Conditions (transactions, disputes): https://www.instarem.com/terms-policies/terms-conditions/

Address

Registered address (example)

168 Robinson Road #18-03/04 Capital Tower, Singapore 068912.

Notes on contacting

The exact cancellation address for Instarem (Nium Pte. Ltd.) is not publicly documented beyond operational and registered addresses; use the Help Centre or official support channels for cancellation requests.