Cancellation Latitude: Easy Method

What is Latitude

Overview

Latitude is a financial services provider offering credit products and payment solutions, including card accounts and buy-now-pay-later (BNPL) services historically branded as LatitudePay.

The company provides online account management via web and mobile apps, plus a range of plans and services for businesses and consumers in selected markets.

Services referenced in this guide

This guide focuses on cancellation and refunds for Latitude products relevant to Singapore: the LatitudePay BNPL offering (discontinued locally) and account closures via the Latitude web or mobile app.

It also summarizes pricing plans published by Latitude for business or platform services where applicable.

How to cancel Latitude

LatitudePay (App Store / Google Play) - Singapore status

Important: LatitudePay Singapore BNPL service was discontinued as of April 19, 2024.

Because the BNPL service is no longer active in Singapore or Malaysia, users cannot cancel an active Indonesia-style BNPL product in-app for Singapore - the service is already deactivated.

Account closure via Web or Mobile App (Latitude account)

• Open the Latitude mobile app or sign in to the Latitude website.
• Check your account balance and pay any outstanding amount so the balance is zero.
• Use the app menu option such as “Close account request” or similar to submit a closure request.
• If the app option fails, be prepared to call customer support to complete the closure after you have zero balance.
• Retain confirmation or a letter/email showing the account has been closed.

What happens when you cancel

Access and account status

After you submit a valid account closure request with a zero balance, closure generally becomes effective shortly thereafter.

Some closures require validation steps or manual support intervention; delays can occur if the account shows activity or pending transactions.

Renewals, fees, and data handling

Recurring products or subscriptions tied to a Latitude plan should stop billing after closure, but verify final statements to ensure there are no residual fees.

Keep copies of statements and the closure confirmation; these may be needed if unexpected charges appear after closure.

Will I get a refund?

Order cancellations (LatitudePay)

If an order paid partly via LatitudePay is cancelled and the cancellation is approved by the merchant (YSG), any payments already made will be refunded to the registered card.

Remaining instalments will be cancelled and refunds are typically processed within 14 business days.

Personal and motor loans / overpayments

• If you overpay a minimum monthly repayment or pay into a suspended/inactive account, you may request a refund via a refund form.
• Processing time for these refunds is up to 5 business days, plus 1 - 3 more business days for funds to appear in your account.
• There is no broad automatic 14-day cooling-off right stated in LatitudePay/Latitude terms beyond these specified scenarios.

Latitude plans and pricing

Published plans (summary)

The following table lists pricing and features published in Latitude's official pricing information for platform/business plans.

Prices are shown in USD as published; local (SGD) pricing was not available in the verified source.

Your consumer rights in Singapore

General protections

Singapore consumers are protected by general consumer laws and fair trading principles. You have rights to clear information about products, pricing and contract terms.

If you believe you were misled or charged incorrectly, keep records and contact the provider in writing to request resolution.

Escalation and dispute options

• If direct contact with Latitude does not resolve the issue, you may seek advice from local consumer protection bodies or a legal adviser.
• Document all correspondence, account statements, screenshots, and closure confirmations to support any complaint or escalation.

Customer experiences

Positive reports

Some users reported that they successfully closed Latitude accounts via the app after long periods of inactivity and received written confirmation of closure.

These accounts suggest closure processes can work smoothly when balances are zero and the app functions properly.

Negative reports

• Many users experienced difficulties closing accounts even after clearing balances, citing app glitches and problems entering bank details.
• Reports include unexpected monthly or late fees when balances showed $0 and difficulties obtaining satisfactory notification and support.

Documentation checklist

What to prepare before cancelling

• Recent account statements showing zero balance (if already paid off).
• Proof of final payment (transaction ID or card statement).
• Registered email address and phone number used on the Latitude account.

What to keep after cancellation

• Confirmation email or letter acknowledging account closure.
• Final billing statement and any refund receipts.
• Records of calls or support tickets, including dates and representative names if available.

Common mistakes

Submitting closure with non-zero balance

Attempting to close an account before the balance is fully paid will usually prevent closure and may generate extra system prompts or fees.

Always verify the account balance is zero and that pending transactions have cleared before requesting closure.

Relying on app-only steps without confirmation

Some users relied on the app UI without obtaining written confirmation and later discovered charges continued or closure was not processed.

Always request and save a written confirmation or reference number for the closure request.

Comparative recap

At-a-glance comparison

After cancelling

What to check

After cancellation, review your card and bank statements for at least two billing cycles to ensure no residual charges appear.

If unexpected charges occur, contact Latitude support in writing and escalate with documentation if needed.

Helpful resources

For official pricing and plan details, consult Latitude's published pricing page:

Latitude pricing

Address

Latitude Singapore office

Latitude Brokers Pte. Ltd.

137 Telok Ayer Street, #06-04, Singapore 068602

Notes about contacting the office

This address is the primary verified Singapore office for general enquiries and may be used for written correspondence related to account issues.

Always include account identifiers and supportive documents when sending written requests.