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Cancel MONEYLION
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Moneylion service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Moneylion: Easy Method
What is Moneylion
Overview
MoneyLion is a US-based financial app that provides banking, credit-building, investing and short-term cash advance services through a mobile-first platform.
The service is subscription-based for certain products (e.g., Credit Builder Plus, WOW) and also offers transactional features such as Instacash advances and RoarMoney banking.
Primary services
Core offerings include RoarMoney banking, Instacash cash advances, managed investment accounts, and membership products like Credit Builder Plus and WOW Membership.
Pricing is listed in USD on MoneyLion's site and may include per-advance fees, monthly membership fees, or tiered account fees.
How to cancel Moneylion
Methods (step-by-step)
- In-App (iOS/Android): Open the MoneyLion app → Profile → Settings → Manage Membership → Cancel my membership. Note: any outstanding Instacash or Credit Builder Plus loan must be fully repaid before cancellation is allowed.
- Web: Log in at moneylion.com → Profile → Membership → Manage My Membership; follow the prompts and clear outstanding balances as required.
- App Store / Google Play subscriptions: Cancel via Apple or Google subscription management screens. MoneyLion advises also cancelling any in-app or web membership where applicable.
- Email / Support request: Send an email to support@moneylion.com or customercare@moneylion.com with subject "REQUEST TO DELETE MY ACCOUNT", include your full name, account email/phone and contact details. Send at least three business days before the next scheduled debit to revoke authorization.
- Revoke ACH authorization: Email customercare@moneylion.com requesting closure of Instacash and revocation of ACH; send the request at least three business days before the next debit and expect confirmation.
Notes and requirements
Outstanding balances (Instacash, Credit Builder loans or other owed amounts) usually must be repaid before the platform will process membership cancellation.
If you subscribed via the Apple App Store or Google Play, cancelling in-app subscription and cancelling in the store are separate actions; ensure both are handled to stop renewals.
What happens when you cancel
Access and features
Cancellation stops future billing for the membership component; access to membership benefits typically ends at the end of the current paid period unless the provider states otherwise.
Credit products and cash-advance access will be removed, but repayment obligations for loans or advances remain.
Billing and data
If you cancel via an app-store subscription, the store controls billing and may continue access until the store period ends; check the store subscription page to confirm.
MoneyLion may retain account records per its policies for transaction, compliance and dispute-resolution purposes; request deletion via support if needed.
Will I get a refund?
General refund policy
There is no universal statutory 14-day cooling-off right for MoneyLion services. Refund eligibility depends on the product, timing and payment method.
Refunds for subscriptions are handled according to plan terms and the payment provider (MoneyLion or the app store) rather than an automatic statutory right.
Product-specific exceptions
- Standard membership refunds: Eligibility varies by plan. Multi-month or annual plans may only offer a refund for the unused portion and may withhold the first month or non-refundable portion.
- Credit Builder Plus: No cancellation fee; refunds (if any) depend on timing and the payment provider's policy - there is no automatic statutory refund.
- Instacash: Considered a cash advance; generally not eligible for refund as if it were a subscription or standard purchase.
- Price Protection (RoarMoney Debit Mastercard): Separate benefit - if eligible, price-difference claims may be made within 90 days (limits apply: up to $250 per claim, four times annually, up to $1,000 per year).
Moneylion plans and pricing
Summary table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| RoarMoney Banking | US$0 | Monthly | Basic mobile banking account (no monthly fee, ATM access) |
| Instacash (Turbo Delivery) | US$0.49 - 6.99 (to RoarMoney) or US$1.99 - 8.99 (external) | Per advance | Cash advance with variable delivery fee |
| Managed Investment Account | US$1 - 5 | Monthly | Automated investing with tiered monthly fee based on account value |
| Credit Builder Plus | US$19.99 | Monthly | Credit-building membership; includes loan principal and APR where applicable |
| WOW Membership | US$9.99 | Monthly | Cashback, investing access, waived fees and other perks |
Pricing notes
MoneyLion lists prices in USD on its site; there is no official SGD pricing shown on the pricing pages.
Fees and terms vary by product - consult the specific plan page or membership terms before cancelling.
Your consumer rights in Singapore
Cooling-off and refunds
In Singapore, digital services do not automatically carry a 14-day cooling-off right unless explicitly offered by the provider.
MoneyLion does not appear to advertise a statutory cooling-off right for its services; refunds rely on contractual terms and the payment provider's policy.
Disputes and recourse
- If you have unauthorized or continuing withdrawals after cancellation, contact your bank to initiate Interbank GIRO or card dispute/chargeback procedures.
- You may file complaints with local consumer bodies such as Consumers Association of Singapore (CASE) or escalate concerns to the Monetary Authority of Singapore (MAS) if there are regulatory issues.
- For app-store purchases, you can also use Apple or Google's refund mechanisms where applicable.
Customer experiences
Positive feedback
Many users praise MoneyLion for an easy-to-use app, quick Instacash advances, and helpful budgeting and credit-building tools.
Trustpilot reviews include frequent 5-star comments about the app's utility and reasonable fees for short-term needs; an approximate Trustpilot distribution shows many high ratings.
Negative feedback
Recurring negative themes include reports of unauthorized or duplicate charges, difficulty cancelling, account closures without clear notice, and slow or unhelpful support responses.
Consumer complaints have also led to lower industry ratings (for example, a BBB rating cited as C) and cautionary reports from forums about phishing and dispute delays.
Documentation checklist
What to prepare before contacting support
- Account email, phone number and full name associated with the MoneyLion account.
- Membership type (e.g., Credit Builder Plus, WOW), plan details and billing start date.
- Next scheduled debit date and payment method (bank, card, or app store).
Evidence for disputes or deletion requests
- Screenshots of membership page, billing history or unwanted charges.
- Loan or Instacash balance statements showing outstanding amounts (if any).
- Copies of any previous support correspondence and confirmation numbers.
Common mistakes
Cancelling only in the app store
Example: You cancel the Apple/Google subscription but forget to cancel the membership in the MoneyLion app or web portal. This can leave account-level settings active or future billing misaligned.
Always confirm cancellation both in your app-store subscription settings and within the MoneyLion app or website when applicable.
Leaving outstanding balances
Example: Attempting to cancel while an Instacash advance or Credit Builder loan remains unpaid. MoneyLion typically requires repayment before processing cancellation.
Check and clear outstanding balances or arrange repayment; keep documentation showing balances have been settled.
Comparative recap
Quick comparison
| Item | Period | Refund likelihood | Action required |
|---|---|---|---|
| In-App or Web membership | Monthly | Possible - depends on plan and timing | Cancel in-app/web; repay outstanding balances |
| App Store / Google Play subscription | Monthly | Depends on app-store policy | Cancel via Apple/Google subscription manager and confirm with MoneyLion |
| Credit Builder Plus | Monthly | Refunds dependent on timing/payment processor | Cancel membership; confirm any refund with payment provider |
| Instacash (cash advance) | Per advance | Unlikely - treated as a cash advance | Repay advance; refunds generally not applicable |
After cancelling
Confirmation and monitoring
Save any cancellation confirmation emails or screenshots and monitor your bank/card statements for at least two billing cycles to ensure no further charges occur.
If you see unauthorized debits after cancellation, contact your bank to dispute the charge and inform MoneyLion support with your evidence.
Helpful links
Address
Headquarters
MoneyLion, 249 West 17th Street, New York, NY 10011, USA.
Contact note
For account deletion or ACH revocation requests, you can email support@moneylion.com or customercare@moneylion.com. Include "REQUEST TO DELETE MY ACCOUNT", your contact details, and allow the stated business-day timeframes for processing.