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Cancel MORNINGSTAR
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I hereby notify you of my decision to terminate the contract relating to the Morningstar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Morningstar: Easy Method
What is Morningstar
Overview
Morningstar is an investment research firm that provides data, analysis and tools for stocks, mutual funds, ETFs and other financial instruments.
The service operates on a subscription model with web, iOS and Android purchasing options and tiered plans for individual investors and professionals.
Service scope
Features include fund and ETF data, visual presentation tools, screeners and Excel exports for research and reporting.
Functionality and available data vary by plan and platform (web vs in-app purchases).
How to cancel Morningstar
Cancel via Google Play (Android)
- Open the Google Play Store app or visit the Play Store on web and go to Manage subscriptions.
- Find the Morningstar subscription and select Cancel subscription.
- Note: Morningstar cannot cancel subscriptions billed by Google Play for you.
Cancel via App Store (iOS) and web app stores
- Open your Apple ID account or App Store subscription settings and locate the Morningstar subscription.
- Select Cancel Subscription in the App Store subscription management interface.
- Morningstar support cannot cancel Apple-billed in-app subscriptions for you.
Cancel direct web purchases
- If you purchased on Morningstar’s website, contact Morningstar customer support to request cancellation.
- When cancelling web subscriptions, future renewals are typically stopped while access usually continues until the end of the paid term.
- Provide order details and account email to speed up the process.
What happens when you cancel
Access after cancellation
For web-purchased subscriptions you typically retain access to Premium features until the end of the paid billing period.
In-app cancellations stop future renewals but access timing depends on the store’s policy and your current billing cycle.
Renewals and billing
Cancellation prevents automatic renewal at the next billing date; you are not charged for future periods once cancellation is confirmed.
For store-billed subscriptions (Google Play, App Store) billing and renewal control remain with the store.
Will I get a refund?
Web purchases (Morningstar direct)
- Prepaid web subscriptions are generally non-refundable.
- Access usually remains until the end of the paid term even if a refund is not granted.
- Occasional exceptions depend on trial terms or specific service issues raised with support.
In-app purchases (App Store / Google Play)
- Refunds and short cancellation windows for in-app purchases are governed by Apple or Google Play policies.
- Google Play provides a brief automatic cancellation window (~15 minutes); after that refunds depend on the store’s review and developer policies.
Exceptions and dispute handling
- Refund eligibility may be considered for technical defects or unauthorized charges; provide evidence when contacting support.
- If you believe you were charged incorrectly after cancelling, contact Morningstar support and the store (if applicable) promptly.
Morningstar plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | S$38.55 | Monthly | Full access to Premium/Investor tier |
| Annual | S$256.16 | Annual | Full access to Premium/Investor tier |
| Two-Year (average/year) | S$224.60 | Annual (under 2-year plan) | Full access, average annual cost over 2 years |
| Three-Year (average/year) | S$192.70 | Annual (under 3-year plan) | Full access, average annual cost over 3 years |
Notes on pricing
Prices above are approximate SGD conversions based on a recent exchange rate and may vary at purchase time.
Exact pricing and available promotions are shown at checkout for your account and location.
Your consumer rights in Singapore
Key legal points
- Under Singapore consumer protection, refunds and cancellation rights for digital content depend on terms, usage and whether the service is defective.
- There is no automatic statutory 14‑day cooling-off for digital content that is delivered or consumed immediately.
Practical implications
If digital content is faulty or not as described, you may be entitled to a remedy under Singapore law; submit evidence and complaints promptly.
For in-app purchases, the App Store or Google Play store policies and windows for refund requests also apply.
Customer experiences
Positive feedback
- Users praise extensive fund and ETF data, visual tools like Presentation Studio and Excel export capabilities.
- Many find Morningstar a powerful platform for in-depth investment research when they learn to use it.
Negative feedback
- Some users report a steep learning curve, limited fixed-income and macro data versus premium competitors, and occasional slow performance.
- Trustpilot contains complaints about cancellation difficulties, post-cancellation charges and variable support experiences.
Documentation checklist
Account information
- Account email address used for the subscription.
- Subscription order ID or receipt from Morningstar or the app store.
Supporting evidence
- Payment method details and transaction dates.
- Screenshots of subscription settings, cancellation confirmation or renewal notifications.
Common mistakes
Not checking purchase channel
A frequent mistake is contacting Morningstar support for subscriptions bought through the App Store or Google Play.
Those subscriptions must be managed and refunded via the respective app store, not Morningstar.
Missing order details
Another common error is not providing an order number, receipt or the account email when requesting cancellation or a refund.
Lack of identifying information slows support response and may delay resolution.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| Google Play (Android) | Cancel via Google Play subscriptions in your Google account. | Refunds governed by Google Play; short automatic cancellation window (~15 minutes). | Access typically continues until the end of the paid period determined by Play Store. |
| App Store (iOS) | Cancel via App Store subscription management in your Apple ID settings. | Refunds governed by Apple’s policies; handled through Apple. | Access continues according to App Store billing cycle after cancellation. |
| Web (direct purchase) | Contact Morningstar customer support to cancel. | Prepaid web subscriptions are generally non-refundable; exceptions possible. | Access usually remains until the end of the paid term after cancellation. |
After cancelling
Follow-up actions
- Confirm cancellation by checking your subscription status in the app store or your Morningstar account email.
- Keep receipts and cancellation confirmation for at least one billing cycle in case of disputes.
Helpful links
Address
Singapore office
Morningstar Investment Adviser Singapore Pte. Ltd. / Morningstar Research Pte. Ltd.
80 Raffles Place, #41‑01, UOB Plaza, Singapore 048624
Contact note
Use the contact channels shown on Morningstar’s website or your subscription receipt for specific support requests.
For store-billed subscriptions, also contact Apple or Google Play as appropriate.