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Cancel NEXO
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I hereby notify you of my decision to terminate the contract relating to the Nexo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Nexo: Easy Method
What is Nexo
Overview
Nexo is a finance platform offering crypto-backed loans, interest accounts, and payment options tied to digital assets. It provides services through mobile apps and a web interface, and issues a Nexo Card for purchases.
Presence in Singapore
Nexo operates globally and lists related entities in Singapore, but its public-facing Help Center and Terms do not publish a detailed, Singapore-specific subscription cancellation policy.
How to cancel Nexo
On mobile app platforms
Nexo does not explicitly document cancelling via App Store or Google Play in its Help Center for Singapore users.
Standard practice: cancel subscriptions through the platform where you purchased them (Apple App Store or Google Play Store).
On the web and Nexo account
- Check your Nexo app account settings for any active subscriptions or recurring services.
- If you cannot find a cancellation option, contact Nexo customer support through the app or website contact channels.
- Keep screenshots or confirmation emails of cancellation attempts for your records.
What happens when you cancel
Access and service changes
When a subscription or service is cancelled, access to premium features typically ends at the end of the paid period unless otherwise specified.
Renewal and billing
If cancellation is done via App Store or Google Play, future renewals should stop once the platform confirms cancellation.
For services managed directly by Nexo, confirm with support whether billing will cease immediately or at the period end.
Will I get a refund?
Nexo’s publicly available refund information
There is no clear, Singapore-specific “14-day right-to-refund” or “no refunds” policy published in Nexo documentation found during verification.
Exceptions and card purchases
- Refunds for purchases made with the Nexo Card must be requested from the vendor or merchant. Once the merchant processes the refund, the amount may appear in your Nexo account. For details see Nexo’s guidance: Nexo: Request a refund for a purchase made with my Nexo Card.
- User reports show some refund-related issues (e.g., cashback deductions) that were resolved after contacting support.
Nexo plans and pricing
Current price rows
Below are representative conversion rows for 1 NEXO into SGD from verified data sources. Values fluctuate with the market.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| 1 NEXO | S$1.13 | Instant market rate (Feb 2026) | Real-time value of 1 NEXO in SGD (CoinMarketCap) |
| 1 NEXO | S$1.28 | Recent snapshot (approx.) | Conversion rate as per CoinGecko |
| 1 NEXO | S$1.27 | Mid‑Jan 2026 snapshot | Conversion rate via MEXC converter |
Your consumer rights in Singapore
Relevant protections
Singapore’s Consumer Protection (Fair Trading) Act provides rights against unfair practices and misleading representations.
These statutory protections can be relevant if a merchant or service provider fails to honor advertised terms or imposes unfair conditions.
Practical recourse
- Consumers should retain transaction records, communications, and screenshots when seeking refunds or disputing charges.
- If direct resolution with the provider fails, consider lodging a complaint with the Consumers Association of Singapore (CASE) for mediation.
Customer experiences
Positive reports
Some users praise Nexo customer service for fast resolutions, such as rapid card reissue and prompt problem handling.
These positive interactions indicate support can be effective when issues are clearly reported.
Negative reports
- Some refunds were initially shortchanged due to cashback deductions; several reports say the matter was corrected after support intervention.
- Other complaints include notification bugs, unclear fees (for example, a 1% fee when repaying loans with fiat), and limited flexibility to cancel or modify fixed-term products.
Documentation checklist
What to gather before cancelling
- Account email and user ID, payment method details, and subscription identifiers.
- Transaction receipts, card purchase receipts, and merchant refund confirmations where applicable.
When contacting support
- Include clear timestamps, screenshots of the subscription or charge, and a concise description of the requested outcome (cancel, refund, or dispute).
- Note the platform used to subscribe (iOS, Android, web) and reference any in-app cancellation attempts.
Common mistakes
Assuming platform cancellations are documented by Nexo
Many users assume Nexo’s Help Center explicitly covers App Store/Google Play cancellation steps for Singapore. It does not.
Always cancel subscriptions through the platform you used to subscribe and keep confirmation receipts from that platform.
Expecting automatic merchant refunds to appear immediately
When a merchant processes a refund for a Nexo Card purchase, the timing and amount posted to your Nexo account depend on the merchant and payment networks.
Don’t assume instant credit; monitor your Nexo account and follow up with both merchant and Nexo support if delays occur.
Comparative recap
Quick side-by-side
The table below summarizes clarity, refund handling, and documentation for Nexo (Singapore) versus typical app-store processes.
| Feature | Nexo (Singapore) | Typical App Stores |
|---|---|---|
| Cancellation clarity | Limited public documentation for Singapore; web Help Center lacks a dedicated subscription cancellation policy. | Platform procedures are documented by Apple/Google (cancel via account/subscriptions). |
| Refund policy | No clear Singapore-specific 14-day policy found; card refunds depend on merchant processing. | Refunds handled per platform rules and merchant policies; platform refund windows vary. |
| Support responsiveness | Reports show fast resolutions in many cases, though outcomes can vary by issue. | App store disputes often routed through platform support and merchant; response times vary. |
| Documentation completeness | Incomplete for subscription cancellation specifics in Singapore. | Platform documentation is generally explicit for subscription management. |
After cancelling
Track and confirm
After you cancel, retain all confirmation messages and monitor your account for any further charges.
If charged after cancellation, contact the platform (Apple/Google) and Nexo support with proof of cancellation.
Useful links
- Guidance on requesting refunds for Nexo Card purchases: Nexo: Request a refund for a purchase made with my Nexo Card
- Market price reference for NEXO (SGD): CoinMarketCap - NEXO to SGD
Address
Registered contact
Nexo-related addresses in Singapore include incorporated entities; a specific cancellation address is not publicly specified in Nexo’s Help Center.
Physical address on file
70 Choa Chu Kang Avenue 5 #04-17 INZ Residence Singapore 688196