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I hereby notify you of my decision to terminate the contract relating to the Oanda service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oanda: Easy Method
What is Oanda
Overview
Oanda is a global financial services firm offering online forex trading, currency conversion and market data services.
The firm provides trading platforms, APIs and risk‑management tools for retail and corporate clients.
Services in Singapore
OANDA Asia Pacific Pte Ltd operates in Singapore under a Capital Markets Services licence regulated by MAS.
Local services include trading accounts, share CFDs, data feeds and corporate FX solutions with client fund segregation.
How to cancel Oanda
Cancel an Exchange Rates API / data subscription
- Contact Client Support by email: webservices@oanda.com to request cancellation of an Exchange Rates API (corporate/data service).
- State your account or subscription identifier, company name and requested cancellation date in the message.
- Wait for support confirmation and keep a copy of the confirmation for your records.
Cancel trading accounts or app subscriptions
- Trading account or app cancellations may follow different steps; do not use the API email for retail trading closures.
- Open a support ticket or follow the account closure guidance in OANDA’s help centre for Singapore: help.oanda.com - hold money (SG).
- Before closing, close or transfer open positions and withdraw cleared client funds as required.
What happens when you cancel
Access and service termination
When a subscription or service is cancelled, access to that specific product (API, data feed or app feature) will be terminated.
For trading accounts, platform access and linked services may be suspended after account closure procedures complete.
Funds, data and renewals
Client funds in Singapore are held in segregated trust accounts at licensed banks and should remain available for withdrawal following cancellation.
Export any historical data or reports you need before cancellation, as access to stored data may end with the service.
Will I get a refund?
Refunds for the OANDA “Challenge” program
- Payout requests in the Challenge (profit‑sharing) program require a 14‑calendar‑day interval before the first request and between subsequent requests.
- Refund of the challenge fee is available only after receiving the first profit share and must be processed to the same payment method.
- Details on payouts and timing are available here: proptrader-help.oanda.com - payouts.
Standard trading account refunds
There is no general 14‑day refund policy for standard trading accounts disclosed in the verified sources.
If you believe you are due a refund, contact OANDA support and follow the dispute or complaints process described in local help pages.
Oanda plans and pricing
Pricing overview
OANDA Singapore primarily charges per‑trade costs (spreads or commissions) plus certain non‑trading fees such as inactivity and withdrawals.
The table below lists common plans and fees reported for OANDA Singapore (2025/2026 specific).
| Plan | Price | Period | Features |
|---|---|---|---|
| Spread‑only FX/Metals | from 0.6 pips (e.g. EUR/USD) | per trade | No commission; cost is wrapped into the spread; e.g. EUR/USD from 0.8 pips, AUD/USD from 0.6 pips |
| Commission + Core Spread FX/Metals | USD 3 per 100,000 units + core spread (from 0.0 pips on majors) | per trade | Lower core spread with a prorated commission per trade |
| Commission on Share CFDs (retail) | e.g. €11.10 for 100‑unit Adidas CFD (0.06%) | per trade (open and close) | Commission is charged opening and closing and converted to account currency |
| Inactivity Fee | SGD 10 per month | monthly | Applies after 12 months without trading activity; capped per client |
| Withdrawal Fees | SGD 0 for SGD withdrawals; US$20 (~SGD 28) first non‑SGD withdrawal, then US$35 | per withdrawal | Depends on currency of withdrawal |
Notes on pricing
OANDA does not typically offer standard monthly or annual subscription tiers for trading; costs are trade‑based and include non‑trading fees.
Always check the live pricing and fee schedule in your account or the OANDA help pages before trading.
Your consumer rights in Singapore
Regulatory protections
OANDA Asia Pacific Pte Ltd is regulated by the Monetary Authority of Singapore and holds a Capital Markets Services licence.
Regulation imposes obligations such as transparency, best execution, suitability checks and complaint handling.
Funds and segregation
- Client funds are segregated and held in trust at licensed Singapore banks (Standard Chartered and DBS), which helps protect client money from the firm’s creditors.
- In the event of OANDA liquidation, segregated client funds would be returned less administrators’ costs; bank insolvency could affect recovery.
- See OANDA’s Singapore money holding FAQ for more details: help.oanda.com - hold money (SG).
Customer experiences
Positive feedback
- Many reviewers on Trustpilot (Asia Pacific) praise OANDA’s customer service, platform reliability and low spreads.
- A review on SafeForexBrokers commented that OANDA Singapore’s support (live chat, email, phone) was responsive, noting about 20 minutes for an email reply.
- Sources: Trustpilot - OANDA (Asia Pacific), SafeForexBrokers - OANDA SG review.
Negative feedback
- Common complaints include withdrawal delays or verification issues and occasional denied e‑wallet withdrawals as reported on review sites.
- Forum posts cite concerns about hidden or high fees, slow customer service and platform glitches affecting execution or access.
- Consider these reports when planning account closure or withdrawals and keep documentation of communications.
Documentation checklist
For submitting a cancellation request
- Account ID or subscription reference number.
- Registered email address and company or personal name on the account.
- Clear statement of the item to cancel and requested cancellation date.
For withdrawing funds after cancellation
- Proof of identity (scanned passport or NRIC) matching account name.
- Bank account details (name, account number, bank and SWIFT/BIC if required) for withdrawals.
- Any additional KYC or verification documents requested by OANDA support.
Common mistakes
Timing and fee assumptions
Assuming immediate refunds or instant withdrawals is a common error; payout schedules (e.g., Challenge program) and bank processing times apply.
Also note non‑trading fees such as inactivity or withdrawal charges may still apply if conditions are met.
Documentation and contact errors
Sending cancellation requests to the wrong support channel can delay processing; use the correct email for API/data services (webservices@oanda.com) or the help centre for trading accounts.
Incomplete or mismatched identity documents will slow withdrawals and closure - ensure details match the account registration.
Comparative recap
Snapshot table
| Feature | OANDA (SG) | Period | Notes |
|---|---|---|---|
| Pricing model | Per‑trade (spread or commission) + non‑trading fees | per trade / monthly | No standard monthly subscription; costs trade‑based |
| Refund policy (Challenge) | 14‑day payout interval; fee refund only after first profit share | 14 calendar days | Specific to Challenge program payouts |
| Regulation & fund protection | MAS regulated; segregated client funds at licensed banks | - | Segregation reduces creditor exposure; bank insolvency risk remains |
| Non‑trading fees | Inactivity (SGD 10/month), withdrawal fees for non‑SGD | monthly / per withdrawal | Check currency and month limits for withdrawal fees |
Key differences
OANDA’s model focuses on per‑trade pricing and regulated operations in Singapore, with specific payout rules for proprietary programs.
Compare these features to any alternative broker’s subscription or refund terms before switching.
After cancelling
Withdraw funds and final checks
- Submit withdrawal requests and allow for bank processing times; verify any withdrawal fees that may apply.
- If funds are held in SGD, withdrawals may be free; non‑SGD withdrawals can incur fees (see pricing table).
Disputes, complaints and record keeping
- If you have issues with payout timing or refunds, use OANDA’s support channels and keep all communication records.
- For Challenge payouts and rules consult: proptrader-help.oanda.com - payouts.
- For Singapore account and funds information consult: help.oanda.com - hold money (SG).
Address
Corporate office
OANDA Asia Pacific Pte Ltd
1 Raffles Place, #26‑02, One Raffles Place Tower One, Singapore 048616
Contacting support
For Exchange Rates API / corporate data cancellations email: webservices@oanda.com.
For general account support and FAQs, use OANDA’s Singapore help pages: help.oanda.com - trade/share CFDs (SG).