Cancellation Hong Leong Assurance: Easy Method

What is Hong Leong Assurance

Company overview

Hong Leong Assurance (Singapore) provides life, health and general insurance solutions to retail customers in Singapore. Offerings include health plans, travel and maid insurance as well as home protection products.

Scope of services

Policies are subscription-based and governed by policy wordings that set cooling-off, cancellation and refund terms. Specific terms vary by product and are stated in each policy contract.

How to cancel Hong Leong Assurance

Cancel within cooling-off (free-look) period

• Return the policy within 15 days from the date of delivery to exercise the cooling-off right.
• Request cancellation and a refund; the insurer will refund premiums paid less any medical expenses incurred during issuance.

Cancel after cooling-off

• Provide written notice of cancellation to Hong Leong Assurance; follow the contact instructions in your policy schedule or contract.
• Cancellation is permitted at any time, but refunds (if any) are calculated per the policy wording and may require that no claims were made in the current policy year.

What happens when you cancel

Access and coverage changes

Once cancellation is accepted, your insurance coverage will end from the cancellation effective date specified by the insurer.

Any ongoing claims after the cancellation effective date will generally not be covered unless otherwise stated in the policy wording.

Renewals and records

Automatic renewals will stop after cancellation; you should receive confirmation from the insurer or intermediary.

Hong Leong Assurance will retain policy records as required by law; request copies if needed for future reference.

Will I get a refund?

Cooling-off (first 15 days)

Yes. If you return the policy within 15 days from delivery, you are entitled to a full refund of premiums paid, less any medical underwriting expenses incurred in issuing the policy.

Refer to the policy wording for exact deduction practices and how medical expenses are calculated.

Post-cooling-off refunds and exceptions

• After the 15-day cooling-off period, cancellation is allowed via written notice but refunds are subject to the policy’s prescribed method.
• Refunds post-cooling-off are commonly conditional on no claims having been made during the current policy year.
• Other deductions or pro-rated refunds may apply as set out in your individual policy contract.

Hong Leong Assurance plans and pricing

Pricing snapshot

The table below lists plan names, prices and key features as extracted from available data. Prices are shown in Singapore dollars.

Notes on periods and promotions

Maid insurance premiums shown are for 26-month policies (common in Singapore); an annualised estimate is provided where available.

Travel insurance prices may reflect promotional discounts and single-trip durations.

Your consumer rights in Singapore

Cooling-off right

Under Hong Leong Assurance policy wording, you have a 15-day cooling-off (free-look) period from the date of delivery of the policy.

During this period you may return the policy and obtain a refund subject to permitted deductions for medical underwriting expenses.

Cancellation and refund conditions

• After the cooling-off period, you may cancel by written notice at any time per the policy contract.
• Refunds after the cooling-off period are determined by the policy wording and commonly require that no claims have been made in the current policy year.
• Retain written confirmation of cancellations and any refund calculations for your records and potential disputes.

Customer experiences

Positive feedback

Some customer comments indicate smooth, hassle-free service and friendly staff, with customers expressing satisfaction and willingness to recommend the company.

These comments are reported on third-party review summaries but may not be independently verified.

Negative feedback and caveats

No recent negative consumer-facing reviews were located on major platforms in the available dataset.

Note: certain review sites that list comments are unverified; treat anecdotal feedback cautiously and rely on policy documents for contractual terms.

Documentation checklist

What to prepare before contacting the insurer

• Original policy document or policy number.
• Proof of delivery date (for cooling-off calculation) such as delivery receipt or email.
• Personal identification (NRIC/FIN/passport) of the policy owner.

Additional useful documents

• Medical or underwriting invoices if you expect deductions during cooling-off.
• Written notice of cancellation (signed) and preferred refund method (bank details).
• Evidence that no claims were made during the current policy year if required for refund eligibility.

Common mistakes

Missing the cooling-off deadline

A common error is assuming you can cancel with a full refund after the 15-day cooling-off period. After 15 days, refunds are not automatic and are subject to policy terms.

Check your delivery date carefully and submit cancellation instructions within the 15-day window if you wish to use the cooling-off right.

Not providing written notice or supporting documents

Failing to send a signed written cancellation or omitting required documents (policy, ID, bank details) can delay cancellation and refund processing.

Always keep copies of correspondence and request written confirmation of cancellation and any refund calculation.

Comparative recap

Quick facts comparison

The table below summarises key cancellation and refund points for Hong Leong Assurance based on the available policy wording and pricing data.

How to use this table

Use this recap to check the main differences between cooling-off and post-cooling cancellation outcomes.

After cancelling

Confirmations to expect

After submitting a cancellation request, expect written confirmation that includes the cancellation effective date and any refund amount or deductions.

If you do not receive confirmation within a reasonable timeframe, follow up in writing and keep records of all communications.

Useful reference links

• Policy wording excerpt (cooling-off and refunds)
• Hong Leong Assurance travel plans listing

Address

Registered contact (as found)

Level 12 & 13, Income@Raffles, 16 Collyer Quay, Singapore 049318

Notes about the address

This address is the only available location found in the dataset and may not be the specific cancellation address for all policies.

Always check your policy schedule or contact your adviser for the correct cancellation contact details before sending formal notices.