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Cancellation Tangerine: Easy Method
What is Tangerine
Scope and brands
Tangerine refers to several services and products that share the same name: a self-care app (Tangerine.fun / Tangerine app), telecom services in Australia, and other local businesses using the Tangerine brand.
Cancellation and refund rules vary by which Tangerine entity and purchase channel you used (App Store, Google Play, or direct web/retail purchase).
Why this guide applies to Singapore
This guide focuses on cancelling Tangerine subscriptions or seeking refunds while you are in Singapore, and explains local consumer-rights considerations and documentation you may need.
Always confirm which Tangerine product you purchased and whether the purchase was made through a third-party store or directly on the web.
How to cancel Tangerine
If you subscribed via Apple App Store
- Open your Apple ID purchase history or the Subscriptions section in the App Store and cancel the subscription there.
- Apple handles refunds for App Store purchases; request a refund via your Apple ID purchase history or Apple Support if needed.
- See the app listing for details: Tangerine on the App Store.
If you subscribed via Google Play
- Open Google Play > Subscriptions and cancel the subscription linked to your Google account.
- For refunds, contact customer support and provide the order number shown in Google Wallet or your confirmation email.
- Keep the order number and any purchase receipts handy when contacting support.
If you subscribed directly via Tangerine.fun (web)
- Log in to your Tangerine account and cancel via Account Settings if that option is available.
- Alternatively, email [email protected] to request cancellation; do this at least five business days before the next scheduled processing date.
- Deleting the app or your account does not automatically cancel a paid subscription - you must cancel the subscription itself.
- Reference: Tangerine Terms of Service.
What happens when you cancel
Billing and renewal
After you cancel, the subscription will stop future renewals. You should not be charged again after the cancellation takes effect.
When you cancel partway through a paid period you usually retain access until the end of that paid period, unless the specific policy states otherwise.
Access and data
Access to premium features normally continues until the end of the current billing period for subscriptions.
Data retention and account deletion are governed by the service’s terms; cancelling a subscription does not necessarily delete your account or personal data.
Will I get a refund?
Tangerine.fun (direct purchases)
Tangerine.fun generally offers a 30-day money-back "Happiness Guarantee" for purchases, excluding shipping or processing fees.
Request a refund through the channel where you purchased, and follow any return or proof requirements in the terms.
Third-party stores and exceptions
- App Store purchases: refunds are handled by Apple; submit a request via your Apple ID purchase history or Apple support.
- Google Play purchases: refunds are handled via Google Play support - provide your order number from Google Wallet.
- Tangerine Engineering (Singapore) product refunds: refunds valid within 30 days; no refunds for sale items; exchanges or 1-to-1 replacements within 7 working days for wrong/DOA/missing items with intact packaging, proof of order/payment and an unboxing video.
Tangerine plans and pricing
Overview of available plans
Below are the in-app subscription plans and approximate prices converted to SGD from the verified pricing data.
Actual in-app pricing in Singapore may vary by App Store regional tiers and exchange rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| Tangerine Premium Monthly | ≈ S$3.29 | monthly | Unlimited habits, unlimited reminders, insights & stats, add photos to notes & journal, access to all guided journaling templates |
| Tangerine Premium Annual | ≈ S$18.46 | annual | Same as monthly, billed annually (equivalent to about S$1.54/month) |
Your consumer rights in Singapore
Refunds and replacements
Under Singapore consumer protection, you are generally entitled to refunds or replacements within stated windows for defective, wrong, or missing items per the merchant’s policy.
For Tangerine Engineering (Singapore)-style policies, refunds are valid within 30 days and exchanges/replacements within 7 working days for specific issues.
What you must provide
- Proof of order/payment (receipt or bank statement).
- Intact packaging and, where required, an unboxing video for missing or damaged items.
- Timely notice - follow the merchant’s stated deadlines (for example, 5 business days before processing for subscription cancellations, or within 30 days for refunds).
Customer experiences
Positive feedback
Some customers (in other Tangerine services) appreciate low fees and the absence of lock-in contracts, and have reported straightforward cancellations without direct cancellation charges.
For an example of a help article about cancellation fees, see Tangerine Telecom Australia’s help page.
Negative feedback and common complaints
Public reviews show complaints about customer service, billing issues (such as continued debits after cancellation), and service reliability for some Tangerine-branded services.
Expect varied experiences depending on the specific Tangerine entity and the region where you purchased the service.
Documentation checklist
Essential documents to prepare
- Order confirmation email or in-store receipt.
- Payment proof (bank statement, credit card slip or Google Wallet order record).
- Subscription order number (for Google Play) or Apple ID purchase history screenshot (for App Store).
- Any account username or customer ID used with Tangerine.
Additional materials for physical products (Singapore)
- Clear, timestamped unboxing video if required for DOA, missing, or wrong-item claims.
- Intact packaging and original labels for exchanges or replacements.
- Photos of damage or incorrect items where applicable.
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the app but forget to cancel the subscription in the App Store, Google Play, or the merchant’s account settings.
This often results in continued billing despite the app being removed.
Missing timing or required evidence
Failing to cancel within stated timelines (for example, not emailing five business days before processing) can lead to an extra billing cycle.
Not keeping required proof (order confirmation, unboxing video, intact packaging) may invalidate refund or replacement claims.
Comparative recap
Quick comparison by purchase channel
The table below compares the main cancellation/refund routes and responsibilities based on the verified information.
| Channel | Plan | How to cancel | Refund handled by |
|---|---|---|---|
| Apple App Store | Tangerine Premium Monthly (monthly) / Tangerine Premium Annual (annual) | Cancel via Apple ID Subscriptions in the App Store. | Apple (request via purchase history / Apple Support) |
| Google Play | Tangerine Premium Monthly (monthly) / Tangerine Premium Annual (annual) | Cancel via Google Play > Subscriptions; provide order number for support. | Google Play (contact support with order number) |
| Direct on Tangerine.fun (web) | Tangerine Premium Monthly (monthly) / Tangerine Premium Annual (annual) | Cancel via Account Settings or email [email protected] at least 5 business days before processing. | Tangerine.fun (merchant handles refunds per 30-day Happiness Guarantee) |
| Tangerine Engineering (Singapore) - physical goods | Not a subscription | Contact merchant with proof; exchanges within 7 working days for DOA/wrong/missing items. | Merchant (refunds within 30 days; sale items excluded) |
After cancelling
Immediate steps
Confirm cancellation by checking your App Store / Google Play subscription page or receiving an email confirmation from the merchant.
Save cancellation confirmation and any related emails or screenshots for records.
Helpful links and follow-up
- Tangerine Terms of Service - use for web subscription and refund policy details.
- Tangerine app Terms of Use - general app terms and conditions.
- Tangerine on the App Store - for App Store cancellation and refund steps.
- If you used Google Play, check your Google Wallet or Play Store purchase history for order numbers to request refunds through Google.
Address
Singapore office (primary)
Physical address: 1 Tampines North Drive 1, #04-38, Singapore 528559.
Use this address for postal or in-person correspondence if needed, and verify business hours before visiting.
Notes about other locations
Some Tangerine-branded businesses may list alternate or additional local offices; confirm which entity you are dealing with before submitting a refund or cancellation request.
If you are unsure which Tangerine you subscribed to, check payment descriptions on your bank statement or purchase confirmation for identifying details.
Similar cancellation services
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Tangerine subscription via the Apple App Store, open your Apple ID purchase history or the Subscriptions section in the App Store and cancel the subscription there. Remember to keep proof of cancellation.
If you subscribed through Google Play, go to Google Play > Subscriptions and cancel the subscription linked to your Google account. For confirmation, keep your order number handy as you may need it for customer support.
To cancel your subscription purchased directly from Tangerine.fun, log in to your account and cancel via Account Settings or email [email protected] at least five business days before the next billing date. Always keep a record of your cancellation request.
After you cancel your Tangerine subscription, you will typically retain access to premium features until the end of the current billing period. Make sure to check the specific terms of your subscription for details.
Tangerine.fun generally offers a 30-day money-back 'Happiness Guarantee' for direct purchases. To request a refund, follow the process outlined in the terms of service, and keep proof of your purchase.