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Cancel TD ID ASSIST
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Td Id Assist service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Td Id Assist: Easy Method
What is Td Id Assist
Service overview
Td Id Assist is a subscription identity‑theft protection and monitoring service that alerts users to suspicious activity tied to their personal information.
It is offered as a recurring digital subscription and is often presented alongside banking or credit‑related communications.
Delivery methods
The service is delivered via mobile app stores (App Store, Google Play) or through direct website purchases and billing arrangements.
How you subscribed (app store vs direct web) determines the cancellation and refund route to follow.
How to cancel Td Id Assist
If you subscribed via mobile app
- Open the platform you used to subscribe: iOS App Store or Google Play Store.
- On iOS: go to App Store > profile > Subscriptions, locate Td Id Assist and cancel there.
- On Android: open Play Store > profile > Payments & subscriptions, find the subscription and cancel.
- Keep a screenshot or confirmation from the app store showing the cancellation.
If you purchased on the website (direct)
- Email a cancellation request to info@id‑assist.co and include your order number, purchase date, and reason for cancellation.
- Ask for written confirmation and retain any reference number the provider gives.
- Allow up to 7 days for the provider to review and process cancellation requests.
If you were billed via a TD branch or third party
- TD branches frequently direct customers to contact Id Assist directly; branches may not be able to cancel for you.
- Call the billing number provided in your account communications and request cancellation, then record the call time, agent name, and reference number.
- Persist with written confirmation if branch staff are unhelpful; retain evidence to stop future billing.
What happens when you cancel
Access and service end
Cancellation typically stops future renewals but may not immediately remove access for the current paid period.
Access end date depends on your billing cycle and whether you were entitled to remaining service time after cancellation.
Billing and confirmation
You should receive cancellation confirmation from the party that processed your subscription (app store or Id Assist).
Continue to check card statements for any subsequent charges and keep your confirmation as proof if charges reoccur.
Data and account handling
Cancelling does not necessarily delete account data; check Id Assist terms or request data deletion explicitly if required.
If you need data removal, include a clear request when you email for cancellation and ask for confirmation of deletion where applicable.
Will I get a refund?
Refund policy overview
There is no publicly documented statutory 14‑day cooling‑off right for this digital subscription in Singapore; refunds are discretionary and handled case‑by‑case.
You must explicitly request a refund, especially for unused portions of a recurring monthly fee.
App store purchases
Refunds for subscriptions bought through the App Store or Google Play are governed by Apple/Google refund policies, not Id Assist’s terms.
Contact the app store’s support if you want a refund for an in‑app subscription.
Direct web purchases
- For direct purchases, Id Assist may approve refunds at its discretion.
- If approved, Id Assist commits to processing direct refunds within 7 days.
- Document your refund request and any written approval to speed processing and for dispute evidence.
Td Id Assist plans and pricing
Where to check prices
Official plan names, features and current pricing should be checked on the provider’s official website or in the app store listing you used to subscribe.
Do not rely on anecdotal reports for price details; verify directly before cancelling or requesting refunds.
Pricing notes
No verified Singapore pricing is publicly available in the sources reviewed for this guide.
If price clarity is required, contact the provider directly and request a breakdown of recurring fees and billing currency.
Your consumer rights in Singapore
Cooling‑off and statutory rights
For digital subscription services like Td Id Assist there is no automatic 14‑day cooling‑off period documented in the sources used for this guide.
Refunds are therefore discretionary unless otherwise stated in the seller’s published terms or by the app store policies.
Where to escalate
If billing continues after cancellation or you suspect unfair practices, consider disputing the charge with your card issuer.
You may also lodge complaints with the Consumers Association of Singapore (CASE) for consumer mediation if informal resolution fails.
Customer experiences
Positive feedback
Some users report Td Id Assist is a legitimate service affiliated with TD for identity and credit monitoring when cancellation is followed up correctly.
Those users note cancellations succeed when processed through the correct channel and confirmation is retained.
Negative feedback
Many users report aggressive sign‑up tactics, surprise billing, trouble cancelling, and resistance when requesting refunds.
Users also commonly state TD branches were unhelpful or denied affiliation, forcing direct contact with Id Assist and persistent follow‑up to stop billing.
Documentation checklist
Required items
- Order number and purchase date shown on your confirmation email or receipt.
- Payment method details (last four digits of card, bank name, or app store account ID).
- Copies or screenshots of subscription confirmation and any billing statements showing charges.
Optional supporting items
- Screenshots or recordings of calls or sign‑up interactions (if available).
- Any written communications with TD branch staff or Id Assist, and the cancellation confirmation when received.
- Reference numbers, agent names, and timestamps for all contacts.
Common mistakes
Mistaking the billing party
A common error is assuming TD bank or a branch can cancel the subscription for you; branches may direct you to contact Id Assist or the app store instead.
Always check your billing statement to see which entity billed you before taking action.
Not saving confirmation
Failing to save cancellation confirmation or reference numbers makes disputes harder to resolve if billing continues.
Save emails, screenshots and any reference numbers immediately after cancelling and monitor subsequent statements.
Comparative recap
Quick comparison
How to choose the right route
| Method | Ease | Refund likelihood | Typical action | Details |
|---|---|---|---|---|
| App Store / Google Play | Medium - cancel in store subscription settings | Depends on platform policies | Cancel via App Store or Play Store; request refund from store if needed | Ongoing |
| Direct website (Id Assist) | Medium - email provider for cancellation | Possible; discretionary; processed within 7 days if approved | Email info@id‑assist.co with order number and purchase date | Ongoing |
| TD branch / third party | Low - branches often cannot cancel | Uncertain; usually requires direct contact with Id Assist | Contact Id Assist directly and keep detailed records of requests | Ongoing |
After cancelling
What to monitor
Watch your bank or card statement for at least two billing cycles after cancellation to ensure charges stop.
If you see unexpected charges, contact your card issuer to dispute and provide your cancellation evidence.
Who to contact next
If you cancelled via app store, contact the app store for refund requests if needed and keep their response.
For direct cancellations, follow up with Id Assist at info@id‑assist.co if you do not receive confirmation or if billing continues.
Address
Mailing address
Blk 839 Yishun Street 81, #01‑298, Singapore 760839.
Use this address for postal correspondence or formal notices if required.
Notes about visits and registered address
The Tampines North address may be the registered legal address per local records and may not handle cancellations directly.
Prefer written contact (email) for cancellation requests and retain copies of all communications for your records.