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I hereby notify you of my decision to terminate the contract relating to the Topstep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Topstep: Easy Method
What is Topstep
Overview
Topstep is a trading evaluation and funding platform that lets traders prove performance in a simulated Trading Combine and, if successful, receive a funded trading account.
The service is subscription-based and includes different combine sizes, optional market data add-ons, and activation options for funded accounts.
Core services
Topstep provides structured rules, performance tracking, and risk management controls to assess trader readiness for a funded account.
Additional paid items include market data upgrades and one-time activation fees for certain funded-account paths.
How to cancel Topstep
Via Web Dashboard (recommended)
- Log into your Topstep dashboard.
- Go to Billing / Manage Subscription.
- Click the "x" next to the subscription ID you want to cancel.
- Choose either "Cancel Subscription" (remains active until end of billing cycle) or "Cancel & Close Immediately" (terminates access immediately).
For a step-by-step walkthrough of the dashboard cancellation flow, see this guide: How to cancel Topstep (guide).
Via support contact
- Topstep accepts cancellations via support email/contact as covered in their Terms of Use.
- If you prefer, open a support ticket or email Topstep support and request cancellation; keep a copy of the confirmation.
See Topstep's legal terms for acceptance of support-initiated cancellations: Topstep Terms of Use.
App Store / Google Play payments
- Topstep does not provide an official in-app cancellation route via App Store or Google Play; Topstep directs users to the web dashboard for subscription management.
- If you paid through Apple or Google, you may also manage subscriptions and request refunds through those platform providers per their policies.
What happens when you cancel
Access after cancellation
If you select "Cancel Subscription" your subscription typically remains active until the end of the paid billing cycle.
If you choose "Cancel & Close Immediately" your access is terminated immediately and you lose dashboard/trading access.
Billing and renewal
Cancellation stops future renewals; Topstep generally does not prorate fees for mid-cycle cancellations.
Keep billing receipts and confirmation of cancellation for your records in case of disputes.
Data and account retention
Your account data and historical records usually remain tied to your account; review Topstep support guidance if you need data exported.
Contact Topstep support if you require specific data retention or deletion requests under applicable law.
Will I get a refund?
14-Day Satisfaction Guarantee (first purchase)
Topstep offers a 14-Day Satisfaction Guarantee that applies only to your first-ever purchase.
Within the first 14 calendar days you may be eligible for a refund of one monthly renewal if you have not passed the Trading Combine and you provide required feedback.
Accidental rebills and timing
- After 72 hours following an accidental rebill with no trading activity, charges are generally non-refundable except as required by law.
- Report accidental or duplicate charges to Topstep support immediately to preserve any possible remedy.
Non-refundable items and final fees
- Non-refundable items include Reset purchases, Activation Fees, Depth of Market data, Back2Funded, and charges related to passed combines.
- Topstep’s Terms of Use state that fees are final and non-refundable even if you cancel early or by email.
For the official refund policy, review: Topstep Refund Policies.
Topstep's Terms of Use reiterate that fees are final: Topstep Terms of Use.
Topstep plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 50K Trading Combine (Standard Path) | US$49.00 | monthly | Trading Combine subscription |
| 100K Trading Combine (Standard Path) | US$99.00 | monthly | Trading Combine subscription |
| 150K Trading Combine (Standard Path) | US$149.00 | monthly | Trading Combine subscription |
| Activation Fee (Standard Path) | US$149.00 | monthly | Express Funded Account activation after passing Trading Combine |
| 50K Trading Combine (No Activation Fee Path) | US$109.00 | monthly | Higher monthly, no activation fee |
| 100K Trading Combine (No Activation Fee Path) | US$159.00 | monthly | Higher monthly, no activation fee |
| 150K Trading Combine (No Activation Fee Path) | US$209.00 | monthly | Higher monthly, no activation fee |
| Level 2 Data | US$34.25 | monthly | Depth of Market data upgrade |
| CME Market Data (Live Funded Account) | US$133.00 | monthly | Covered by Topstep for one exchange by default |
Currency and taxes
All listed prices are in USD for global users; Topstep does not publish SGD prices publicly.
Local taxes (for example GST) may be applied at checkout according to local rules; base prices remain shown in USD.
Your consumer rights in Singapore
Cooling-off, refunds and fairness
Singapore consumer protection laws require clear cancellation and refund terms for digital subscriptions.
Topstep’s 14-Day Satisfaction Guarantee aligns with a limited cooling-off concept, but conditions (first purchase, not passing Combine) may narrow applicability.
Challenging unfair terms
- Clauses that make fees strictly final or non-refundable may be challenged if deemed unfair or misleading under the Consumer Protection (Fair Trading) Act.
- If you believe terms are unconscionable, you may contact CASE (Consumers Association of Singapore) or consider the Small Claims Tribunal for disputes.
Platform payments and app-store rights
If you paid via Apple or Google, platform provider policies may permit subscription management and refund requests through those stores.
Topstep’s lack of App Store/Google Play cancellation instructions does not remove your rights under those platform providers.
Customer experiences
Positive feedback
- Many users report straightforward combine rules and timely payouts once conditions are met.
- Individual support staff members have been praised for courteous, helpful service in some cases.
- Some traders note fast payouts via services such as Wise within 1 - 2 days.
Negative feedback
- Common complaints include platform instability, outages during critical trading, and perceived retroactive rule changes.
- Other recurring issues: slow or automated customer support, unexpected account closures, and disputes over non-refunds.
Takeaway
Experiences vary; many traders find value while others report operational or service frustrations.
Document communications and receipts to strengthen any dispute or refund claim.
Documentation checklist
What to collect before contacting support
- Account email and username.
- Subscription ID and billing receipts (dates and amounts).
- Screenshots of the dashboard subscription page and any cancellation actions.
- Records of trading activity timestamps (to show inactivity for accidental rebills).
- Copies of any correspondence with Topstep support.
When escalating a dispute
- Prepare a chronological timeline of events and attempts to cancel or request refunds.
- Include links or references to Topstep’s refund policy and Terms of Use in your complaint.
Common mistakes
Assuming App Store/Play cancellation will work
Many users expect to cancel via App Store or Google Play; Topstep requires cancellations through the web dashboard and does not provide an official in-app flow.
If you used a platform store to pay, also check the store’s subscription manager separately.
Expecting automatic refunds or proration
Users often expect mid-cycle proration or refunds after cancelling; Topstep generally does not prorate or refund mid-cycle fees except within narrow guarantee terms.
Read the refund policy carefully and act quickly if you think a charge is accidental.
Not saving cancellation confirmation
Failing to keep confirmation of cancellation or the subscription ID makes disputes harder to resolve.
Always save screenshots and emails that show cancellation and support responses.
Comparative recap
Quick comparison
| Option | Refund likelihood | Period | Key notes |
|---|---|---|---|
| Web Dashboard | Possible (see 14-Day Guarantee conditions) | monthly | Primary supported method; choose immediate or end-of-cycle cancellation. |
| Support email / ticket | Possible but not guaranteed (fees stated final) | monthly | Accepted by Topstep per Terms of Use; keep written confirmation. |
| App Store / Google Play | Refunds depend on Apple/Google policies | monthly | Topstep does not provide an official in-app cancel flow; manage via platform subscription settings if billed there. |
How to decide
If you want to stop future billing but retain access, use "Cancel Subscription" from the dashboard.
If you need access removed immediately, select "Cancel & Close Immediately" and request support confirmation.
After cancelling
Immediate steps
- Save the cancellation confirmation and any ticket numbers from Topstep.
- Monitor your card or bank for further charges for at least one billing cycle.
If you need a refund or dispute
- Submit a support request referencing the Refund Policies: Topstep Refund Policies.
- Reference the Terms of Use where necessary: Topstep Terms of Use.
Address
Corporate address
Topstep, LLC
Chicago Board of Trade Building, 141 W Jackson Blvd Suite 4240, Chicago, IL 60604, United States
When to use this address
Use the corporate address for formal legal notices or mailed correspondence only.
For subscription management, cancellations, or refunds, use the dashboard or Topstep support channels and keep electronic records.