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Cancellation Webull: Easy Method
What is Webull
Overview
Webull is a trading platform and broker offering real-time market data, charting tools and order execution across multiple markets.
In Singapore, services are provided by Webull Securities (Singapore) Pte. Ltd. and related entities operating the Webull app and website.
Core services
Webull offers commission-related pricing for trades, optional premium features, and platform tools for stocks, ETFs and derivatives.
Subscription features (like Webull Premium) are available alongside trade-specific fees for certain exchanges such as SGX.
How to cancel Webull
App Store (iOS subscriptions)
- Open the iOS App Store and go to your Subscriptions.
- Find the Webull subscription and turn off auto-renewal at least 24 hours before the billing period ends.
- After cancellation, the subscription stays active until the current expiry date.
Google Play (Android)
- Open Google Play → Payments & Subscriptions → Subscriptions → Webull.
- Select Cancel subscription and follow the prompts to stop renewals.
- After canceling, you may request a refund via Google Play's support/refund process.
Web (direct or in-app management)
- Cancel subscriptions or manage billing in the Webull app or on the Webull website under billing/payment/subscription settings.
- If you cannot cancel in-app, contact Webull support (for example: [email protected]) for assistance.
- Reference Webull’s subscription and fees help for in-app options and specifics.
What happens when you cancel
Access and renewals
For App Store purchases, turning off auto‑renew prevents future billing but access continues until the subscription expiry date.
For Google Play and web-managed subscriptions, cancellation stops future renewals; the active billing period typically continues until its end.
Account data and statements
Your trading account, positions and historical statements remain accessible unless you close your trading account separately.
If you need transaction confirmations or statements, download and save them before closing the account or disputing charges.
Will I get a refund?
Refund timeline
Webull processes refunds (where applicable under its systems) within about 30 business days, per regional help guidance.
Processing time may vary by payment method, bank, or platform used for the purchase.
App Store / Google Play and exceptions
- If purchase was via Apple or Google, refunds must be requested through those stores under their policies; Webull cannot directly override store transactions.
- Store refund outcomes depend on Apple/Google policies; keep receipts and cancellation confirmations for any dispute.
- Webull Singapore’s client agreement does not provide a statutory 14‑day cooling‑off refund right; follow the agreement’s dispute timelines instead.
Webull plans and pricing
Plans overview
Below are the published Webull Premium subscription prices and features for reference.
These are subscription prices; trade commissions and platform fees are separate and trade-specific.
| Plan | Price | Period | Features |
|---|---|---|---|
| Webull Premium (monthly) | S$3.99 per month (USD 3.99) | monthly | Unlock premium tools like higher APY on free cash, lower margin rates, market data access |
| Webull Premium (annual) | S$40 per year (USD 40) | annual | Same benefits as monthly plan at a discounted annual rate |
Additional pricing notes
Commission and platform fees for SGX trades are trade-specific; some promotional commission-free periods may apply for new accounts.
Exchange, clearing and settlement fees, and GST where applicable, may still apply to trades even during promotional periods.
Your consumer rights in Singapore
Cooling-off and dispute windows
Webull Singapore’s Client Agreement does not provide a statutory 14‑day cooling‑off or refund entitlement for subscriptions or trades.
The agreement requires customers to raise objections to statements or confirmations within 14 calendar days of receipt.
Regulatory oversight
Webull Securities (Singapore) is a MAS-licensed Capital Markets Services provider and must follow regulatory safeguards (e.g., client asset segregation, fair dealing).
If a complaint remains unresolved, customers may escalate to MAS or other relevant channels, and MAS actions can affect remedies available.
Refer to the client agreement for full terms: Webull Singapore Client Agreement
Customer experiences
Positive reports
- Some users praise the app interface, wide stock selection and 24‑hour market access.
- Several Singapore reviews note prompt live chat and responsive email/phone support in some cases.
Negative reports
- Public reviews cite withdrawal delays, account closures without clear reasons, and slow or inconsistent customer service.
- Community threads report issues cancelling accounts or obtaining refunds when purchases were handled via third‑party app stores.
Documentation checklist
What to prepare
- Account ID, registered email and full name as on the Webull account.
- Purchase receipts or subscription confirmation (App Store/Google Play receipts if applicable).
- Transaction statements, screenshots of billing entries, and any communication with support.
Where to send
- Contact Webull support via the app/website billing settings or support email (for example [email protected]) if you manage billing directly with Webull.
- For store purchases, use Apple or Google Play refund channels and keep copies of any responses.
- Useful help links: Webull subscription FAQ and refund timeline pages (see Helpful links below).
Common mistakes
Cancellation errors
Attempting to cancel inside the Webull app when the subscription was bought through Apple/Google will not stop store renewals.
On iOS, failing to disable auto‑renew at least 24 hours before the billing period can result in another charge.
Refund mistakes
Expecting Webull to refund store purchases directly is a common error; refunds for App Store/Google Play purchases go through the stores.
Another mistake is missing the 14‑day objection window for statements under the client agreement - preserve evidence and act quickly.
Comparative recap
Channel comparison
The table below summarises cancellation steps, refund routes and key notes for each channel.
| Channel | How to cancel | Refund route | Notes | Period |
|---|---|---|---|---|
| App Store (iOS) | Cancel via App Store Subscriptions in your Apple ID settings. | Request refunds via Apple’s refund process. | Must turn off auto‑renew ≥24 hours before period end; access continues until expiry. | monthly / annual |
| Google Play (Android) | Cancel via Google Play → Subscriptions → Webull. | Request refunds via Google Play support/refund page. | Google controls refund decisions for store purchases. | monthly / annual |
| Web / In-app (direct) | Cancel in Webull app/website billing settings or contact support ([email protected]). | Refunds handled by Webull per its policies; timelines may apply. | If purchase was made directly, Webull can process refunds subject to its terms. | monthly / annual |
After cancelling
Next steps
- Save confirmation of cancellation and any related receipts or screenshots.
- Verify that auto‑renewal is off in the store or Webull settings and monitor your bank/card statement for final charges.
- If you need funds or statements, request withdrawals and download account statements before closing an account.
Helpful links
- Webull Subscription and Fees (help)
- Webull refund timeline (regional help)
- Webull Singapore Client Agreement
- Webull Singapore pricing
- Guidance on refunds for store purchases
Address
Registered office
Webull Securities (Singapore) Pte. Ltd. and related entities operate locally from:
182 Cecil Street, #31‑02, Frasers Tower, Singapore 069547
Support contact
For billing or subscription issues, manage settings in-app or contact Webull support as advised above (e.g., [email protected] where applicable).
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Webull subscription on the iOS App Store, open the App Store, go to your Subscriptions, find Webull, and turn off auto-renewal at least 24 hours before the billing period ends. Keep proof of cancellation.
If you cancel your Webull subscription purchased through Google Play, you can request a refund via Google Play's support/refund page. Make sure to keep your cancellation confirmation as proof.
After canceling your Webull subscription, your trading account and historical statements remain accessible unless you close your trading account separately. Ensure to download any necessary statements before cancellation.
Refunds for canceled Webull Premium subscriptions are processed within about 30 business days, depending on the payment method used. Keep your receipts and cancellation confirmations for any disputes.
Yes, you can cancel your Webull account directly through the app or website under billing settings. If you encounter issues, contact Webull support at [email protected] or use registered mail for written cancellation.