Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel YOUTRIP
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Youtrip service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Youtrip: Easy Method
What is Youtrip
Overview
YouTrip is a multi-currency mobile wallet and prepaid card popular with travellers and everyday users in Singapore.
It offers interbank exchange rates and a multi-currency balance to spend overseas without typical FX mark-ups.
Key use-cases
Common uses include spending abroad, withdrawing foreign currency at ATMs, and holding small multi-currency balances for travel.
It functions as a prepaid account linked to a mobile app and a physical card for payments and ATM withdrawals.
How to cancel Youtrip
Primary cancellation method
- Email YouTrip support at customer@you.co with the subject line "Account Closure".
- Include your full name, registered email, last 4 digits of the card, and a clear request to close the account.
Follow-up steps
- YouTrip will advise on whether you need to submit a refund application form for any remaining stored value.
- Expect a S$10 refund processing fee if you request a refund of stored value; alternatively, you can spend remaining balance before closure.
What happens when you cancel
Access and transactions
After initiating closure, you should stop using the card and app to avoid new transactions against a closing account.
Pending transactions may still post; allow time for settlement and reconciliation before final balance determination.
Data and account records
YouTrip will retain records as required by their terms and applicable law; confirm with support if you want data removal advice.
Account closure does not automatically trigger a full refund - refunds follow YouTrip’s stated procedures and fees.
Will I get a refund?
Stored-value refund policy
Refunds of remaining stored value require a completed refund application form and are subject to a S$10 refund processing fee.
Refunds are generally processed within 60 days once approved; follow instructions from YouTrip support when you close the account.
Other refund scenarios and fees
- If you exceed 10 bank withdrawals in a calendar month and need a refund beyond the free limit, request a refund by email (subject "Refund Request"); a S$10 admin fee applies.
- There is no blanket statutory 14-day full-refund entitlement documented in YouTrip’s terms; refunds depend on the specific conditions and supporting information.
Youtrip plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Usage | Free | Ongoing | No card issuance fee; no annual fee; no FX fees; no overseas transaction fees; no top-up fees via PayNow or Mastercard debit/credit (Visa credit incurs 1.5% fee). |
| ATM Withdrawals (Foreign Currency) | Free up to S$400/month; 2% thereafter | Monthly | First S$400 withdrawn in foreign currency per calendar month is free; thereafter a 2% fee applies. ATM operator fees may also apply. |
| Card Replacement & Delivery | S$10.00 | Per Event | Fee applies to replacing and delivering the physical YouTrip card. |
| Refund Processing | S$10.00 | Per Event | Fee applies when processing a refund request via YouTrip support. |
| Overseas Transfers | Varies (shown in app) | Per Transaction | Fee depends on amount and destination; the specific fee is displayed in-app before confirming. |
| Top-up via Visa Credit Card | 1.5% of top-up amount | Per Transaction | Applies only when topping up via Visa credit card (including via Apple Pay). Other top-up methods (PayNow, Mastercard, Visa debit) are free. |
Notes on pricing
All amounts are as published in YouTrip’s Singapore materials and support pages as of early 2026.
Check the app for the latest in‑app fees (e.g., overseas transfer fees) before confirming transactions.
Your consumer rights in Singapore
General statutory context
There is no explicit statutory 14-day cancellation or full-refund right in YouTrip’s public terms for stored-value accounts.
Consumer protections for payment services still apply under Singapore law; specific outcomes depend on circumstances and evidence.
Disputes and chargebacks
- If a merchant does not respond to a disputed transaction, you may pursue a chargeback or dispute through your card provider or bank channel, following YouTrip’s guidance.
- Fraud or unauthorised transactions are evaluated case-by-case; gather all evidence and file disputes promptly to improve outcomes.
Customer experiences
Positive feedback
Many users praise YouTrip for ease of use, real‑time exchange rates, and convenient multi‑currency wallets for travel.
High app ratings indicate general user satisfaction among a large base of reviewers.
Common negative reports
Complaints include intermittent app instability, delays in top‑ups or withdrawals, and slow or inconsistent customer support responses.
Some users report delays or friction when resolving disputed or fraudulent transactions; outcomes vary by case.
Documentation checklist
For account closure
- Registered email address and full name as on the account.
- Last 4 digits of your YouTrip card and a clear written request to close the account.
For refunds or dispute
- Completed refund application form (if requested by support).
- Proof of identity (e.g., NRIC/passport) and bank details for refund.
- Receipts, merchant communication, and transaction evidence for chargeback claims.
Common mistakes
Failing to clear the balance
Example: Users sometimes close without checking leftover balance and then expect an automatic full refund.
Tip: Decide whether to spend the balance or request a refund (S$10 fee applies) before closure.
Not collecting documentation
Example: Missing receipts or evidence when filing a dispute makes chargebacks slower or less likely to succeed.
Tip: Save transaction screenshots, merchant responses, and any suspicious transaction details promptly.
Comparative recap
Quick comparison
| Feature | Cost | Period |
|---|---|---|
| Standard account usage | Free | Ongoing |
| Foreign ATM withdrawals (first threshold) | Free up to S$400 | Monthly |
| Foreign ATM withdrawals (beyond threshold) | 2% fee | Monthly |
| Refund processing | S$10 | Per Event |
| Card replacement | S$10 | Per Event |
How this affects cancellations
Small administrative fees (e.g., S$10 refund processing) commonly apply to refunds and card services.
Plan and fee clarity helps you decide whether to spend remaining balance or request a refund when closing the account.
After cancelling
Follow-up actions
- Keep confirmation emails and any refund references until the matter is fully resolved.
- If you requested a refund, track the stated processing timeframe and reply to support promptly if there are delays.
Helpful resources
- Article on YouTrip bank withdrawals (Milelion)
- YouTrip overview and ratings (Neolista)
- Support email: customer@you.co (use subject "Account Closure" or "Refund Request" as applicable).
Address
Registered office
80 Robinson Road 02-00, Singapore 068898
Contact notes
For account closure or refunds contact YouTrip support by email and retain all correspondence and reference numbers.
If disputing a transaction, gather evidence and consider a chargeback through the card network if merchant resolution is unsuccessful.