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Cancel FITCOACH
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I hereby notify you of my decision to terminate the contract relating to the Fitcoach service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitcoach: Easy Method
What is Fitcoach
Overview
FitCoach is a subscription-based fitness app that provides personalised workout plans, meal suggestions and progress tracking. The service adapts plans to user goals and supports home and gym-based training.
How users typically subscribe
Subscriptions are available through the FitCoach website and via mobile stores (App Store for iOS and Google Play for Android). Payment and renewal rules vary by purchase channel.
How to cancel Fitcoach
Cancel via App Store (iOS)
- Open Settings on your Apple device.
- Tap your name (Apple ID) → Subscriptions → select FitCoach → Cancel.
- Cancel at least 24 hours before renewal to avoid the next charge; your current period remains active.
Cancel via Google Play (Android)
- Open the Google Play Store app.
- Tap your profile icon → Payments & subscriptions → Subscriptions → select FitCoach → Cancel.
- Cancel before the next billing date; you will keep access for the remainder of the paid period.
Cancel via FitCoach website (web/direct)
- Log in to your account on the FitCoach website.
- Go to Account Settings → Subscriptions → Cancel.
- Alternatively, request cancellation by emailing support@fit-coach.io. Web cancellations should be made at least 24 hours before renewal.
What happens when you cancel
Access after cancellation
If you cancel a store-based subscription (App Store or Google Play), you keep access until the end of the current paid period. The subscription then stops renewing.
Data and account status
Cancelling stops future billing but does not necessarily delete your account or data. To remove personal data, contact support and request account deletion if required.
Will I get a refund?
App Store and Google Play purchases
- There is no general right to refunds through FitCoach for purchases made via Apple or Google.
- Refund requests for those purchases must be submitted directly to Apple or Google through their store refund processes.
Web/direct purchases and the 14‑day right
- For purchases made directly on FitCoach, refunds are considered case-by-case; contact support@fit-coach.io to request a refund citing the Refund Policy.
- FitCoach’s Terms & Conditions provide a 14‑day withdrawal (cooling-off) right from the date of contract; reimbursement must be processed within 14 days of notice, minus proportional costs for services already provided.
Fitcoach plans and pricing
Pricing snapshot
Prices shown are from the App Store listing for FitCoach in Singapore as published in the app metadata.
Plan features
Both plans provide unlimited plan generation and full access with Premium membership.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Premium Monthly | S$2.98 | Monthly | Unlimited plan generation and full access with Premium membership |
| Premium Yearly | S$34.98 | Yearly | Unlimited plan generation and full access with Premium membership |
Your consumer rights in Singapore
General protection
Singapore’s Consumer Protection (Fair Trading) Act offers safeguards for unfair trading practices, but procedural differences exist for store purchases.
How rights apply to FitCoach purchases
- For App Store/Google Play purchases you must pursue refunds via the respective store; FitCoach cannot override store refund procedures.
- For web/direct purchases, FitCoach’s Terms & Conditions include a 14‑day withdrawal right with reimbursement obligations.
Customer experiences
Positive feedback
- Many users praise clear, adaptable workouts, reminders and convenience for home exercise.
- Users report motivational benefits, improved energy and visible fitness gains with sustained use.
Negative feedback and recurring issues
- Complaints include being charged after canceling and difficulty obtaining refunds.
- Some report unexpected billing after free trials and poor customer support response when seeking refunds.
Documentation checklist
What to prepare before contacting support
- Account email and username used with FitCoach.
- Subscription receipt or order confirmation (from Apple, Google Play or FitCoach).
- Dates: purchase date, renewal date, and date/time you attempted cancellation.
Evidence to include in a refund dispute
- Screenshots of subscription status in the App Store / Google Play or the FitCoach account page.
- Any support correspondence and reference numbers.
- Clear statement of the outcome you seek (refund, pro‑rata refund, account deletion).
Common mistakes
Canceling the app but not the store subscription
Some users delete the FitCoach app but forget to cancel the subscription in their App Store or Google Play account.
Always cancel the subscription through the store where you were billed, not just by removing the app.
Waiting until after renewal
Waiting to cancel until after the renewal date commonly results in an unwanted charge for the next period.
For Apple and web purchases, cancel at least 24 hours before renewal; for Google Play cancel before the next billing date.
Comparative recap
Quick comparison overview
The table below summarises cancellation method, refund route and access after cancelling for each purchase channel.
Use this to decide next steps
| Purchase channel | Method to cancel | Refund route | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple device Settings → Subscriptions | Request via Apple (App Store refund process) | Access remains until period end |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Request via Google Play refund process | Access remains until period end |
| Web / Direct (FitCoach) | Cancel in Account Settings or email support@fit-coach.io | Case-by-case via FitCoach; 14‑day withdrawal may apply | Access terms depend on FitCoach response |
After cancelling
Follow-up actions
- Save confirmation of cancellation and any emails from the store or FitCoach.
- Monitor your bank/card statement to confirm no further charges appear.
Helpful links and where to get more help
- FitCoach support article: FitCoach support - cancellation
- FitCoach Terms & Conditions (withdrawal and refund details): Terms & Conditions
- Step-by-step cancellation and template guidance: How to cancel FitCoach
- Support contact email (web/direct purchases): support@fit-coach.io
Address
Registered contact address
Flat 1, 3 Longhorn Avenue, Gloucester, GL1 2AR, United Kingdom.
Keep this for records
Include the address with formal correspondence if you escalate a dispute or send registered mail.