Cancellation Mirror: Easy Method

What is Mirror

Service summary

Mirror is a home fitness product that combines a full-length reflective display with live and on-demand workout classes. It lets users follow instructors and track classes from home.

How it is delivered

Mirror is available as a physical device (one-time purchase) and a recurring content membership that unlocks classes and instructor-led sessions. Membership covers household access for multiple users.

How to cancel Mirror

Cancel if purchased via Apple App Store

• Open your Apple ID subscriptions and cancel the Mirror subscription there.
• Mirror cannot cancel App Store subscriptions on your behalf; you must cancel through Apple.

Cancel if purchased via Google Play or directly from Mirror

• For Google Play purchases, cancel through Google Play subscriptions in your Google account.
• If purchased directly from Mirror (web or in-app outside stores), cancel any time via your account settings or by emailing Mirror support.
• Mirror advises cancelling at least 24 hours before the next billing cycle to avoid auto-renewal charges.

What happens when you cancel

Access after cancellation

If you cancel a direct subscription, cancellation takes effect at the end of the current billing cycle. You keep access until that date.

Auto-renewal and platform purchases

Cancelling stops future auto-renewals. For App Store and Google Play purchases, cancelling in the platform stops renewals there; Mirror cannot stop those for you.

Will I get a refund?

Mirror refund policy (key points)

• Mirror offers a 14-day free trial so users can explore features before being charged.
• As a general rule, Mirror does not grant partial refunds for subscriptions (unused days, upgrades, downgrades) and offers no credits for partial months.
• First-time premium subscriptions bought directly from Mirror may be refundable if requested within 7 days of purchase; renewals are non-refundable.

Platform purchases and exceptions

• For purchases made via Apple App Store or Google Play, refunds must be requested from Apple or Google; Mirror cannot process those refunds.
• Statutory consumer rights in your jurisdiction (see next section) may affect refund eligibility beyond Mirror’s stated policy.

Mirror plans and pricing

Device pricing

The device is sold as a one-time purchase and includes the Mirror unit with basic mounting or stand as described below.

Subscription pricing

Membership pricing is charged monthly and covers live and on-demand classes for household use.

Your consumer rights in Singapore

Statutory protections

Under Singapore law, including the Consumer Protection (Fair Trading) Act, consumers may have statutory rights for refunds or cancellations beyond a merchant’s stated policy.

How rights affect Mirror’s policy

• Mirror’s “no refund” stance may be overridden where local law grants stronger rights.
• For app-store purchases, refund and cancellation rights may also be governed by Apple’s or Google’s platform policies and time limits.

Customer experiences

Positive feedback overview

Many users praised Mirror’s convenience and features such as zoom, night mode, and the accurate reflective view without a photo preview.

Sources summarise that roughly 60% of reviews were positive, and users highlighted the light feature and ease of use.

Negative feedback overview

Some users reported privacy concerns, including unexpected clipboard access without clear disclosure.

Complaints also included frequent ads pushing upgrades and at least one report of an in-app action that charged a user without confirmation.

Documentation checklist

Essential documents to prepare

• Order confirmation or receipt showing date and amount paid.
• Proof of purchase platform (Apple ID receipt, Google Play order, or Mirror direct invoice).
• Your Mirror account email and subscription ID if available.

Optional supporting items

• Screenshots of subscription status or billing statements.
• Any email correspondence with Mirror or app-store refund requests.

Common mistakes

Canceling on the wrong platform

Users often try to cancel a subscription through Mirror when the purchase was made via Apple or Google Play. Platform purchases must be cancelled through that platform.

Timing and refund assumptions

Waiting until the billing day can lead to an unwanted renewal; Mirror advises cancelling at least 24 hours before the next billing cycle.

Assuming a partial refund will be given is a frequent mistake - Mirror generally does not offer partial-month refunds unless local law or a direct purchase exception applies.

Comparative recap

Quick comparison

At-a-glance differences

After cancelling

What to check next

Confirm cancellation in the platform where you purchased (Apple ID, Google Play, or your Mirror account). Keep receipts and confirmation emails.

Where to read more and verify experiences

For user reviews and reported issues, see aggregated reviews and summaries:

• Mirror reviews and summary (Justuseapp)
• Cancellation guidance summary (Postclic)
• Mirror information relevant to Singapore (archive)
• Press coverage and product context (Business Insider)

Address

Local contact location

There is no dedicated Mirror Singapore corporate contact published here, but an associated address appearing in local records is below.

Address details

531A Upper Cross Street, #03‑112, Hong Lim Complex, Singapore 051531