Cancellation Fitness First: Easy Method

What is Fitness First

Overview

Fitness First is a subscription-based gym chain offering club access, group classes, and personal training across multiple locations.

Services include app-based bookings, paid digital subscriptions, and traditional front-of-house (in-club) memberships.

Service types

Memberships range from single-club (Home Club) to all-club (Platinum Passport) plans and customised options.

Digital products include the Fitness First app for class bookings and paid subscriptions; app-store purchases are subject to separate store policies.

How to cancel Fitness First

Cancel App (Paid Subscription)

• Provide 30 days written notice to Fitness First to stop auto‑renewal; subscriptions auto‑renew until cancelled.
• No refund for unused portions; cancellation takes effect at the end of the current billing cycle and access continues until then.
• Keep a copy of your written notice (email or signed form) and confirmation from Fitness First.

Cancel Physical Membership (Web / Front‑of‑House)

• Within 7 days of purchase: request cancellation under the 7‑day money‑back guarantee (see refund conditions below).
• After cooling‑off: visit the club Front of House to complete the official cancellation form; follow any club instructions and obtain a receipt.
• Allow up to 6 weeks for refunds to be processed to your card or bank account where applicable.

Cancel Classes Booked via App

• Cancel at least 1 hour before class start to receive a refund (a cancellation fee may apply).
• If Fitness First cancels the class, a full refund is issued to the card used for booking.
• Save booking and cancellation confirmations for your records.

App Store / Google Play Purchases

• App store providers (Apple/Google) are not responsible for membership cancellations with Fitness First.
• If you bought the app via a store and seek an app purchase refund, follow Apple/Google refund processes; service cancellations must be done with Fitness First directly.

What happens when you cancel

Access and renewal

For paid subscriptions, access remains until the end of the current billing cycle; the subscription does not renew after the notice period ends.

For physical memberships, access termination timing depends on the membership contract and local club procedures.

Payments and billing

No automatic refunds for unused portion of app subscriptions unless Fitness First decides otherwise.

Refunds for eligible cancellations are processed and can take up to 6 weeks to appear on your statement.

Data and records

Keep copies of your cancellation notice, receipts and email confirmations until the process is complete and any refund has cleared.

If you require proof of termination, request written confirmation from the club or membership team and store it safely.

Will I get a refund?

7‑day money‑back guarantee (physical memberships)

• Full refund of monthly dues and start‑up fee if no training sessions have commenced and any supplements are unopened.
• 50% refund if training has not been completed and supplements are unused.
• No refund if supplements have been opened or used.
• Unused personal training sessions are fully refundable under the guarantee.

App subscriptions and purchases

• App paid subscriptions are generally final and non‑refundable except at Fitness First’s sole discretion.
• If you purchased the app through Apple or Google, use their refund channels for app purchase refunds; service cancellations still need Fitness First contact.

Class refunds

• If you cancel a paid class at least 1 hour before start, a refund is provided after any applicable cancellation fee.
• If Fitness First cancels the class, a full refund is issued to your card.
• Expect refunds to take up to 6 weeks to process to your card or bank account.

Fitness First plans and pricing

Pricing table

Notes on pricing

Prices vary by plan, contract length and promotions. The figures above reflect typical monthly ranges as of early 2026.

Ask your club for the exact plan, commitment length and any start‑up fees before signing.

Your consumer rights in Singapore

Cooling‑off and guarantees

Singapore consumer protection practices support cooling‑off periods for certain contracts.

Fitness First’s 7‑day money‑back guarantee aligns with these expectations and allows cancellations within 7 days of purchase under stated conditions.

Refund timing and procedures

Refunds under Fitness First policies can take up to 6 weeks to process; retain documentation and follow up with the club if delays occur.

For app purchases, Apple and Google have their own refund channels which you may use for app‑store transactions.

Customer experiences

Positive feedback

Customers have praised group strength classes, helpful front‑desk staff, clean facilities and quality equipment in recent reviews.

Several reviews describe welcoming atmospheres and trainer support as highlights.

Negative feedback

Some customers reported difficulties terminating memberships from overseas and communication issues around freezes and renewals.

Other complaints include billing errors (wrong class charges), system recognition problems and concerns about sales‑driven personal training experiences.

Documentation checklist

What to bring or prepare

• Membership contract or digital membership ID
• Proof of purchase or receipts (card statement or receipt)
• Photo ID used for membership registration
• Written cancellation notice (email or signed form) and club confirmation

Additional useful evidence

• Class booking confirmations and cancellation screenshots
• Proof of unused supplements (photos of sealed items) if claiming 7‑day refund
• Bank statements showing payments when disputing billing

Common mistakes

Not giving required notice

A common error is failing to provide 30 days written notice for app subscriptions; this can result in another billing cycle being charged.

Always check the contract for the exact notice method and timing and keep confirmation of receipt.

Using the app store incorrectly

Many customers assume Apple or Google will cancel the Fitness First service; app stores only control app purchases, not the gym service.

For membership cancellations and service refunds you must contact Fitness First directly and follow their procedures.

Incomplete documentation

Submitting cancellation without receipts, ID or the club form can delay processing and refunds.

Keep copies of all correspondence and ask for written confirmation when you submit a cancellation.

Comparative recap

Quick comparison

Takeaway

Check the exact terms that apply to your product (app vs in‑club), keep clear records and expect refunds to take several weeks to process.

When in doubt, contact your local club and request written confirmation of the cancellation request.

After cancelling

Follow‑up steps

• Keep confirmation emails and cancellation receipts until any refund is received.
• Monitor your bank or card statement for the refund and follow up if the 6‑week window passes.

Further reading and contacts

For more information on gym memberships and typical plans in Singapore, see this summary: Fitness First membership overview.

For additional local pricing context and reviews, see: Gym prices in Singapore.

Address

Mailing address

GPO Box 4333, Sydney NSW 2001, Australia.

Note: This corporate mailing address is listed for correspondence; local cancellation procedures usually require completing a club form or emailing the club.

Final note

Always confirm the correct cancellation channel (app, in‑club or email) with your local Fitness First club and retain proof of submission.

If you encounter unresolved issues, escalate with the club manager and keep clear records of all interactions.