Postclic premium unlimited: promotional offer at $1.36 for 48h, then $73.99 per month without commitment
Cancellation service #1 in Singapore
Cancellation Glasgow Club: Easy Method
What is Glasgow Club
Overview
Glasgow Club is a network of public leisure centres in Glasgow offering gyms, pools, classes and wellness services across multiple venues.
Services include venue memberships with Direct Debit, an online-only subscription for digital classes, pay-as-you-go bookings and online retail of merchandise.
Where to find official information
Official terms, refunds and membership details are published on Glasgow Club websites and the Online service pages.
Check official pages for the most up-to-date policies before you act: Glasgow Club terms and Glasgow Club Online terms.
How to cancel Glasgow Club
Venue membership (Direct Debit)
- Cancel your Direct Debit instruction with your bank by the 20th of the month before the next payment.
- Payments are usually taken on the 7th of each month; membership access continues until the 5th of the following month.
Online-only subscription and Pay As You Go
- Online subscription: log in at glasgowclub.online, go to Billing or “View or Cancel plans” to cancel.
- If on the 30-day trial, cancel anytime within the trial for immediate expiry; otherwise cancel at least 24 hours before renewal.
- Pay As You Go bookings are prepaid and generally non-refundable or non-transferable; exceptions at venue manager’s discretion.
What happens when you cancel
Access after cancelling
For Direct Debit memberships, access normally continues until the 5th of the month after your last taken payment.
Online subscriptions that are cancelled during a paid period may remain active until the end of that billing cycle unless cancelled during a free trial.
Account and data handling
Your account remains on record; Glasgow Club retains booking and payment records as described in their terms and privacy policy.
If you want account deletion or data questions, check the Online terms or contact Glasgow Club via the official site for privacy requests.
Will I get a refund?
Refunds for cancelled activities by Glasgow Club
If Glasgow Club cancels an activity you paid for online or via the app, refunds are automatic - typically within 5 working days and up to 10 working days depending on your bank.
If you paid in person or by phone at a venue, reception can offer transfer to another session or a refund via the original payment method.
Refunds for memberships, subscriptions and merchandise
- Venue membership fees: generally not refundable or transferable once paid. You must cancel future Direct Debit to stop further payments.
- Online subscription: payments are final and non-refundable once paid, except for cancellation during the 30-day free trial (immediate effect).
- Merchandise: you have a 14-day cancellation right after receiving products. Return unused/unopened items within 14 days for a refund, which is issued within 14 days of receiving the return or proof of return.
Glasgow Club plans and pricing
Where pricing is published
Glasgow Club lists prices in British Pounds (GBP) on their official site and Online service pages.
There are no Singapore-dollar (SGD) prices published by Glasgow Club; check the official pages for current GBP pricing and offers.
How to check current prices
See the official membership and Online terms pages for plan types and links to join or manage membership.
Official links: Join Glasgow Club and Glasgow Club Online terms.
Your consumer rights in Singapore
General guidance for Singapore consumers
If you are in Singapore, local consumer protection laws may apply to some purchases, but jurisdiction and enforcement can vary for overseas services.
For cross-border services provided by a UK operator, contact your card issuer or bank for chargeback options if you believe a refund is due and Glasgow Club will not resolve it.
Relevant rights and practical steps
UK terms note statutory rights such as a 14-day cooling-off period for online goods; Glasgow Club Online states “Nothing in these Terms affect your statutory rights.”
If a booked service is not provided by Glasgow Club, you are generally entitled to a replacement service or refund under consumer protections.
Customer experiences
Positive feedback
Some users praise Glasgow Club venues (for example, Scotstoun) for cleanliness and good facilities such as pools and well-equipped changing rooms.
Positive notes mention amenities like hairdryers and wetsuit dryers in some locations.
Common complaints
Negative reports include rude or unhelpful reception staff, malfunctioning lockers and inconsistent customer service across venues.
Other issues raised in reviews include membership cancellation difficulties, unexpected billing after stopping Direct Debit, and concerns about hygiene or maintenance at certain locations.
Documentation checklist
Essential items to have ready
- Membership number or account email used to register.
- Direct Debit details and bank name (for cancelling with your bank).
- Booking references, receipts or payment confirmation for classes or Pay As You Go bookings.
Items for refunds or disputes
- Proof of payment (card statement, app receipt or venue receipt).
- Photos or documentation for damaged/incorrect merchandise returns.
- Correspondence with Glasgow Club (emails, chat records) showing attempts to resolve the issue.
Common mistakes
Missing the Direct Debit deadline
A frequent error is failing to cancel the Direct Debit instruction with your bank by the 20th of the month before the next payment.
If you miss this deadline, the next payment may be taken and membership access will continue until the 5th of the following month.
Assuming all bookings are refundable
Pay As You Go bookings are usually prepaid and non-refundable; assuming an automatic refund can lead to disappointment.
Also, cancelling membership without cancelling the bank instruction will not stop payments - always cancel the Direct Debit with your bank.
Comparative recap
Quick comparison headings
The table below summarises cancellation and refund rules for the most common Glasgow Club products and services.
How to use the table
Read the “How to cancel” column for the correct action to stop payments or bookings.
Refer to the “Refund” column to understand refund likelihood and timelines.
| Item | How to cancel | Refund | Notice/Timing |
|---|---|---|---|
| Venue membership (Direct Debit) | Cancel Direct Debit with your bank by 20th of month before next payment. | Fees not refundable once paid; stop future payments by cancelling Direct Debit. | Cancel by 20th; access continues until 5th of following month. |
| Glasgow Club Online subscription | Log in at glasgowclub.online → Billing → View or Cancel plans. | No refunds once paid; cancel within 30-day free trial for immediate expiry. | Cancel at least 24 hours before renewal; 30-day trial may be cancelled anytime. |
| Pay As You Go bookings | Contact the venue or reception for any requests; bookings are prepaid. | Generally non-refundable/non-transferable; exceptions at venue manager’s discretion; refunds if Glasgow Club cancels. | Refunds only if Glasgow Club cancels; otherwise subject to venue discretion. |
| Merchandise ordered online | Return unused/unopened items per returns instructions on the Online site. | Refund within 14 days of receipt of returned goods or proof of return (includes delivery cost rules). | 14-day cancellation/right of return period after receiving the products. |
After cancelling
What to check immediately
Confirm with your bank that the Direct Debit instruction has been cancelled and retain any confirmation reference.
Keep screenshots or emails showing cancellation of online subscriptions or booking changes.
Useful official links
Glasgow Club terms and membership information: https://glasgowclub.org/key-information/terms-conditions/
Glasgow Club refunds page: https://glasgowclub.org/key-information/refunds/
Glasgow Club Online terms and subscription management: https://www.glasgowclub.online/terms
App listing (Singapore App Store): Glasgow Club app on App Store (SG)
Address
Registered contact address
Glasgow Club Office, Milverton Avenue, Bearsden, East Dunbartonshire, G61 4BE, Scotland, United Kingdom.
How to reach them
For membership changes, refunds or privacy requests use the contact methods listed on the official Glasgow Club website linked above.
If you are contacting from Singapore, include your full booking details and proof of payment to speed up the process.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.