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Cancel INNO SUPPS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Inno Supps service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Inno Supps: Easy Method
What is Inno Supps
Overview
Inno Supps is a supplement brand offering performance, recovery and wellness products sold as one-time purchases and subscriptions. The company operates online and offers a customer portal, email support and live chat for account management.
Products & services
Offerings include capsules and bottles for daytime and nighttime support, with subscription and one-time purchase options. Digital services such as the Inno Fit App are billed and managed directly by Inno Supps, not by app stores.
How to cancel Inno Supps
Cancel a subscription (Inno Supps web)
- Log in at innosupps.com and go to Manage Subscriptions → Cancel.
- Alternatively, email customerservice@innosupps.com or use live chat to request cancellation.
- Expect a confirmation email once cancellation is processed.
Cancel a non-subscription order
- Contact Inno Supps immediately by live chat or email and provide your order number.
- Cancellation is only possible if the order has not yet been picked, packed, or shipped.
Inno Fit App subscriptions
- App subscriptions are billed and managed directly by Inno Supps (not App Store/Google Play).
- Cancelling via the App Store or Google Play will not stop Inno Supps billing - cancel via the customer portal or by emailing customerservice@innosupps.com.
What happens when you cancel
Timing and billing
For subscriptions cancelled via the portal, live chat or email, cancellation takes effect after the current billing period. You will retain access or receive the final shipment for that paid period.
Orders and shipping
Order cancellation is only possible before the item is picked, packed or shipped. If the order has shipped, you will need to follow the returns process and return items at your own cost where applicable.
Will I get a refund?
30-Day Money-Back Guarantee
Inno Supps offers a one-time full refund per product within 30 days of receipt, even if opened. Shipping costs are not refundable. There is a maximum of two returns per calendar year under this guarantee.
Try Before You Buy (TBYB) and digital refunds
- TBYB returns must be initiated within 20 days to avoid charges; the item must be returned even if empty. If not returned, the credit card on file may be charged in full.
- Returning a TBYB product cancels the related subscription automatically.
- No refunds or credits are provided for partial billing periods, forgotten cancellations, or unused time for digital subscriptions once the billing period has begun.
Inno Supps plans and pricing
Listed Singapore prices
Only two Singapore-listed prices were identified from available sources. Prices on the official site may be in USD; the table below uses the verified SGD listings.
Pricing table
| Product | Price (SGD) | Period | Features |
|---|---|---|---|
| Inno Supps Inno Shred GLP-1 (60 capsules, 30 servings) | S$139.00 | One-time | Thermogenic support, appetite suppression, energy boost; imported via Ubuy SG |
| Inno Supps Night Shred (60 capsules) | S$71.70 | One-time | Night time fat burner, sleep support; Amazon.sg import |
Your consumer rights in Singapore
Distance selling and cooling-off
Under Singapore’s Consumer Protection (Fair Trading) Act, some remote purchases have a 14-day cooling-off right for certain services. This cooling-off typically does not apply to one-off goods or consumables such as supplements.
How Inno Supps’ policy relates
Inno Supps’ 30-day money-back guarantee exceeds typical statutory cooling-off periods for remote purchases. However, shipping costs are not refundable and certain limits (two returns per year) apply.
Digital content
For digital services like the Inno Fit App, Singapore law generally aligns with no refund for partial-use periods once access is provided. Inno Supps states no refunds or credits for partial billing periods.
Customer experiences
Positive feedback
Many reviewers praise product effectiveness (sleep aid, appetite control) and responsive customer service. Reviews often mention helpful support staff and fast replies.
Negative feedback
Frequent complaints include unexpected customs or duties on international orders, subscription confusion, and difficulties cancelling before shipment.
Common problem scenarios
Examples include customers whose cancellation requests were ignored and orders shipped anyway, and cases where return shipping costs exceeded the product value for international customers.
Documentation checklist
What to prepare before contacting support
- Order number and order date
- Account email used for the purchase or subscription
- Receipt or proof of payment
- Details of the product(s) to cancel or return and reason for return
For returns
- Tracking number and shipping proof if returning an item
- Keep copies of all correspondence with Inno Supps (chat transcripts, emails)
Common mistakes
Relying on App Store or Play Store to cancel
Many customers try to cancel Inno Fit subscriptions through App Store/Google Play. Because Inno bills directly, cancelling in the app stores may not stop Inno Supps billing.
Waiting too long to cancel an order
Requests to cancel after an order is picked, packed or shipped often cannot be honored, forcing customers to return items at their own cost.
Not returning TBYB items
With Try Before You Buy, failing to return the item within the required window can result in the full charge being applied to the card on file.
Comparative recap
Quick comparison
| Item | How to cancel | Refund window | Key notes | Period |
|---|---|---|---|---|
| Subscription (web) | Manage Subscriptions on site, email or live chat | Pro-rated access until end of billing; refunds per policy | Cancellation takes effect after current billing period | Ongoing |
| One-time order | Contact immediately via live chat or email with order number | 30 days for returns (unopened/opened as per policy) | Cancellation only before pick/pack/ship; otherwise return | One-time |
| Inno Fit App (digital) | Cancel via customer portal or email (not App Store/Play) | No refunds for partial billing periods once access starts | App Store/Play cancellations do not stop Inno billing | Recurring |
After cancelling
Confirmation and next steps
After cancelling, wait for a confirmation email. Keep that email and any chat transcripts until you verify the next billing statement or refund.
Helpful links and further reading
For independent reviews and experiences, see Inno Supps reviews.
Address
Company address
Inno Supps LLC, 7735 Commercial Way, Suite 100, Henderson, NV 89011, USA.
Returns and shipping notes
Returned items generally must be shipped by the customer to the company address. International return shipping and customs charges are the customer's responsibility unless otherwise instructed by Inno Supps.