Cancellation Live Fit Gym: Easy Method

What is Live Fit Gym

Overview

Live Fit Gym is a subscription-based gym operator in Singapore offering 24/7 gym access, classes, recovery facilities and reformer Pilates depending on plan. Memberships come in Core (12‑month minimum) and Flex (1‑month minimum) flavours.

Membership model

Plans are billed on a weekly basis (converted to fortnightly billing on the site) and may use direct debit or in-app subscriptions. Terms and cancellation requirements are set out in Live Fit Gym's contract.

How to cancel Live Fit Gym

In-person / Direct-debit memberships

• For memberships signed for 3 months or more, new members have a 7‑day cooling‑off period; cancellation must be made by signing the entry in LiveFit’s "cancellation booklet" at the front desk. See the Terms for details: Live Fit Gym Terms & Conditions.
• To cancel a direct‑debit membership outside the minimum term, sign the cancellation paperwork at a Live Fit location; the membership will be terminated within 28 days.
• If cancelling inside the minimum term for direct debit, termination fees apply (for example S$300 for family/couple and S$300 for regular - see Schedule 2 in the Terms).

App Store, Google Play and website subscriptions

• Apple App Store: cancel via Apple ID > Subscriptions > Live Fit Gym > Cancel. Guidance available here: How to cancel (App Store).
• Google Play Store: cancel via Google Play > Subscriptions > Live Fit Gym > Cancel. See: How to cancel (Google Play).
• Website subscriptions: log in to your Live Fit account, go to Memberships, Manage the membership and click "Cancel Membership"; you will receive a confirmation email after cancellation.

What happens when you cancel

Access and service termination

After a correctly processed cancellation, access to the membership benefits ends according to the notice period stated in your contract or within the 28‑day processing window for signed cancellations.

Renewal and billing

If cancellation is not done according to the specified method and timing (for example, failing to sign the cancellation booklet for applicable contracts), automatic renewal or continued billing may occur under the contract terms.

Data and records

Live Fit will retain membership and billing records as required by their policies and applicable laws. Keep copies of cancellation paperwork and confirmation emails as proof of termination.

Will I get a refund?

Standard refund policy

Live Fit's Terms state that, except where specifically provided, all monies are non‑refundable.

Exceptions and cooling‑off

• New members who sign a membership of 3 months or more have a 7‑day cooling‑off period during which they may cancel, but an administration fee applies.
• Refunds within the cooling‑off period are not guaranteed and are subject to pro‑rata calculations and administration fees as stated in the Terms.

Live Fit Gym plans and pricing

Pricing summary

Below is Live Fit Gym's published plan and pricing information (sourced from Live Fit listings as of February 2026). Core plans have a 12‑month minimum; Flex plans have a 1‑month minimum plus a one‑time S$30 sign‑up fee.

Billing notes

Prices are shown as weekly rates with the equivalent fortnightly billing where listed on the official site. Always confirm the exact billing schedule on your contract before joining.

Your consumer rights in Singapore

Contract certainty

Singapore consumer law requires that contractual terms be clear and not misleading. A provider should state cancellation methods and fees explicitly in the contract.

Cooling‑off and statutory rights

There is no universal 14‑day statutory cooling‑off right in Singapore for gym contracts unless the contract or promotion specifies it.

Practical advice

• Follow the contract's stated cancellation method exactly (e.g., signing the cancellation booklet) to avoid disputes.
• Keep copies of your signed contract, receipts and any cancellation confirmations as evidence if a dispute arises.

Customer experiences

Positive feedback

Some staff and members praise Live Fit's facilities, friendly general managers and a positive team atmosphere that makes coming to work or training enjoyable.

Negative feedback

Other reports note issues such as internal staffing dynamics, concerns about training and pay, and occasional operational problems. Experiences appear mixed and can vary by location and time.

Documentation checklist

Before you cancel

• Original membership agreement and schedule showing minimum term and fees.
• Bank / direct‑debit details or card used for payment.
• Proof of ID matching membership record (if required).

At cancellation

• Signed entry in the cancellation booklet (for in‑person cancellations where required).
• Copy or photo of signed cancellation paperwork and any confirmation email.
• Receipts or statements showing recent payments and billing dates.

Common mistakes

Not following the contract's method

A frequent error is attempting to cancel by email or phone when the contract requires an in‑person signed entry in the cancellation booklet. This can result in continued billing or denied cancellations.

Missing timing or proof

Failing to cancel within the stated cooling‑off period, or not keeping proof of the signed cancellation, are common issues that make disputes harder to resolve.

Comparative recap

Quick comparison

The table below summarizes methods, how to cancel, timing and likelihood of refunds based on Live Fit's published terms.

How to read this table

Use this as a short reference. For full details always check the contract and Live Fit's Terms & Conditions.

After cancelling

What to keep

• Keep a copy/photo of the signed cancellation booklet entry or paperwork and any confirmation email.
• Retain recent bank statements showing the last payment and any refunds if issued.

Useful links

• Live Fit Gym Terms & Conditions: https://www.livefit247.com/terms-conditions/
• How to cancel (App Store / Google Play guidance): https://www.joinchargeback.com/cancels/how-to-cancel-live-fit-gym
• Live Fit join information and locations: https://www.livefit247.com/join-us/

Address

Mailing address

Singapore Post Limited

10 Eunos Road 8 #01-38 Singapore Post Centre

Singapore 408600

Notes on using this address

If you need to post cancellation documents, include your membership number, contact details and a copy of the membership agreement. Send tracked post and keep the tracking receipt as proof.