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I hereby notify you of my decision to terminate the contract relating to the Joggo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Joggo: Easy Method
What is Joggo
Overview
Joggo is a personalised fitness program and running coach delivered through an app. It offers tailored running plans, workouts and nutrition guidance aimed at improving running fitness and habits.
The service is subscription-based and available on web and mobile platforms, with multiple subscription tiers and in-app purchase options listed in the Singapore App Store.
Key offerings
Joggo typically combines guided run workouts, training plans and meal or workout content to support a fitness goal.
- Personalised running plans and coaching
- Meal plans and workout modules (varies by plan)
How to cancel Joggo
On the web (joggo.run)
- Open the Joggo app or web account and go to Me → Settings → Subscription → Cancel.
- Follow on-screen prompts to confirm cancellation; note that deleting the app does not cancel the subscription.
On mobile stores (iOS and Android)
- iOS (App Store): Open Apple ID settings → Subscriptions → find Joggo → Cancel. Deleting the app will not cancel your subscription.
- Android (Google Play): Open Google Play app → Subscriptions → find Joggo → Cancel. Deleting the app will not cancel your subscription.
What happens when you cancel
Access to content
When you cancel, your paid access typically continues until the end of the current billing period.
After a successful refund (if any), access to the app and premium content is usually revoked immediately.
Billing and renewals
Canceling stops future auto-renewals but does not always trigger a refund - refund rules depend on where you bought the subscription.
Check your platform (website, App Store, Google Play) to confirm the cancellation and review upcoming charges on your bank or card statement.
Will I get a refund?
Website purchases (direct purchases)
For purchases made via the website, Joggo’s policy allows customers to contact customer support for refunds within a limited window.
- Contact Joggo customer support within 14 days of purchase and provide payment proof and visual evidence if the product is flawed.
- If a refund is granted for a web purchase, access is revoked once the refund is processed.
App Store and Google Play purchases
Refunds for purchases made through Apple or Google must be requested through Apple’s or Google Play’s refund process.
Joggo does not control refunds issued by Apple or Google; use the platform refund channels for those purchases.
Joggo plans and pricing
Summary of plans
The following prices are taken from in-app purchase listings visible in the Singapore App Store. Multiple tiers for the same duration may reflect regional or tiered offerings.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑month subscription | S$49.98 | monthly | Full access to Joggo app features (running plan, meal plan, workouts) |
| 3‑month subscription | S$69.98 | 3 Months | Full access to Joggo app features |
| 3‑month upper body workouts | S$17.98 | 3 Months | Upper body workouts only |
| 6‑month subscription | S$64.98 | 6 Months | Full access to Joggo app features |
| 6‑month subscription (higher tier) | S$99.98 | 6 Months | Full access (possibly includes additional features/different tier) |
| 12‑month subscription | S$93.98 | annual | Full access to Joggo app features |
| 12‑month subscription (higher tier) | S$94.98 | annual | Full access (alternate tier pricing) |
Your consumer rights in Singapore
General framework
Singapore consumer law does not automatically give a cooling-off period for digital subscriptions bought online; refund entitlements depend on the seller’s published terms and the payment platform’s policies.
Always read the merchant terms and the App Store / Google Play purchase terms at the time of sale to confirm refund and cancellation rules.
Practical steps if you have a dispute
- Contact Joggo support first and provide clear evidence of the issue and purchase details.
- If the provider does not resolve the dispute, contact your card issuer or payment provider to discuss a chargeback or dispute process.
- Use Apple/Google support channels for purchases made through their stores - those platforms manage their own refund processes.
Customer experiences
Positive reports
- Some users report responsive, professional customer service and successful refunds in certain cases.
- There are anecdotes of users completing long runs and receiving promised outcomes or refunds after meeting plan conditions.
Negative reports
- Reports exist of users being charged after cancellation, difficulty obtaining refunds, or slow/unresponsive support.
- Other complaints reference app bugs (missed run tracking, disconnects, missing meal plans) and issues with unsolicited notifications and billing practices.
Read user reviews for more detail on typical experiences.
For user reviews see the Joggo listing and review pages: App Store listing (SG) and Trustpilot reviews.
Documentation checklist
Essential proof to prepare
- Payment receipt or bank/card statement showing the purchase date and amount.
- Account email or transaction ID used for the subscription.
- Screenshots of subscription status in the app or store showing active/renewal details.
Evidence for product or service issues
- Screen recordings or screenshots showing app bugs or missing features.
- Run logs, timestamps and any messages from customer support.
- Clear description of the requested remedy (refund, cancellation confirmation, technical fix).
Common mistakes
Failing to cancel in the right place
Many users assume deleting the app cancels the subscription. It does not. You must cancel via the Joggo account page, Apple ID subscriptions or Google Play subscriptions depending on where you purchased.
Example: deleting the app on iPhone without cancelling in Apple ID → subscription remains active and renews.
Missing deadlines and evidence
Waiting past a seller’s refund window (for web purchases) or not saving payment proof makes refunds harder to secure.
Example: requesting a refund without receipts, or after the stated 14 - 30 day window, reduces chances of a successful outcome.
Comparative recap
Quick comparison table
| Platform | Cancel method | Refund route | Access after cancel | Period |
|---|---|---|---|---|
| Website (direct) | Account → Settings → Subscription → Cancel | Contact Joggo support; possible refund within 14 days with proof | Access usually until period end; revoked if refunded | N/A |
| App Store (iOS) | Apple ID settings → Subscriptions → Cancel | Request refund via Apple’s refund process | Access until period end unless Apple issues refund | monthly / annual |
| Google Play (Android) | Google Play app → Subscriptions → Cancel | Request refund via Google Play’s refund process | Access until period end unless Google issues refund | monthly / annual |
How to use this table
Use the table to pick the correct cancellation path based on where you purchased the subscription.
Always gather documentation before contacting support or initiating a platform refund request.
After cancelling
Immediate checks
- Verify subscription status in the Joggo account or in Apple/Google subscription settings.
- Monitor your bank or card statement to ensure no further unexpected charges.
- Keep copies of cancellation confirmations, screenshots and emails.
Helpful links and resources
Official app listing and user reviews can help you confirm current pricing and common issues.
Address
Registered address
Polocko str. 4B‑20, Vilnius, Lithuania, EU.
Notes about correspondence
The address above is the registered/administrative address; for subscription issues use the support channels available in your app store or the Joggo app account settings.
When contacting support, attach the documentation checklist items to speed up resolution.