Cancellation Nuss: Step-by-Step Guide

What is Nuss

Overview

NUSS is a Singapore organisation offering fitness, learning and member services across Guild Houses and online platforms. It provides classes, personal training, courses and member benefits under subscription plans.

Services included

Services covered by these cancellation notes include Personal Training booked via the GEVME platform, Lifelong Learning courses on the NUSS site, and kids holiday programmes marketed through event pages.

How to cancel Nuss

Identify the service you booked

Different rules apply depending on whether you purchased personal training, a course, a kids programme, or a membership subscription.

Check your booking confirmation or receipt for the platform used (e.g. GEVME, NUSS website) and the specific terms noted there.

Step-by-step cancellation steps

• Personal Training (GEVME): Log in to your GEVME account or contact the trainer/booking page. Cancel at least 24 hours before the scheduled session to avoid charges.
• Lifelong Learning Course (NUSS website): Request withdrawal through the course page or NUSS course contact at least 5 days before the course commencement to qualify for a full refund.
• Kids Club programmes: Note that event pages list these as non-refundable; cancellation requests will not be refunded.
• Membership subscriptions: Check your membership agreement and contact NUSS Membership Services or the relevant Guild House (for example Kent Ridge Guild House) to request cancellation and confirm any notice requirements.
• Always request written confirmation (email) of the cancellation and retain transaction IDs or booking references.

What happens when you cancel

Access after cancellation

Access to services ends according to the specific product terms - single booked sessions cease after the session date; memberships typically stop at the end of the current billing period unless otherwise stated.

Renewal and records

Canceling a recurring membership should prevent future renewals once processed; keep confirmation to prove cancellation.

Retain booking emails, cancellation confirmations and receipts for any dispute or refund claim.

Will I get a refund?

Personal Training refund rules

Session payments for Personal Training are generally non-refundable.

An exception exists only on medical grounds with a doctor's verification; supporting medical documentation is required.

Courses and programme refunds

• Lifelong Learning Courses: Full refund if you withdraw at least 5 days before the course start date.
• NUSS-cancelled courses: If NUSS cancels a course, NUSS will issue necessary refunds.
• Kids Club Year-End Holiday Programme: Strictly no refunds for cancellations or no-shows for that programme as stated.

Nuss plans and pricing

Membership pricing table

Pricing notes

Prices above are taken from NUSS official pricing data and reflect current published subscription fees.

Promotional offers from earlier years (for example S$60 monthly in 2022) are not treated as current pricing.

Your consumer rights in Singapore

Course withdrawal rights

For Lifelong Learning Courses, you are eligible for a full refund if you withdraw at least 5 days before the start date.

If NUSS cancels a course, NUSS will refund participants as required by their course terms.

General consumer protections

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers may have rights to cancel some online purchases within certain cooling-off periods, but exemptions apply for customised or perishable services.

Personal Training and event bookings commonly fall under exceptions; always check service-specific terms and retain documentation for any dispute.

Customer experiences

Positive feedback

Some NUSS food and club locations receive strong praise for service, food quality, atmosphere and value, as reported by customers on public review platforms.

Negative feedback

Some reviewers note accessibility concerns or specific menu items that did not meet expectations; experiences vary by Guild House location and service.

For matters of quality or service dissatisfaction, raise the issue with NUSS customer service and provide purchase details and dates.

Documentation checklist

What to prepare before cancelling

• Booking confirmation or receipt showing service, date, time and booking reference.
• Any email or message thread with the trainer, course organiser or NUSS support.
• Payment proof (card statement, transaction ID) if seeking a refund or disputing a charge.

For medical refunds

• Doctor’s medical certificate stating inability to attend, with dates covering the affected sessions.
• Contact details and any required forms requested by NUSS or the booking platform.

Common mistakes

Missing the cancellation window

Clients often assume same-day cancellation is free; for Personal Training, cancelling on the day is chargeable unless allowed under exceptional medical verification.

Always check the minimum notice required (e.g. 24 hours for PT, 5 days for courses) and cancel before that deadline.

Not getting written confirmation

Another frequent error is not saving an email confirmation of cancellation. Without documented confirmation you may face unexpected charges or difficulty claiming refunds.

Request and keep cancellation emails and any reference numbers until the matter is fully settled.

Comparative recap

Quick comparison table

After cancelling

Confirmations and follow-up

Save the cancellation confirmation email or reference number. Monitor your card or bank statement for any final or disputed charges.

Where to get official help

For membership-level queries and official contact details, refer to NUSS membership information and contact pages.

Official membership information: NUSS Ordinary / Associate Membership

Address

Main Guild House address

Kent Ridge Guild House (primary fitness location for cancellations and enquiries):

9 Kent Ridge Drive, Singapore 119241

Contact advice

If you cannot locate the correct team online, contact the Guild House where you registered or the NUSS membership team for direction and confirmation of cancellation procedures.