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Cancel PLATINUM FITNESS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Platinum Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Platinum Fitness: Easy Method
What is Platinum Fitness
Overview
Platinum Fitness is a 24/7 gym operator in Singapore offering state-of-the-art equipment, group classes and personal training. Membership models include weekly, fortnight-billed fixed terms and outlet-specific monthly/annual options.
Services and locations
Members get unlimited access depending on plan and outlet; some locations (e.g., Robertson Quay) have outlet-specific pricing and bundles. The business provides online and in-person membership management.
How to cancel Platinum Fitness
Options to submit your cancellation
- Send 30 days' written notice by email to admin@platinumfitness.fit.
- Use the online contact form on the official site or complete a cancellation form at any Platinum Fitness gym.
- Formal terms and conditions are available here: Platinum Fitness terms.
Step-by-step cancellation process
- Gather your membership agreement and any proof of purchase (receipts, payment records).
- Write a clear cancellation notice including your name, membership ID, and desired cancellation date at least 30 days ahead.
- Send the notice by email, submit via the online contact form, or hand in the cancellation form at a gym reception and keep a copy/receipt.
- Expect the cancellation to take effect only after the 30-day notice period; fees remain payable during that period.
What happens when you cancel
Access during the notice period
Membership remains active and fees remain payable during the 30-day written-notice period. You should retain access until the end of that period unless otherwise agreed in writing.
Account status and data
After cancellation takes effect, membership access will end. Keep copies of correspondence and proof of submission for your records in case of any billing disputes.
Will I get a refund?
Cooling-off period (48 hours)
New members have a 48-hour cooling-off period from signing the membership agreement. If you terminate within this window you may receive a refund of fees paid, excluding setup fees or services already supplied.
Refunds after cooling-off
- Refunds after the cooling-off period are not provided except where required by law.
- Early termination of a 12- or 18-month minimum-term membership incurs a liquidated damages fee: SGD 200 (12-month) or SGD 250 (18-month), or remaining payments, whichever is less.
- See the official terms for full details: Platinum Fitness terms.
Platinum Fitness plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly (all outlets) | S$100.00 | Weekly | Unlimited 24-hour access, inclusive of GST, all outlets |
| 3-Month (fortnight billing) | S$117.50 per fortnight | 12 weeks | Unlimited 24-hour access, one-time S$30 registration fee, inclusive of GST |
| 6-Month (fortnight billing) | S$97.50 per fortnight | 24 weeks | Unlimited 24-hour access, one-time S$30 registration fee, inclusive of GST |
| 12-Month (fortnight billing) | S$77.50 per fortnight | 52 weeks | Unlimited 24-hour access, one-time S$30 registration fee, inclusive of GST |
| Monthly - Robertson Quay (single month) | S$180.00 | Monthly | Robertson Quay location, 24/7 access |
| Monthly - Robertson Quay (3-month bundle) | S$150.00 | Monthly (3-month commitment) | Robertson Quay location |
| Monthly - Robertson Quay (6-month bundle) | S$120.00 | Monthly (6-month commitment) | Robertson Quay location |
| Annual - Robertson Quay (monthly billing) | S$99.00 | Monthly (12-month commitment) | Robertson Quay location |
| Annual - Robertson Quay (yearly payment) | S$1,200.00 per year | Yearly | Robertson Quay location, includes 1 free month |
| Weekly - Robertson Quay | S$50.00 | Weekly | Robertson Quay location |
Notes on pricing
Official fortnight-billed and weekly pricing comes from Platinum Fitness listings; Robertson Quay rates may reflect outlet-specific offers or promotions.
Your consumer rights in Singapore
Cooling-off and contract terms
- You have a 48-hour cooling-off right to cancel for a refund (excluding setup/service fees).
- After the cooling-off period, contract terms apply; refunds are not available unless required by law.
Where to get help
If you believe a contractual term is unfair or your statutory rights are affected, you can seek advice from local consumer protection resources such as CASE or legal counsel.
Keep written records of all communications and receipts to support any dispute or complaint.
Customer experiences
Positive feedback
- Members praise the quality of equipment, 24/7 access and amenities; some outlets receive high ratings on public reviews.
- Users on forums note the gym is well-equipped for free-weight training and has knowledgeable staff in many locations.
Negative feedback
- Some customers report unfriendly or unresponsive reception staff and occasional concerns about pricing transparency.
- Shower facilities at certain outlets have been mentioned as needing improvement in a few reviews.
Documentation checklist
What to prepare
- Signed membership agreement or contract copy.
- Proof of identity (NRIC/passport) and membership ID where applicable.
- Payment records, receipts or bank statements showing membership charges.
Proof of cancellation
- Copy of the written cancellation notice (email sent or form receipt).
- Any reply from Platinum Fitness confirming receipt or finalisation of cancellation.
Common mistakes
Not providing written notice
Members sometimes call reception but fail to provide the required 30 days' written notice. Verbal notices may not be accepted; always submit in writing.
Missing cooling-off or term details
Assuming an immediate refund or immediate stop to billing is common. Remember the 48-hour cooling-off window and that early termination fees apply to fixed-term contracts.
Comparative recap
Key policy comparison
| Feature | Platinum Fitness | What it means |
|---|---|---|
| Notice period | 30 days written notice | Membership continues and fees remain payable during notice period |
| Cooling-off | 48 hours from signing | Refunds allowed within this window (excluding setup/service fees) |
| Refunds after cooling-off | No, unless required by law | Change-of-mind refunds typically not available |
| Early termination fees | SGD 200 (12-month) or SGD 250 (18-month) or remaining payments, whichever is less | Applied if you break minimum-term contracts early |
How to use this recap
Use the table to quickly check obligations before cancelling. Refer to your specific contract for any outlet or promotion exceptions.
After cancelling
Confirmations you should receive
- Written acknowledgement of your cancellation and the effective end date.
- Final billing statement showing charges through the notice period and any applicable termination fee.
Useful links and follow-up
Review the official terms for detailed policy and contact instructions: Platinum Fitness terms and conditions.
Keep all cancellation evidence and check your bank/card statements for any unexpected billing after the effective date.
Address
Registered office
95 GRANGE ROAD #09-11 GRANGE RESIDENCES SINGAPORE 249616
Where to deliver notices
Written cancellation notices can be emailed to admin@platinumfitness.fit or submitted via the official contact form or in person at a Platinum Fitness outlet.