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Cancel RISEGUIDE
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I hereby notify you of my decision to terminate the contract relating to the Riseguide service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Riseguide: Easy Method
What is Riseguide
Overview
Riseguide is a subscription fitness and wellness platform offering personalized workout plans, nutrition guidance, and expert insights to help users reach fitness goals.
How it is delivered
Content is provided through the RiseGuide website and mobile app, with subscription access that renews automatically unless cancelled.
How to cancel Riseguide
Canceling web / app‑direct subscriptions
- Open the RiseGuide app and go to Profile → Settings → Manage Subscription → Cancel.
- Or email support@riseguide.com requesting cancellation; include your account email and order details.
- Cancel at least 24 hours before the renewal date to avoid the next charge. Official FAQ
Canceling App Store / Google Play purchases
- Subscriptions bought through Apple or Google must be cancelled in your Apple ID or Google Play subscription settings.
- Do not expect an in-app cancel button to stop store-managed subscriptions; the store controls renewals and refunds.
- For guidance on store refunds and cancellations, see a third‑party summary: Postclic summary.
What happens when you cancel
Access after cancellation
After cancelling a web or app‑direct subscription, you will keep access until the end of the current paid period.
For App Store or Google Play purchases, access typically continues until the end of the current billing period as managed by the store.
Renewals and billing
Subscriptions renew automatically unless cancelled in time. For web/app‑direct purchases, cancel at least 24 hours before renewal to prevent the next charge.
Store purchases must be cancelled through the store to stop future renewals; RiseGuide cannot stop App Store/Google Play renewals for you.
Will I get a refund?
Web / direct purchases
RiseGuide provides a 30‑day money‑back guarantee for direct purchases if you email support@riseguide.com within 30 days.
They may request evidence such as screenshots showing you followed the plan before issuing a refund. See the official FAQ for details: RiseGuide FAQ.
Platform purchases and legal exceptions
- App Store and Google Play refunds are handled by Apple or Google according to their policies; RiseGuide does not process those refunds. Postclic
- EU/EEA consumers have a 14‑day legal right to withdraw from contracts; RiseGuide’s Terms explain proportional refunds for unused service if withdrawal is requested within that window. Terms of Use
- After the 30‑day guarantee period, refund requests are considered under the Subscription Policy and Terms; generally fees are non‑refundable unless required by law.
Riseguide plans and pricing
Available plans
The following pricing data is taken from verified sources and reflects published USD plan prices.
Notes on local pricing
Exact Singapore Dollar (SGD) prices were not publicly available in the verified sources; local storefronts may convert USD to SGD.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1‑Week Plan | $9.99 | 7 Days | Access to RiseGuide for 7 days |
| 1‑Month Plan | $29.99 | 1 Month (includes 3‑day trial) | Access to RiseGuide for one month |
| 1‑Year Plan (Option A) | $69.99 | 1 Year | Access to RiseGuide for one year |
| 1‑Year Plan (Option B) | $79.99 | 1 Year | Access to RiseGuide for one year (alternate tier) |
Your consumer rights in Singapore
Practical steps under Singapore rules
Singapore consumers do not use the EU 14‑day right unless covered by EU law; local protections apply instead.
If you see unauthorized charges, contact your card issuer immediately to dispute them and request a stop on further payments.
Where to get help
- Contact RiseGuide support at support@riseguide.com with order details and evidence of cancellation or charges.
- Consider contacting the Consumers Association of Singapore (CASE) or your bank for dispute assistance and guidance on next steps.
Customer experiences
Positive feedback
Many users report RiseGuide content is user‑friendly, concise, and helpful for confidence, memory, or social media skills.
Trustpilot shows generally positive ratings for content and usefulness. Trustpilot
Negative feedback and common issues
Numerous complaints focus on unexpected recurring charges and difficulty obtaining refunds or stopping subscriptions.
Some users on public forums reported being charged higher fees than expected and problems cancelling App Store/Google Play subscriptions; these reports highlight the importance of checking how the subscription was purchased.
Documentation checklist
What to gather before contacting support
- Order confirmation or receipt (email confirmation or in‑app purchase record).
- Account email and full name used for the RiseGuide account.
- Subscription screenshots showing active subscription, renewal date, and billing source (web, Apple, Google).
What to send in your cancellation/refund request
- Clear request to cancel and/or refund with dates and transaction IDs where available.
- Any supporting evidence requested by RiseGuide (e.g., screenshots proving plan usage if asking for a refund under the money‑back guarantee).
Common mistakes
Cancelling in the wrong place
Example: cancelling inside the app when the subscription was bought through Apple or Google. The store still controls renewals, so you must cancel in the store settings.
Missing the cancellation window or not saving confirmation
Example: waiting until the day of renewal or not saving an email confirmation of cancellation. This can result in an unexpected charge or lack of proof if disputing the charge.
Comparative recap
Quick side‑by‑side
The table below summarizes how cancellation and refunds differ by purchase type.
Key takeaway
Always check your original purchase channel and save cancellation confirmations to make disputes and refunds simpler.
| Purchase type | How to cancel | Who handles refunds | Period |
|---|---|---|---|
| Web / App‑direct | Cancel in app (Profile → Settings → Manage Subscription → Cancel) or email support@riseguide.com | RiseGuide (30‑day money‑back guarantee for direct purchases; thereafter per Terms) | Varies by plan (7 Days, 1 Month, 1 Year) |
| App Store / Google Play | Cancel via Apple ID or Google Play subscription settings (not inside the RiseGuide app) | Apple or Google handle store refunds | Varies by plan (7 Days, 1 Month, 1 Year) |
After cancelling
What to check right away
- Save the cancellation confirmation email or screenshot from the app/store.
- Monitor your bank or card statements for any unexpected charges.
Where to get official help
- RiseGuide support: support@riseguide.com
- Official help and policies: RiseGuide FAQ and Terms of Use
- Summary on store‑buy refunds and how to cancel: Postclic
Address
Official contact address
8 Eu Tong Sen Street
The Central, Singapore 059818
Support contact
Email: support@riseguide.com