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Cancel THE GYM GROUP
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the The Gym Group service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation The Gym Group: Easy Method
What is The Gym Group
Overview
The Gym Group is a UK-based fitness chain offering 24/7 access to gym facilities on a subscription model. It operates with online account management, an app, and customer support channels for membership queries.
Membership model
Members join under a membership agreement that sets billing, cooling-off and cancellation procedures. Core terms and the membership agreement are published on the company's website.
How to cancel The Gym Group
Using Mobile App or Member Area
- Sign in to the app or Member Area and go to "My membership".
- Submit your cancellation request at least five working days before your next billing date to avoid being charged.
- Keep a screenshot or confirmation of the cancellation submission for your records.
Customer Service Live Chat (recurring card payers)
- If you pay by recurring card payment (not direct debit), initiate cancellation via Customer Service Live Chat as required.
- Request and save the chat transcript or confirmation reference as proof.
Timing and practical tips
- Ensure cancellation is processed before your billing date; if processed after that date, a payment may still be taken.
- If unsure which method applies to your payment type, check your account or ask the support team via the official FAQ or support pages.
What happens when you cancel
Effect on membership and billing
Cancelling stops future renewals once the request is processed before the next billing date. If the cancellation is not processed in time, the next payment may be taken.
Access and account records
Account access and the end-date depend on your billing cycle and confirmation from The Gym Group. Keep cancellation confirmation and any communications for your records.
Will I get a refund?
14-day cooling-off period
- You have a 14-day cooling-off period from the start of the agreement during which you may cancel for any reason.
- Within this period you will receive a refund of the Joining Fee, Membership Amount and Monthly Membership Amount, less a proportional usage charge based on days used or a one-day pass rate.
- Refunds are processed within 14 days of the cancellation request per the membership agreement.
After the cooling-off period
- After the 14-day cooling-off window, no refunds are given for unused membership periods, even if the gym has not been used.
- Check the membership agreement for any specific termination fee provisions for fixed-term contracts.
The Gym Group plans and pricing
Where to check prices
Membership plans and up-to-date pricing are published on The Gym Group's official website and membership pages. Always check the official site for current offerings and terms.
Singapore pricing note
There is no evidence that The Gym Group publishes Singapore-dollar (SGD) membership prices or operates club pricing for Singapore. Verify currency and regional availability on the official site before joining.
Your consumer rights in Singapore
Valid cancellation methods
Under Singapore consumer law, suppliers must not impose unfair cancellation requirements when the contract allows written notice. Written notices (including email or WhatsApp) can be valid where in-person cancellation is not required by contract terms.
Unfair terms and fees
CASE and consumer guides expect termination fees to be reasonable for fixed-term contracts. Unreasonable penalties or unfair late-notice extensions may breach Singapore consumer protection guidance.
Customer experiences
Positive feedback
Many members praise helpful staff and trainers, good cleanliness and equipment availability, and value for money in reviews.
Common complaints
Common negative themes include customer service problems, cancellation or freezing issues, subscription/refund errors, app inaccuracies, and equipment or overcrowding concerns.
Documentation checklist
Essential items to gather
- Membership number and registered email address.
- Last billing date and payment method (direct debit vs recurring card).
- Screenshots of account pages showing membership status and cancellation submission.
- Chat transcripts, email confirmations, or any written cancellation notice.
- Bank or card statements showing payments if you need to request refunds or disputes.
Optional supporting documents
- Photographic ID if required for verification.
- Copies of the membership agreement or related communications for reference.
Common mistakes
Missing the notice window
Members often submit cancellation too close to the billing date. The Gym Group requires five working days' lead time for App/Member Area cancellations to avoid the next charge.
Using the wrong channel or lacking proof
Paying by recurring card but cancelling via App/email (instead of Live Chat) can delay processing or be rejected. Always use the required channel and keep written proof such as screenshots or chat logs.
Comparative recap
Quick comparison
| Item | What The Gym Group states | Practical tip |
|---|---|---|
| Cancellation channels | App/Member Area, Live Chat (required for recurring card payers) | Use App/Member Area for most; use Live Chat if you pay by recurring card and save confirmation. |
| Notice required | At least five working days before next billing date for App/Member Area cancellations | Submit at least five working days early and confirm processing before billing date. |
| Refunds (cooling-off) | 14-day cooling-off: refund of fees less proportional usage charge; processed within 14 days | Cancel within 14 days for a refund; keep proof of cancellation and usage calculation queries. |
| Refunds (after cooling-off) | No refunds for unused membership periods after 14 days | Expect no refund after cooling-off unless exceptional circumstances apply. |
Notes
This recap summarises published policies and practical tips. For full legal terms consult the official membership agreement and support pages.
After cancelling
What to check
Confirm you have a written confirmation or cancellation reference and check your next statement to ensure no further charges appear. Retain all records until any potential dispute is resolved.
Useful links
- The Gym Group FAQs
- Membership agreement (official)
- Refunds and unused membership support article
- Singapore consumer guidance on cancelling gym contracts
Address
Main office
For formal correspondence or registered letters, The Gym Group's main office is:
5th Floor, OneCroydon, 12-16 Addiscombe Road, Croydon CR0 0XT, United Kingdom
Sending registered mail
If you choose to send a registered cancellation letter, include your membership details and keep the postal receipt and tracking number as proof of delivery.