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I hereby notify you of my decision to terminate the contract relating to the Tonal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tonal: Easy Method
What is Tonal
Overview
Tonal is a wall-mounted digital home gym that offers guided strength-training workouts, adjustable digital weight, and coach-led programs delivered through a subscription model.
The system combines hardware (the Tonal unit and accessories) with a paid membership that unlocks workout content and adaptive features.
How it’s sold
Tonal is sold as a one-time hardware purchase with an optional accessories bundle and a required or optional membership for access to content and AI features.
Installation and delivery are often offered as an add-on service for an extra fee.
How to cancel Tonal
Cancel via mobile app stores
- Google Play: open the Google Play app → Menu → Subscriptions → Tonal → Cancel Subscription. Source
- Apple App Store: go to Settings → [your name] → Subscriptions → Tonal → Cancel Subscription. Source
Cancel on Tonal device or web
- On your Tonal trainer or web app: Profile & Account → Membership Management → tap “Cancel”. Source
- If you cannot access the device, use the contact options below to request cancellation.
Cancel by contacting Customer Care
- Email support@tonal.com or call 855‑698‑6625 and request cancellation at least 24 hours before the next renewal. Source
- Request confirmation (email or written) and save any reference number or reply for your records.
What happens when you cancel
Access to content
After cancelling, access to membership content and AI features typically ends at the end of your paid billing period or immediately if cancelled through third-party stores per their rules.
If you cancel via the Tonal device, the system should reflect the cancelled status in Membership Management.
Device functionality
Some features are tied to an active membership; cancelling can remove certain guided modes or specialized programmed features from the unit.
Hardware basic functions may remain, but advanced content and coaching typically require an active subscription.
Data and account
Your account data and workout history are retained per Tonal’s policies; request account export or deletion through Customer Care if needed.
Always save confirmations and screenshots when you cancel to document the change of status.
Will I get a refund?
Membership refunds
Membership payments are generally final and non‑refundable, except where required by applicable law or specific misrepresentation. Source
Ask Customer Care for exceptions if you believe the service failed to meet advertised standards.
Hardware returns and refunds
- Hardware is eligible for return within 30 days of installation (or receipt, if no installation) for a refund of the purchase price minus delivery/installation fees. Source
- After 30 days, warranty and consumer-rights remedies may apply instead of a simple return.
How to request a refund
Contact Customer Care with your order details, photos of defects (if any), and the reason for the refund request.
Keep documentation of delivery, installation dates, and any prior support interactions to support your case.
Tonal plans and pricing
Overview of costs
The table below lists approximate Singapore-dollar prices converted from USD pricing where direct SGD pricing is not available.
Exchange conversions are approximate and shown for comparison only.
| Plan | Price | Period | Features |
|---|---|---|---|
| Tonal hardware (device) | S$4,242 (approx) | One-time upfront | Tonal base system |
| Tonal hardware (Tonal 2) | S$5,791 (approx) | One-time upfront | Tonal 2 upgraded system |
| Smart Accessories Bundle | S$667 (approx) | Optional add-on | Handles, bar, bench, rope, mat, roller |
| Installation/Delivery | S$398 (approx) | One-time | Professional installation |
| Membership (lower USD rate) | S$69/month (approx) | Monthly, minimum 12 months | Access to workouts, AI features, content |
| Membership (standard USD rate) | S$81/month (approx) | Monthly, minimum 12 months | Access to workouts, AI features, content |
Your consumer rights in Singapore
Statutory protections
Under Singapore’s Consumer Protection (Fair Trading) Act, you may be entitled to remedies such as repair, replacement, or refund if goods are not of acceptable quality, fit for purpose, or match their description.
These remedies can apply even beyond the seller’s return window where defects are evident.
Imported hardware and rights
Hardware purchased abroad and imported into Singapore may still be covered by these consumer rights if you can demonstrate the item is defective.
Keep proof of purchase, import documentation, and evidence of defects to support a claim under Singapore law.
Digital subscriptions
Digital membership subscriptions are generally non-refundable once used unless the service was misrepresented or failed to meet advertised standards under applicable Singapore rules.
If you believe the digital content was defective or misdescribed, raise the issue with Tonal and, if necessary, consult local consumer-protection channels.
Customer experiences
Positive feedback
Many users praise Tonal’s ease of use, variety of guided workouts, adaptive resistance, and progress tracking as strong points.
Positive reviewers often highlight the coaching programs and integration of strength metrics into training.
Negative feedback
Common complaints include difficulties with customer service, returns, shipping, and hardware issues after warranty expiration.
Some users report that cancelling membership can remove specific features, which affects device capability.
How to use feedback
- Document any issue clearly with photos, timestamps, and support correspondence.
- Escalate persistently and ask for written remedies if hardware is defective or services are misrepresented.
Documentation checklist
What to gather before you cancel
- Order number, purchase date, and payment receipts for hardware and membership.
- Installation date or delivery confirmation, if applicable.
- Account email used for Tonal and screenshots of membership status.
Evidence for refunds or complaints
- Photos or videos of defects, error messages, and any failed hardware.
- All communications with Tonal support (emails, chat transcripts, call logs).
- Proof of attempts to fix issues (service visits, technician notes).
Common mistakes
Missing cancellation windows
Customers sometimes try to cancel too close to renewal and miss the 24‑hour notice for third‑party stores or Tonal’s timing rules.
Always cancel at least 24 hours before the renewal date and confirm cancellation receipt.
Incorrect cancellation channel
Attempting to cancel a subscription in the wrong place (device vs app store) can leave the subscription active with charges continuing.
Check whether you subscribed via Apple, Google, or directly through Tonal and cancel through that same channel.
Poor documentation
Not saving confirmation emails or screenshots makes disputes harder to resolve if refunds or replacements are needed.
Always request and keep written confirmation of cancellations and support commitments.
Comparative recap
Quick side-by-side
The table below summarizes key items, costs, and whether they are one-time or recurring for easy comparison.
| Item | One-time / Recurring | Approx price (SGD) | Notes |
|---|---|---|---|
| Tonal hardware (device) | One-time | S$4,242 | Base system purchase |
| Tonal 2 hardware | One-time | S$5,791 | Upgraded hardware option |
| Smart Accessories Bundle | One-time | S$667 | Optional add-on |
| Installation/Delivery | One-time | S$398 | Professional installation fee |
| Membership | Recurring | S$69 - S$81 / month | Content and AI features, typically 12-month minimum |
After cancelling
Confirmations and follow-up
Save the cancellation confirmation email or screenshot and monitor your bank or card statement for any unexpected charges.
If charges continue after cancellation, contact Customer Care immediately and provide your cancellation proof.
Helpful links
- Tonal Terms (cancellation instructions and contact): Tonal Terms
- Tonal Returns (hardware returns policy): Tonal Returns
- Step-by-step app store cancellation guide (third‑party summary): Cancel Tonal (guide)
Escalation tips
If you cannot resolve the issue with Tonal, gather all documentation and consider contacting Singapore consumer-protection authorities or seek legal advice for imported goods or warranty disputes.
Local consumer bodies can advise on rights under the Consumer Protection (Fair Trading) Act and related laws.
Address
Primary cancellation address (per Tonal Terms)
Use the address specified in your agreement or Tonal’s Terms for written notices; confirm the current address on Tonal’s official pages before sending.
One address referenced in Tonal’s communications is: 69 Converse St, Ste 200 (check the Terms page for the current official address). Source
Other addresses and contact methods
Some third‑party templates reference 617 Bryant Street, San Francisco, CA 94107 or other mailing addresses; these have been used but verify the correct address in your contract before sending physical mail.
For most cancellations or questions, email support@tonal.com or call 855‑698‑6625 to ensure timely handling. Source