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Cancel TRUE FITNESS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the True Fitness service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation True Fitness: Easy Method
What is True Fitness
Overview
True Fitness is a chain of fitness clubs operating in Singapore, offering gym facilities, group classes, personal training and membership-based access to multiple branches.
The brand promotes a full-service fitness experience with studios, equipment and scheduled classes across its locations in Singapore.
Services offered
Members typically get access to gyms, instructor-led classes (spin, yoga, strength) and ancillary facilities such as lounges and sprint tracks, depending on the plan.
Promotions and prices change over time; always confirm current offers with True Fitness before joining.
How to cancel True Fitness
Cancelling a class booking
- Use the True Fitness App, website or cancel in-person at the club.
- Cancel at least 4 hours before the class start time to avoid a no-show.
- Three no-shows result in class booking suspension for 7 days; reactivation incurs a S$25 fee.
Cancelling a membership
- Check your signed contract for contract length, notice period and termination conditions.
- Contact the club directly (reception or membership desk) or the corporate office to request cancellation in writing.
- Keep copies of the cancellation request and any confirmation from True Fitness.
- If the membership uses auto-renewal, submit the cancellation before the renewal date specified in your contract.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the paid period or until the contract expiry date, unless otherwise agreed in writing.
For class bookings, missed cancellations count as no-shows and affect your booking privileges as noted above.
Renewal and account status
Auto-renewal will stop only if you successfully cancel before renewal and receive confirmation.
Some members report cancellation confirmations that only take effect at contract end; obtain written confirmation stating the effective cancellation date.
Will I get a refund?
Official policy (publicly available)
True Fitness Singapore’s publicly posted FAQs do not display a general refund policy or a advertised 14-day cooling-off clause on their FAQ page.
This means refunds are not clearly documented on the official FAQ; expect to rely on your contract terms and any promotion fine print.
Exceptions and member reports
- Independent user reports describe difficulties obtaining refunds, including cases where cancellations before start did not result in refunds.
- If you believe you are entitled to a refund, keep records and request a written explanation from True Fitness.
- Persistent disputes have been raised to external consumer bodies by other members; consider escalation if you cannot resolve the issue directly.
True Fitness plans and pricing
Published plan summary
Below are the available plan names and publicly cited starting or example prices based on verified sources. Confirm exact pricing and terms with True Fitness before purchase.
Prices and promotions may vary by branch and time.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Monthly (from) | S$95.00 | Monthly | General advertised starting rate; includes access to full facilities (e.g., gyms, classes, sprint track, lounges) |
| Monthly Membership (2026 estimate) | S$165.00 - S$190.00 | Monthly | Updated range as per 2026 pricing guide; price on enquiry |
| National Day Promotion (2024, limited time) | S$59.00 (2-week access) | 2-Week | Access to True Fitness facilities and classes, plus fitness assessment; promotion expired Aug 31, 2024 |
Your consumer rights in Singapore
Cooling-off period and contracts
Singapore consumers may have a 14-day cooling-off right under certain circumstances, but this does not automatically apply to all gym contracts.
True Fitness does not publicly advertise a 14-day cooling-off clause on its FAQs; check your contract to see if such rights are granted.
Filing complaints and escalation
The Consumers Association of Singapore (CASE) handles consumer complaints and has previously received complaints against fitness clubs, including True Fitness.
If you cannot resolve a billing or cancellation dispute with the club, consider filing a formal complaint with CASE and keep documentation to support your case.
Customer experiences
Positive feedback
Some members praise specific branches for upgraded spaces, varied classes, energetic and knowledgeable instructors and good hygiene standards.
These reports indicate that experience can vary significantly by branch and by the specific staff on duty.
Negative feedback
Other reports cite issues such as equipment maintenance, cleanliness, restrictive entry rules and customer-service problems.
Several user accounts also describe difficulties cancelling memberships and obtaining refunds, including delayed termination and continued charges after relocation.
Documentation checklist
Essential documents to prepare
- Signed membership contract or agreement (full copy).
- Payment receipts, bank statements or credit card records showing charges.
- Written cancellation requests (email, app message or physical letter) and any club responses.
Supporting evidence for disputes
- Proof of relocation or medical certificate if relying on special termination clauses.
- Screenshots of app bookings, no-show penalties, or promotional terms that affect cancellations.
- Record of dates when you requested cancellation and any confirmation numbers.
Common mistakes
Assuming automatic refunds
Many members assume a refund or cooling-off right applies automatically; this is not visible in True Fitness’s public FAQs.
Always confirm refund eligibility in your contract before relying on it.
Not getting written confirmation
Relying on verbal promises is risky; failure to obtain written, dated confirmation often causes confusion about effective cancellation dates.
Request and keep email confirmation or a signed receipt stating the cancellation effective date.
Comparative recap
Quick comparison table
The table below summarizes key points for True Fitness in Singapore to help you compare expectations when cancelling.
Use this as a starting point; always verify contract specifics.
| Feature | True Fitness (Singapore) | Notes |
|---|---|---|
| Class cancellation window | Cancel ≥4 hours before start | No-show rules: 3 no-shows → 7-day booking suspension; S$25 reactivation fee |
| Public refund policy | No clear public refund / cooling-off clause | Refunds appear case-dependent; keep documentation |
| Membership cancellation practice | Often cancels at contract end unless otherwise agreed | Member reports indicate delays and difficulty; get written confirmation |
After cancelling
What to monitor
Check that automatic payments have stopped after the effective cancellation date.
Verify you can no longer access member-only booking channels and that your membership status is updated.
Helpful links
Address
Corporate contact
True Fitness corporate address listed in available information:
8 Claymore Hill, #02-03, Singapore 229572
Branch locations
For branch-specific cancellations or enquiries, contact the branch where you registered or visit the True Fitness official website for location details.
Always verify which location processes cancellations for your membership and retain proof of any in-person visits.