Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel URBAN AIR
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Urban Air service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Urban Air: Easy Method
What is Urban Air
Overview
Urban Air is an indoor adventure park operator offering activities such as trampolines, climbing, obstacle courses and party/event bookings. Memberships and party/event reservations are common purchase types.
Operations relevant to Singapore users
Urban Air is primarily a U.S.-based company and specific Singapore operations, addresses or local portals are not readily available. Local facilities (if any) may follow company-wide policies for memberships and events.
How to cancel Urban Air
Cancelling a birthday party or event
- If you cancel more than 72 hours before the event: deposit is forfeited but no further payment is due.
- If you cancel or reschedule within 72 hours: rescheduling is allowed if you rebook within 30 days and your deposit will apply to the rescheduled event.
- No-shows or early walkouts: loss of deposit and full charge for the event.
- Park closure for weather or an "Act of God": parties are rescheduled; refunds are not provided.
Cancelling a membership
- 6-month plan: you may cancel only after completing the 6th payment.
- 12-month plan: you may cancel only after completing the 12th payment.
- You must submit cancellation at least 10 days before your next billing cycle to avoid the next charge.
Accepted cancellation methods
- Use the company’s prescribed online portals (store.unleashedbrands.com/account or urbanairmembership.com) to cancel where available.
- Mail cancellation to Urban Air Membership Support (U.S. mailing address used for membership processing) where applicable.
- Email or phone cancellations are generally not accepted, except for limited exceptions with documentation (death, disability, or relocation over 25 miles).
What happens when you cancel
Access and membership status
After a successful cancellation request, your membership will cease at the end of the current paid billing period unless otherwise specified. Access rights and member-only benefits end per the membership agreement.
Renewal and billing
Cancellations must meet the timing rules (for example, 10 days before next billing) to stop automatic renewals. If you miss the cancellation window, you may be charged for the following period.
Data and account records
The company will typically retain account and billing records for administrative and legal purposes. Request copies of any confirmation and save them for your records.
Will I get a refund?
Refunds for events and parties
Refunds for birthday parties or events are generally not provided. The policy focuses on rescheduling and the treatment of deposits depending on timing of cancellation.
Refunds for memberships
Membership fees are generally non-refundable once paid. Exceptions such as documented death, disability, or relocation may allow refund or termination, subject to proof and policy terms.
Refunds for returned goods or cooling-off
Where physical products are involved (separate retail returns), defective items or returns within a defined cooling-off period may be refundable to the original payment method, less delivery costs where applicable.
Urban Air plans and pricing
Where to check current pricing
Pricing, plan details and promotions vary by location and time. Always check Urban Air’s official channels and your local facility for the most current fees and membership options.
No invented prices
This guide does not provide or guess Singapore-specific prices. If you need pricing, consult the official websites or the local venue for accurate rates.
Your consumer rights in Singapore
Relevant law
Singapore’s Consumer Protection (Fair Trading) Act and other consumer rules may apply to certain transactions, but services such as events and memberships are usually governed by contract terms disclosed at sale.
Practical implications
Urban Air’s contractual terms (minimum payments, cancellation windows, non-refundable fees) are likely enforceable if they were clearly disclosed at purchase. Consumers should keep evidence of those disclosures.
Recommended consumer actions
Document all communications, retain receipts and confirmation emails, and follow the company’s required cancellation method exactly to preserve your rights.
Customer experiences
Positive feedback
Some reviewers praise flexible hours and an enjoyable work environment at Urban Air locations, noting good facility experiences when managed well.
Negative feedback
Customers have reported difficulty obtaining refunds and challenges cancelling memberships. Some describe customer-service friction when attempting cancellations via non-prescribed channels.
Takeaway
Experiences vary by location and staff. Following the prescribed cancellation procedures and keeping documentation reduces the likelihood of disputes.
Documentation checklist
Required documents for cancellations
- Membership account information (member name, account/email used to register).
- Proof of payments (receipts or bank/credit card statements showing paid installments).
- Event booking confirmation and deposit receipt for party cancellations.
Documents for special exceptions
- For death: certified death certificate.
- For disability: medical documentation verifying disability.
- For relocation: proof of new address showing relocation beyond the allowed distance (usually over 25 miles) and relevant documentation.
Common mistakes
Missing the cancellation window
A frequent mistake is failing to cancel at least 10 days before the next billing date for memberships or missing the 72-hour cut-off for parties. Late cancellations often forfeit deposits or incur charges.
Using the wrong cancellation channel
Customers sometimes call or email to cancel even when the contract requires using the online portal or mail. If you use an unsupported method, the company may not process the request.
Poor documentation
Not saving confirmation emails, receipts, or certified-mail proofs makes disputes harder to resolve. Always keep copies of cancellation confirmations and delivery receipts where applicable.
Comparative recap
Quick comparison
| Feature | Period | Refundable? | Notes |
|---|---|---|---|
| Event/Party cancellation | One-off | No (deposit rules apply) | Deposit forfeited >72 hrs; reschedule rules apply within 30 days for late changes. |
| Membership cancellation eligibility | monthly / annual | Generally No | Cancel only after minimum payments (6 or 12) and 10-day notice before billing. |
| Returned goods / defective items | One-off | Yes (subject to conditions) | Defective or cooling-off returns may be refunded to original payment method; delivery costs may apply. |
After cancelling
What to do immediately
Save any confirmation of cancellation and monitor your bank or card statements for unexpected charges in the following billing cycles. Contact the company again with your documentation if charges continue.
Helpful resources and where to get help
If you want templates or assistance with cancellation letters, external services and consumer help pages can guide you. For example, Postclic provides letter templates for cancellations and claims.
For general pricing context and cost summaries, see the consumer overview at The Pricer.
Postclic - cancellation letters
The Pricer - Urban Air cost overview
Address
Singapore-specific address
No Singapore-specific cancellation mailing address or official Urban Air Singapore office was located. If you are in Singapore, check with the local venue (if any) for its address and local procedures.
If you need a U.S. mailing option
Membership agreements sometimes reference U.S.-based processing addresses (for example, Texas). Those U.S. addresses may not apply or be practical for Singapore residents; prefer the online portal when available.