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I hereby notify you of my decision to terminate the contract relating to the Zepp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zepp: Easy Method
What is Zepp
Overview
Zepp is a fitness-tracking app that connects with Zepp/Amazfit wearable devices to record activity, heart rate, sleep and other health metrics.
It also offers subscription-based features such as Zepp Aura sleep coaching and AI wellness tools, available via app stores or direct (web) purchases.
Platforms
Zepp is available on iOS and Android and can be purchased via the iOS App Store, Google Play, or directly through Zepp web purchases.
Platform of purchase affects how you manage and cancel subscriptions and where you request refunds.
How to cancel Zepp
Cancel via iOS App Store (iPhone/iPad)
- Open Settings on your iPhone → tap your name → Subscriptions → find Zepp Aura or Zepp subscription → Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid being charged; unused portions of a free trial are forfeited on purchase.
- More info on the App Store listing: Zepp on the App Store (SG).
Cancel via Google Play (Android)
- Open Google Play → Profile icon → Payments & subscriptions → Subscriptions → select Zepp → Cancel subscription.
- Refunds within 14 days may be possible through Google Play support, but outcomes vary by case.
- General step guidance: Cancel Zepp Aura (guide).
Cancel direct / Zepp Web purchases
- If you bought a subscription directly from Zepp Web, cancellation does not automatically delete your account or data; you must contact Zepp support.
- Prepare proof of purchase (receipt, order ID) when contacting support; see the web-cancellation guidance: Web cancellation steps.
What happens when you cancel
Service access and renewal
When you cancel a subscription, access remains until the end of the current paid period in most cases (store policies may vary).
To avoid automatic renewal charges, cancel at least 24 hours before the renewal date for App Store purchases.
Account and data
Cancelling a subscription typically does not delete your Zepp account or stored data automatically.
For web purchases, you must contact Zepp support if you want account deletion or data removal and provide proof of purchase.
Will I get a refund?
App Store refunds
- Apple may issue refunds if requested (commonly within 14 days) via Apple Support, but Apple controls App Store refund decisions.
- Free-trial unused portions are generally forfeited on purchase.
- Reference: App Store listing for Zepp: Zepp on the App Store (SG).
Google Play and web refunds
- Google Play may consider refunds within 14 days via Google Play support; outcomes can be inconsistent.
- For direct web purchases, refunds are less certain and often require contacting Zepp support with purchase documentation.
- Guidance and typical conditions: Postclic refund notes.
Zepp plans and pricing
Available plans (verified)
Below are pricing entries verified in local and app-store contexts. Prices and promotions may change over time.
| Plan | Price | Period | Features |
|---|---|---|---|
| Zepp Aura Premium (Yearly, via App Store, iOS Singapore) | S$34.98 | annual | Full access to Zepp Aura wellness coach AI features |
| Zepp Aura (Monthly, via review context in Singapore) | S$14.98 | monthly | Sleep coaching, AI assistant, sleep music/sounds, breathing exercises |
| Zepp Aura (Yearly discounted offer in review context) | S$19.98 | annual | Same features as monthly, often offered as a promotional discount |
Notes on pricing
App Store shows Zepp Aura Premium - yearly at S$34.98. Local reviews cite other promotional pricing (S$14.98/month or S$19.98/year).
Platform, promotions and region affect final price; always confirm in the store where you subscribe.
Your consumer rights in Singapore
Legal context
Singapore consumer protection laws (such as the Consumer Protection (Fair Trading) Act) provide protections for goods and some services.
However, digital subscription refunds and rights can be heavily dependent on the service's stated terms and platform policies.
Zepp-specific and product returns
- Zepp’s warranty/return policies vary by product; for physical Zepp Clarity devices there is a 60-day return window as stated by Zepp Clarity policy.
- For app-based subscriptions, policy terms and the store used for purchase typically determine refund eligibility.
- See Zepp Clarity warranty for device returns: Zepp Clarity warranty & return.
Customer experiences
Summary of positive feedback
Some users praise Zepp’s features and prefer the app experience compared to competitors for certain hardware/software combinations.
Local reviews discuss device performance and pricing in Singapore; see a regional device review for context.
HardwareZone local review: HardwareZone review (SG).
Summary of negative feedback
- Common complaints include syncing issues, battery drain, data or history loss, inaccurate metrics, and confusing refund/cancellation processes.
- Aggregated user complaints and ratings are visible on review platforms such as Trustpilot and appsupports for additional context.
- See examples: Zepp on Trustpilot and AppSupports negative reviews.
Documentation checklist
Must-have items before contacting support
- Order confirmation or receipt (App Store/Google Play order number or web receipt).
- Account email used for the Zepp app and device serial number (if applicable).
- Dates: subscription start, renewal date, and screenshots of billing or subscription status.
Helpful extras
- Screenshots of the in-app subscription page and any error messages or failed syncs.
- Records of previous support communications and payment method statements if disputing a charge.
- Clear statement of requested outcome (cancel, refund, or account deletion).
Common mistakes
Cancelling too late
Waiting until the renewal day can lead to being charged; App Store cancellations should be done at least 24 hours before renewal.
Always confirm the exact renewal date and cancel with time to spare.
Assuming cancellation deletes data or equals refund
Many users assume cancelling a subscription automatically deletes their account or issues a refund; it usually does not.
For data deletion or refunds on web purchases you must contact Zepp support and provide proof of purchase.
Comparative recap
At-a-glance comparison
| Platform | How to cancel | Refund window | Account/data deletion | Period |
|---|---|---|---|---|
| iOS App Store | Cancel via Apple ID settings → Subscriptions | Refunds via Apple Support (commonly within 14 days) | Cancellation does not delete account/data automatically | S$34.98 annual |
| Google Play | Cancel via Google Play → Subscriptions | Refunds via Google Play support (within 14 days, outcomes vary) | Cancellation does not delete account/data automatically | S$14.98 monthly |
| Zepp Web (direct) | Contact Zepp support with proof of purchase | Refunds less certain; typically require documentation and valid reason | Must request deletion separately from support | S$19.98 annual |
Key takeaway
Where you purchased the subscription determines the cancellation method and refund route; keep receipts and confirm store policies.
For direct web purchases, support contact and proof are essential for refunds or data actions.
After cancelling
Confirm cancellation
- Check your subscription status in the App Store or Google Play to confirm cancellation was processed.
- Keep screenshots of the cancelled subscription page and any confirmation emails.
Support and next steps
- If you need to request a refund or delete data for web purchases, contact Zepp support and provide the documentation checklist items above.
- Useful links: App Store listing (Zepp on the App Store (SG)), cancellation/refund guidance (Cancel Zepp Aura (guide)), and Zepp Clarity returns (Zepp Clarity warranty & return).
Address
Local office (as listed)
12 MARINA VIEW, #12‑05, ASIA SQUARE TOWER 2, Singapore 018961
Use this for postal or formal correspondence when required; support requests for digital services are typically handled online.