Cancellation Burpple: Easy Method

What is Burpple

Service overview

Burpple is a food discovery platform that offers restaurant listings, reviews and a subscription product called Burpple Beyond that provides 1-for-1 dining deals and other promotions.

The service connects diners with participating restaurants in Singapore via app and web, and operates subscription plans with monthly or annual billing options.

How the subscription works

Burpple Beyond is offered as auto-renewing monthly or annual memberships depending on the plan purchased.

Purchases can be made in-app (Apple App Store / Google Play) or directly via Burpple’s web channels; billing and cancellation steps depend on the purchase route.

How to cancel Burpple

Cancel via the Burpple app (iOS & Android)

• Open the Burpple app and go to Profile → Membership Details → Cancel Subscription.
• Turning off auto-renewal stops future billing; your membership remains active until the end of the paid period.
• If you are within 14 days of an upcoming auto-renewal and need help, contact support at [email protected].

Cancel via web / direct purchases

• Burpple Beyond bought directly on the website is auto-renewed annually or monthly and requires advance notice to stop renewal.
• You must inform Burpple at least 14 days before the next annual period or 7 days before the next monthly period to avoid renewal.
• If your purchase was processed through Apple or Google, cancel the subscription through the Apple App Store or Google Play account settings for that Apple/Google ID.

What happens when you cancel

Access to benefits

Cancelling auto-renewal will not immediately remove access; your membership remains valid until the end of the paid billing cycle.

You can continue to use Burpple Beyond deals for the remainder of that period.

Billing and account records

Turning off auto-renew prevents further charges but does not produce a refund for time already paid.

For in-app purchases, billing queries and receipts are managed by Apple or Google; Burpple cannot change the platform’s billing records.

Will I get a refund?

Standard refund policy

Burpple Beyond membership fees are strictly non-refundable, even if you cancel before the end of a paid period, unless otherwise stated at time of purchase.

This is Burpple’s standard position on membership terminations and refundable amounts.

In-app purchases and platform refunds

• For purchases made via the Apple App Store or Google Play, Burpple does not provide refunds directly.
• Refund requests for in-app purchases must follow the App Store or Play Store refund processes and policies.

Burpple plans and pricing

Available plans (summary)

The list below shows common Burpple Beyond plans and pricing in Singapore as published publicly.

Promotional and limited-time prices (trial offers, partner discounts) may not be listed here.

Your consumer rights in Singapore

Cooling-off and digital services

There is no statutory 14-day "cooling-off" right for pure digital services like Burpple Beyond under Singapore law.

Membership fees for such digital subscriptions are generally non-refundable unless the provider states otherwise.

Platform billing and responsibilities

• If you purchased via Apple or Google, you must manage cancellations and refund requests through those platforms.
• Burpple cannot directly change Apple/Google billing records or force refunds for in-app purchases.

Customer experiences

Positive feedback

Many users appreciate the variety of restaurant deals on Burpple Beyond and report meaningful savings if they dine frequently.

Some members cite annual savings in the hundreds of dollars when the subscription is well-used.

Negative feedback

Users have reported app performance problems, issues with search and maps, and dissatisfaction after recent UI changes.

There are also complaints about billing clarity, forced auto-renewals, limited customer support responsiveness, and changing deal availability.

Documentation checklist

What to gather before contacting support

• Account email or username used with Burpple.
• Proof of purchase (receipt, order confirmation or platform subscription page screenshot).
• Subscription start date and next renewal date (if known).

Optional supporting items

• Screenshots showing active membership or auto-renewal settings.
• Transaction records from your bank statement, Apple ID or Google Play account.
• Record of any previous communications with Burpple support.

Common mistakes

Timing errors

Waiting until the renewal date to cancel is a frequent mistake; notice periods apply for web/direct purchases and auto-renew may already be charged.

Cancel early enough to avoid the 14-day (annual) or 7-day (monthly) notice requirements where applicable.

Confusing purchase channels

Another common error is cancelling only in the Burpple app when the subscription was purchased via Apple/Google; platform subscriptions must be cancelled through the respective App Store account.

Assuming automatic refunds after cancellation is also a frequent misunderstanding - refunds are generally not provided.

Comparative recap

Quick comparison

The table below summarises price, billing period and a key feature for each plan to help you decide whether to keep or cancel.

After cancelling

Where to find official terms and details

Check Burpple’s published terms for up-to-date information on billing, refunds and membership rules.

Official references and promotional pages are provided below for your review.

Useful official links

• Burpple / GoBurpple Terms
• Burpple Beyond information
• Burpple main pages
• Promotional (11.11) details
• Promotions summary

Address

Registered office

BURPPLE PTE. LTD.

34A Duxton Road, Singapore 089498

Support contact

For account or cancellation assistance, email: [email protected]

If your purchase was via Apple or Google, manage subscriptions and refund requests through your Apple ID or Google Play account settings.