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Cancel GETGO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Getgo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Getgo: Simple Process
What is Getgo
Overview
Getgo is a Singapore-based service that offers time- and mileage-based vehicle bookings and related plans. Pricing includes hourly rates, mileage charges and a per-booking platform fee.
How it operates
Bookings are managed via Getgo's mobile app and web rates pages, with optional subscriptions that apply automatically when signed up. Rates and plan details are published by Getgo and third‑party summaries.
How to cancel Getgo
Cancel via the mobile app
- Open the Getgo app and sign in to your account.
- Go to My Bookings or the active reservation and choose Cancel.
- Confirm cancellation and note the timestamp - fees depend on how long before the booking start you cancel.
Other cancellation options
- If you cannot use the app, contact Getgo customer support through the app's help/contact option or by email as provided in your account communications.
- For account deletion or further queries, follow the instructions in the app or send an email to the address listed in your account/profile settings.
What happens when you cancel
Access and future bookings
Cancelling a single booking removes access to that reservation only. Your Getgo account and any active subscriptions remain unless you delete or cancel them separately.
Billing, charges and receipts
- Charges for a cancelled booking depend on the cancellation timing relative to the booking start.
- Platform fees and booking charges may be refunded or retained according to Getgo's cancellation rules.
Will I get a refund?
Standard cancellation refunds
- If you cancel more than 48 hours before the booking start, no cancellation fee is imposed and both the booking charges and the platform fee are refunded.
- If you cancel between 1 hour and 48 hours before the start, you are charged 1 hour of the booking rate plus 20% of the remaining scheduled time; the platform fee is non‑refundable.
- If you cancel less than 1 hour before the start, you are charged 1 hour of the booking rate plus 50% of the remaining scheduled time; the platform fee is non‑refundable.
- Once a booking has commenced, cancellations do not receive refunds.
Where this guidance comes from
The above timing and fee details are based on published rate summaries for Getgo in Singapore. See a third‑party summary of Getgo rates for reference.
For detailed or case‑specific refund questions, contact Getgo support directly through the app.
GetGo rates summary (third‑party)
Getgo plans and pricing
Key pricing items
The table below lists standard plans, hourly rates, mileage charges and the platform fee as published in verified pricing data.
Notes on use
- Time‑based and mileage‑based pricing varies by vehicle category and time of day.
- DrivePlus subscription benefits apply automatically once you sign up.
| Plan | Price | Period | Features |
|---|---|---|---|
| DrivePlus | S$5.99 | Monthly (monthly) | $2 off per booking, up to 10 bookings per billing cycle |
| Hourly Rental - Standard Petrol/Hybrid (Off‑Peak) | S$3/hr | Hourly | Standard vehicle, off‑peak hour rate |
| Hourly Rental - Standard Petrol/Hybrid (Normal) | S$5/hr | Hourly | Standard vehicle, normal hour rate |
| Hourly Rental - Standard Petrol/Hybrid (Peak) | S$9/hr | Hourly | Standard vehicle, peak hour rate |
| Mileage Charge - Petrol/Hybrid vehicles | S$0.39/km | Per km | Economy / Standard / Plus vehicle categories |
| Mileage Charge - Electric vehicles | S$0.29/km | Per km | EV categories: Standard Electric, Commercial EV, Plus EV |
| Platform Fee | S$1.20 | Per booking | Flat platform fee charged for each booking |
Your consumer rights in Singapore
Statutory protections
Singapore consumer protection laws, such as the Consumer Protection (Fair Trading) Act (CPFTA), cover unfair contract terms and misleading practices.
These statutory rights can provide remedies if a business engages in unfair or misleading conduct.
How Getgo's public policy relates
- Getgo's publicly stated cancellation/refund approach focuses on timing of cancellation; there is no explicit public reference to a 14‑day cooling‑off right in their publicly available policy summaries.
- If you believe a practice is unfair or you are charged incorrectly, you may consider contacting Getgo support first and, if needed, escalate to dispute resolution channels available in Singapore.
Customer experiences
Positive reports
Some customers note convenience and easy app‑based booking or unlocking, with competitive rates versus traditional rentals.
Users appreciate instantaneous access and flexible, short‑term bookings for local trips.
Common complaints
- Reports of poorly maintained or dirty vehicles and occasional mechanical problems.
- Instances of unexpected high charges for damages or third‑party claims and dissatisfaction with documentation or communication.
- Customer service issues such as slow responses, towing without clear notice, or delayed refunds have been mentioned by users.
Documentation checklist
Before cancelling or making a claim
- Booking confirmation and timestamps (start, end, cancellation time).
- Photos of vehicle condition taken before and after use, with timestamps if possible.
- Receipts, invoices and any messages exchanged with Getgo support.
If disputing a charge
- Record of in‑app communications and support ticket numbers.
- Bank/credit card statements showing charge details.
- Any witness statements or third‑party reports (e.g., police reports for collisions).
Common mistakes
Assuming full refund in all cases
Many users assume platform fees are refundable or that cancelling shortly before a booking will avoid charges.
In reality, platform fees can be non‑refundable and cancellation windows determine the fee amount.
Insufficient documentation
Not taking condition photos or failing to save chat logs makes it harder to dispute liability or excessive charges.
Always capture evidence at pickup and drop‑off and keep receipts for mileage/fuel/electric charging where applicable.
Comparative recap
Quick fee comparison
The table below summarises cancellation windows and immediate financial consequences to help you decide when to cancel.
How to read the table
Use the booking start time as the reference point for the cancellation window. Fees shown are the standard outcomes; individual cases may vary.
| Scenario | Cancellation window | Charge applied | Platform fee refunded? |
|---|---|---|---|
| Full refund window | More than 48 hours before start | No cancellation fee; booking charges refunded | Yes - platform fee refunded |
| Mid window | Between 1 hour and 48 hours before start | 1 hour booking charge + 20% of remaining time | No - platform fee non‑refundable |
| Short notice | Less than 1 hour before start | 1 hour booking charge + 50% of remaining time | No - platform fee non‑refundable |
| After booking started | Once booking has commenced | No refunds; full charge applies for booked usage | No - platform fee not applicable to refunds |
After cancelling
Confirmations and receipts
After you cancel, save any confirmation receipt and note the cancellation timestamp for disputes or refunds.
If a refund is due, monitor the payment method used; processing times may vary depending on your bank.
Where to get more information
Review Getgo's published rate pages and blog for official rate structure and promotions.
Address
Registered address
55 Ayer Rajah Crescent, #07‑12/26, Singapore 139949.
Contact and account closure
Cancellation of individual bookings is handled in the app; account deletion requests can be sent via the support/email channels shown in your account.
If you need to escalate issues about charges or conduct, keep documentation and contact Getgo support first before seeking external dispute channels.