Cancellation Kencko: Easy Method

What is Kencko

Overview

Kencko is a subscription-based food-delivery service that sells plant-based, organic smoothie packs intended for quick blending and daily use.

The company offers recurring subscription plans and one-time purchases shipped to customers, with terms described on their site.

Products

Products include monthly smoothie subscriptions in multiple sizes and one-time packs such as trial and bulk purchases.

Pricing and shipping details vary by plan and destination; international orders may incur additional shipping fees.

How to cancel Kencko

Cancel via mobile app (iOS / Android)

• iOS: Cancel through Apple App Store - Settings → Apple ID → Subscriptions.
• Android: Cancel through Google Play Store - Menu → Payments & Subscriptions → Subscriptions.
• App-store purchases must be managed in the relevant platform; Kencko cannot cancel App Store subscriptions for you.

Cancel via Kencko website (web subscriptions)

• Log in to your Kencko account dashboard on the website and follow the subscription or account settings to cancel.
• Cancel at least 24 hours before the end of the current billing period to prevent auto-renewal.
• Orders already processed before cancellation will still be shipped and billed.

Third-party cancellation services

• Some services (for example, cancellation-by-letter providers) offer to cancel on your behalf.
• The official cancellation routes remain the platform subscription settings or your Kencko account dashboard; third-party services are optional.
• See a third-party example: Xpendy - Kencko.

What happens when you cancel

Orders and shipping

Cancellation stops future automatic renewals but does not halt orders already processed for shipping.

Any open orders that were processed prior to cancellation will still be shipped and billed to you.

Account and billing

Your subscription will not renew after the current billing period ends if cancellation is made in time.

Account data and purchase history typically remain accessible in your Kencko account unless you request deletion.

Platform-specific handling

When you cancel via Apple or Google, refunds and subscription status are controlled by the platform.

Kencko does not process cancellations for app-store subscriptions directly; the respective stores handle changes and refunds.

Will I get a refund?

General policy

Kencko does not advertise a standard money-back guarantee on their public terms, and refunds are not guaranteed by Kencko.

Cancellation alone does not automatically entitle you to a refund, especially for orders already processed.

App-store purchases and refunds

• Purchases made via Apple App Store or Google Play are subject to Apple/Google refund procedures.
• If you bought through an app store, request refunds from Apple or Google directly; Kencko refers to the platform for those cases.
• Kencko’s terms note that refunds for app purchases are processed by Apple or Google: Kencko terms.

Exceptions and practical options

If you believe an error or exceptional circumstance applies, contact Kencko support promptly so they can review your case.

Consumers may also consider payment-provider remedies (e.g., chargebacks) if appropriate, although outcomes vary by bank and case.

Kencko plans and pricing

Subscription and one-time pricing

Below are the approximate Singapore-dollar prices (USD→SGD conversion used: 1.35). These are approximations and do not include potential shipping costs.

Kencko does not list official SGD prices for Singapore on their site; verify final costs at checkout.

Price table

Your consumer rights in Singapore

Statutory context

Kencko’s public terms do not explicitly state a 14-day cooling-off period or a universal refund guarantee for Singapore customers.

As a result, Kencko’s own policies do not advertise statutory refund rights on their site.

Available remedies

• Contact Kencko support to request assistance or clarification about your order.
• Consider bank chargebacks or payment disputes if you believe unauthorized charges occurred; outcomes depend on your bank.
• If required, you may explore complaints to Singapore consumer-protection agencies, though Kencko’s specific remedies are not listed publicly.

Customer experiences

Positive feedback

Many users praise Kencko for convenience, simple healthy ingredients, and positive habit changes.

Trustpilot shows strong five-star feedback for product quality and ease of use for many customers.

Common complaints

Frequent issues reported include unclear subscription activation, difficulty cancelling on the website, and receiving shipments after late cancellations.

Some reviewers note limited or no phone support and frustration when refunds are expected but not provided.

For examples and broader reviews see: Kencko reviews on Trustpilot.

Documentation checklist

Before you contact support

• Have your Kencko account email and order number ready.
• Keep screenshots of subscription settings, billing dates, and any confirmation emails.
• Record the date and time you attempted cancellation and the channel used (App Store, Google Play, website).

If you need to escalate

• Save payment receipts and bank statements showing charges.
• If you use a third-party cancellation service, save communications and proof of submission.
• Refer to Kencko’s terms when describing the issue: Kencko terms.

Common mistakes

Timing errors

Many cancellations fail because they are made too close to the renewal date.

Cancel at least 24 hours before the billing period ends to avoid being charged for the next cycle.

Using the wrong channel

Attempting to cancel an app-store subscription via Kencko’s website (or vice versa) can fail.

Manage app-store subscriptions directly in Apple or Google if the purchase was made through their stores.

Comparative recap

Quick comparison

The table below summarizes the key differences between subscription and one-time purchases, cancellation routes, and refund prospects.

Comparison table

After cancelling

Check confirmations

• Verify cancellation confirmation in your Kencko account and email.
• If you cancelled via Apple/Google, confirm the subscription status in your platform account.

Next steps and support

• If you need to review terms or contact Kencko, refer to their terms page: Kencko terms.
• For third-party cancellation services information see: Xpendy - Kencko.
• For user-reported experiences and community feedback see: Kencko on Trustpilot.

Address

Head office

Kencko Foods, Inc.

418 Broadway, Ste R, Albany, NY 12207-2922, United States

Other office information

Kencko also lists additional US office and registered-agent addresses in their public information.

For full terms and corporate information see: Kencko terms.