Cancellation Glovo: Easy Method

What is Glovo

Overview

Glovo is a delivery platform that connects customers with local restaurants, stores and couriers for on-demand deliveries. Users place orders through the Glovo app or website for food, groceries and other items.

Services

The service acts as an intermediary: merchants prepare items and couriers pick up and deliver them to customers. Glovo provides order tracking, in-app help and subscription options where available.

How to cancel Glovo

Cancel scheduled orders (app & web)

• Open the Glovo app or website and go to your active or scheduled orders.
• Cancel before a courier is assigned to avoid charges; scheduled orders can be cancelled at no cost while unassigned.
• If a merchant has accepted or started preparing the order, cancellation may incur fees covering product cost, delivery fee and a cancellation fee.

Cancel pick-up orders and platform consistency

• Pick-up orders may be cancelled in the app only, and only while the merchant has not accepted or started preparing the order.
• Once preparation starts, pick-up cancellation is not permitted under Glovo's terms.
• The same cancellation rules apply across app and web; there is no separate process for App Store or Google Play purchases in Singapore.

What happens when you cancel

Order status and access

When you cancel an order before merchant acceptance and before courier assignment, the order is stopped and no delivery occurs.

If cancellation occurs after acceptance or assignment, the order may still be charged in whole or in part depending on progress and fees.

Subscription and renewal

Subscription services (e.g., GlovoPrime) continue until their renewal date unless you cancel ahead of renewal.

To avoid renewal charges, subscription users must cancel at least two business days before renewal; partial-period refunds are not generally provided.

Will I get a refund?

Refund policy summary

Glovo does not offer a universal 14-day cooling-off or automatic refund policy for orders in Singapore. Refunds are handled case-by-case.

Glovo may issue refunds at its discretion depending on service issues, disputes or proven non-delivery.

Exceptions and merchant responsibility

• Refunds for merchant product defects or quality issues are primarily the merchant's responsibility and may need to be handled directly with the merchant.
• Cash payments refunded by Glovo may be issued as promo credit rather than cash, depending on circumstances.
• If you have service-specific problems (non-delivery, damaged items), collect evidence and raise a dispute through the in-app Help for assessment.

Glovo plans and pricing

Where to check prices

Pricing, delivery fees and subscription costs can change; always check Glovo's official pages for current information.

Do not rely on third-party estimates - verify fees and plan terms in the app or on Glovo's official site.

Subscription rules

Subscription cancellation deadlines and refund rules are set out in Glovo's terms. No refunds or credits are typically issued for partial or unused subscription periods.

Confirm subscription details and renewal timing in your account settings within the app or website.

Your consumer rights in Singapore

Liability and merchant responsibility

Glovo's terms state they act as an intermediary; liability for product defects or merchant failures largely rests with the merchant.

For product quality issues, Glovo directs users to raise the matter with the merchant first and may support dispute handling via the app.

Dispute resolution & legal rights

Users can pursue complaints or claims through legal or alternative dispute resolution channels available in Singapore.

Glovo provides an in-app Help section and supports out-of-court dispute resolution as described in its terms.

Customer experiences

Positive feedback

Many users praise Glovo for fast delivery, a wide selection of merchants and an easy-to-use interface suited for busy customers.

Positive reviews often highlight convenience for groceries and meal deliveries during peak hours.

Common complaints

Reported negatives include order inaccuracies, items missing or incorrect, and cases of non-delivery while being charged.

Users also report delayed or partial refunds, in-app support delays, and occasional problems with couriers marking orders delivered when they were not received.

Documentation checklist

What to collect

• Order number, order date and timestamps for placement and attempted delivery.
• Payment method and transaction receipts or screenshots of the charged amount.
• Photos of damaged items or missing items, and any messages with the merchant or courier.

How to present it

• Open the in-app Help and attach screenshots and photos when filing a complaint or refund request.
• Keep clear notes of calls or chat interactions and record merchant or courier names if available.

Common mistakes

Cancelling too late

Customers sometimes try to cancel after the merchant has accepted or the courier has been assigned and are surprised by charges.

Always check the order status immediately after deciding to cancel to avoid fees.

Assuming automatic refunds

Assuming a refund will be automatic can cause frustration; refunds are discretionary and often require a dispute case with evidence.

If a refund is needed, use the in-app Help and provide documentation rather than relying on automatic crediting.

Comparative recap

At-a-glance comparison

The table below summarizes cancellation and refund outcomes for common scenarios on Glovo in Singapore.

Notes on the table

Use this as a quick reference only. For full details refer to Glovo's official terms and help pages linked below.

After cancelling

Follow-up actions

If you did not receive a refund automatically, open the in-app Help and submit a complaint with your documentation.

If the issue is merchant-related, contact the merchant as recommended in Glovo's terms and escalate in-app if needed.

Useful links

Refer to Glovo's official FAQ and legal terms for details and to start disputes:

• Glovo Help & FAQ
• Glovo Terms & Legal

Address

Glovo Singapore presence

No dependable public address for a Glovo office in Singapore was found in official materials. Glovo manages cancellations and support through the app and website.

If you need to contact

Use the in-app Help or the official links above to submit complaints, request refunds or manage subscriptions. For legal claims, follow the dispute resolution guidance in Glovo's terms.