Cancellation Gousto: Step-by-Step Guide

What is Gousto

Service overview

Gousto is a UK-based meal kit subscription service that delivers recipes and pre-portioned ingredients to customers' doors.

The service operates on a recurring subscription model where customers select meals and receive weekly deliveries.

Where Gousto operates

Gousto primarily operates in the UK and Ireland and publishes terms and consumer information on its official site.

If you are outside those markets, availability, pricing and support may differ or the service may not be offered locally.

How to cancel Gousto

Online cancellation (recommended)

• Log in to your Gousto account on the website.
• Go to Subscription Settings or My Details in your account dashboard.
• Choose "Cancel Subscription" or select "Pause Subscription" if you prefer a temporary stop.
• Follow on-screen prompts to confirm the cancellation before the weekly cut-off.

Postal cancellation and proof

• If you prefer a written notice, send registered post to the company's corporate address to obtain documented proof of posting.
• Registered post is useful if you need evidence of the date you submitted a cancellation request.

For an independent step-by-step account of options, see a third-party cancellation guide: Postclic - How to cancel Gousto.

What happens when you cancel

Access and upcoming deliveries

Cancellations must be made before the weekly cut-off (typically midday, about 3 - 5 days before delivery) to avoid being charged for that week.

If you cancel after the cut-off, your next scheduled box may still be processed and billed.

Account data and reactivation

Your account remains available to log in and you can usually reactivate or pause your subscription through Subscription Settings on the website.

Any saved preferences or order history are typically retained while your account exists, but check your account settings for specific data handling details.

Will I get a refund?

Standard refund policy

• Gousto generally does not refund orders once they have been processed for dispatch.
• If an order has been shipped or prepared for delivery, a refund is unlikely under the standard policy.

Exceptions and timing

• Refunds or credits may be considered if cancellation occurs before orders are processed - for example, before the stated midday cut-off approximately 3 days before delivery.
• Some customers report receiving full refunds when they cancel before processing deadlines, but this is evaluated case-by-case.

For Gousto's terms on perishable goods and cancellations, consult their terms and conditions: Gousto - Terms & Conditions.

Gousto plans and pricing

Where to check current plans

Gousto publishes its available plans and pricing on its official site; pricing, offers and availability can change over time.

Do not rely on third-party pages for exact prices - always check Gousto's official pages for the latest information.

Important pricing note for Singapore readers

Gousto does not currently appear to offer services in Singapore, and no SGD pricing information is available from official sources.

If you are outside Gousto's operating markets, local availability, delivery fees and currency will differ - verify on the official site before subscribing.

Your consumer rights in Singapore

Cooling-off and distance sales

Singapore does not provide a blanket 14-day cooling-off right for online purchases of goods; cooling-off periods generally depend on contract type and seller policy.

Perishable goods (like meal kits) are commonly excluded from distance‑selling cancellation rights in other jurisdictions and may be treated similarly in practice.

Where to get help locally

If you have a dispute with a seller while in Singapore, contact local consumer bodies such as the Consumers Association of Singapore (CASE) for guidance on complaints and mediation.

Keep records of orders, communications and any evidence of damaged or missing items; these help consumer advisors assess your case.

Customer experiences

Positive feedback

Some customers praise Gousto for recipe variety, ease of cooking and helping users build cooking skills.

Many reviews highlight satisfactory portion sizes and a good selection of meals compared with some competitors.

Common complaints

Negative reports include missing or poor-quality ingredients, damaged produce, and excessive or hard-to-recycle packaging.

Customers also report delivery problems and frustration with the speed or effectiveness of customer service on some occasions.

For a sample of user reviews and sentiment, see these review collections: Trustguide - Gousto reviews and Reviews.io - Service insights.

Documentation checklist

Before you cancel

• Account login email and password (or recovery method).
• Upcoming delivery date and the weekly cut-off time for changes.
• Order reference numbers for any recent boxes.

If you need proof or to dispute a charge

• Registered post proof if you send a written cancellation.
• Copies/screenshots of cancellation confirmation, emails and order pages.
• Photographs of damaged or missing items and any courier evidence.

Common mistakes

Cancelling via app stores or in-app

Many customers mistakenly cancel through the App Store or Google Play. Doing this does not always stop a Gousto website subscription.

Always cancel via the Gousto website under My Details or Subscription Settings to ensure the subscription is ended.

Missing the weekly cut-off

Waiting until too close to delivery can mean your next box is already processed and charged; check the weekday and time of the cut-off and act early.

Also avoid relying solely on verbal or chat confirmations - request and keep written confirmation of cancellation where possible.

Comparative recap

Quick comparison

After cancelling

Confirmations and follow-up

After you cancel, save any confirmation emails or on-screen messages that show the cancellation date and reference number.

If you do not receive confirmation, log back into your account to verify subscription status or contact support.

Useful links

• Gousto terms and conditions (perishables & cancellation): Gousto - Terms & Conditions
• Third-party guide to cancellation steps and postal notice: Postclic - Cancel Gousto

Address

Corporate address for written notices

SCA Investments Limited T/A Gousto

Unit 1.8 & 1.9, The Shepherds Building Central, Charecroft Way, Hammersmith, London W14 0EE, United Kingdom

How to send written cancellation

Send a signed letter by registered post to the address above and retain the postal receipt as proof of posting.

Include your account name, email, subscription ID and the date you wish the cancellation to take effect.