Cancellation Arissto: Easy Method

What is Arissto

Overview

Arissto operates a subscription service focused on coffee capsules and a capsule machine, with a low-cost machine plan promoted in Singapore. Subscriptions typically include auto-delivery of capsules and use of the machine under a deposit or low monthly fee.

Service in Singapore

Public materials describe a SGD 1 machine plan and Member Saving Plan options for capsule deliveries. Specific storefront or app cancellation steps are not clearly specified in available public materials.

How to cancel Arissto

Cancel via web or plan dashboard

• Log in to the Arissto account or the order/plan page used when you subscribed.
• Locate active subscriptions or scheduled orders and cancel future orders to stop auto-delivery.
• Follow instructions to return the coffee machine if the plan requires machine return for deposit refund.

Cancel membership / customer service steps

• If you are on a Member Saving Plan, request cancellation at least 30 days before your next subscription debit to avoid an extra charge.
• Keep written confirmation of cancellation from Arissto (email, chat transcript) and a return receipt for the machine.
• If you cannot find platform-specific guidance, contact Arissto customer service and keep a timestamped record of all interactions.

What happens when you cancel

Access and deliveries

Cancelling scheduled orders stops future capsule deliveries and prevents future subscription debits once the cancellation has been processed.

Access to member pricing or plan benefits typically ends after cancellation; confirm whether any remaining orders will still be shipped or billed.

Machine return and deposit

For plans involving a machine deposit, you will generally be required to return the machine in good condition to be eligible for a refund of the deposit.

Public materials state deposit refunds are processed after the returned machine is inspected and accepted.

Will I get a refund?

Machine deposit refund policy

According to membership information, a machine deposit is refundable once the machine is returned in good condition.

The stated processing window for deposit refunds is up to 45 working days after the machine has been returned and accepted. For details see the membership information: membership FAQ.

Capsules satisfaction guarantee

There is a first-purchase satisfaction guarantee for capsules on the Member Saving Plan: a 60-day / 60-cup return policy for first purchases.

Within that 60-day / 60-cup window you may return capsules and receive a full refund covering up to 60 cups; you are expected to pay for any extra capsules consumed. Source: capsule guarantee details.

Arissto plans and pricing

Primary plan summary

The main publicly described plan for Singapore is the "SGD 1 Coffee Machine Plan" at SGD 1.00 per month.

Features include free machine use with auto-delivery and member discounts on capsules; a minimum order requirement applies.

Pricing details table

Your consumer rights in Singapore

Statutory protections and cooling-off

Available public materials for Arissto do not mention Singapore’s statutory 14-day cooling-off period or other specific Singapore consumer protections.

If you believe local consumer law applies (for example, a distance sale), you may have rights such as a cooling-off period or remedies for unfair practices - verify with a local consumer body.

What to do if you face problems

Document all interactions, payments and return tracking. If a promised refund is delayed or refused, escalate to the merchant in writing first.

If unresolved, consider contacting the Consumers Association of Singapore (CASE) or a relevant consumer dispute-resolution body for guidance and mediation.

Customer experiences

Positive feedback

Promotional materials and some reviews highlight the SGD 1 machine plan offering free machine use, member discounts (up to 37% off capsules) and a non-binding contract that can be cancelled any time.

Negative feedback

There are reports claiming some customers experienced difficulty getting their deposit refunded after cancellation; a public report is listed on ScamSG: ScamSG listing.

Other user posts on forums have mentioned taste changes and issues with deposit returns; these have been reported anecdotally and indicate inconsistent experiences among customers.

Documentation checklist

What to gather before cancelling

• Subscription/order confirmation (email or screenshot).
• Payment receipts or bank statements showing debits.
• Any written terms or plan descriptions you received when subscribing.

What to keep when returning items

• Return tracking number and courier receipt for the machine return.
• Photographs of the machine condition at the time of return.
• Copies of all correspondence with customer service and cancellation confirmations.

Common mistakes

Not returning the machine

Failing to return the machine or returning it without proof can delay or void the deposit refund. Always obtain a receipt or tracking number when you send the machine back.

Missing the cancellation timing or evidence

Not cancelling at least 30 days before the next debit (if on Member Saving Plan) can lead to another charge. Keep cancellation confirmations and timestamps in case of disputes.

Comparative recap

Quick comparison

After cancelling

Next practical steps

Return the machine with tracked shipping and retain proof. Monitor your account and bank statements for the refund within the stated refund window.

If the refund does not arrive within 45 working days after return, contact Arissto with your return proof and request a written status update.

Helpful links and references

Membership cancellation and refund details (membership FAQ): membership FAQ.

Capsule first-purchase satisfaction guarantee details: capsule guarantee.

Public report of consumer complaints in Singapore: ScamSG listing.

Address

Registered address on file

500 Yale Ave N, Seattle, Washington, 98109 US.

Notes about the address

This address appears in the provided service context and may not reflect local Singapore contact points. For Singapore-specific support, rely on local account contact channels and the documentation checklist above.