Cancellation Grubhub: Easy Method

What is Grubhub

Service overview

Grubhub is an online food delivery marketplace that connects customers with local restaurants and delivery drivers. Users order via app or website and pay through the platform.

Subscription and orders

Grubhub offers a subscription called Grubhub+ with delivery and fee benefits, and it processes one-off food orders through partner restaurants. Availability and pricing vary by country.

How to cancel Grubhub

Cancel Grubhub+ purchased on iOS or Android

• If you subscribed via iOS App Store: open iOS Settings → Apple ID → Subscriptions → Grubhub+ → Cancel.
• If you subscribed via Google Play: open Play Store → Profile → Payments & Subscriptions → Subscriptions → Grubhub+ → Cancel.
• Important: cancelling inside the Grubhub app does NOT stop billing through Apple or Google; cancel through the store that billed you.

Cancel Grubhub+ purchased on the web or contact support

• To cancel a web subscription: log in at grubhub.com, go to Account → Grubhub+ → Cancel membership.
• Alternatively contact Grubhub support via the app or website Help / live chat for assistance with web purchases.
• Source guide for membership cancellations: How to cancel Grubhub (Postclic).

What happens when you cancel

Access and benefits

Cancelling a subscription stops future billing for that subscription. You should lose Grubhub+ benefits either immediately or at the end of the current billing period depending on how Grubhub applies cancellations.

Billing and external stores

If your subscription was billed by Apple or Google, cancelling in the app does not stop charges; you must cancel in the App Store or Play Store. Keep a record of your cancellation confirmation.

Will I get a refund?

Membership refunds

• Grubhub+ memberships generally do not receive pro‑rated refunds; cancelling normally stops future billing but does not guarantee a monetary refund.
• If you subscribed via Apple or Google, follow their refund processes if you believe a charge was incorrect.

Order refunds and eligibility

• If you cancel an order before the restaurant begins preparing it, a refund is usually issued within 3 - 5 business days.
• Refund eligibility commonly includes problems such as incorrect temperature/quality, missing or incorrect items, food allergies or foreign objects, and orders not delivered.
• Source on order cancellation and refunds: How to cancel a Grubhub order (Android Authority).

Grubhub plans and pricing

Plan summary

The verified plan and pricing below are drawn from available sources. No official Singapore (SGD) pricing was found in the verified data.

Pricing table

Your consumer rights in Singapore

Refund rights and limitations

There is no automatic European-style "14-day right of withdrawal" for food delivery in Singapore according to the verified data. Refunds are discretionary and based on Grubhub's internal criteria.

Escalation and disputes

• First contact Grubhub support and the restaurant, keep evidence and timestamps.
• If unresolved, you may use your card issuer’s dispute process; forum reports indicate some customers resort to chargebacks when issues remain unresolved.

Customer experiences

Positive feedback

Some users praise Grubhub for convenience, variety of restaurants, and features like live tracking. These positives appear in verified reviews and summaries.

Negative feedback

Common complaints include late or canceled deliveries, cold or poor-quality food, missing items, and dissatisfaction with customer service responses.

Trustpilot and other reviews document mixed experiences: some users find the service reliable while others report unresolved refund or delivery problems.

Documentation checklist

What to gather before contacting support

• Order number and date/time of the order.
• Payment receipt or card statement showing the charge.
• Photos of the food, packaging, and any issues (temperature, missing items, foreign objects).
• Screenshots of order status, driver/chat messages, and cancellation confirmations.

Why documentation helps

Clear, time-stamped evidence speeds up support review and increases the chance of a refund or credit. Keep records until the issue is fully resolved.

Common mistakes

Cancelling in the wrong place

Many users cancel inside the Grubhub app but forget to cancel the subscription through Apple or Google when billed there. That can result in continued charges.

Not contacting support quickly

Delaying contact or not providing photos/screenshots reduces the chance of a successful refund. Some users also initiate chargebacks before exhausting support channels, which can complicate resolution.

Comparative recap

Quick comparison

After cancelling

If you are still charged

• Check which billing platform charged you (Apple, Google, or Grubhub web) and verify cancellation there.
• Contact Grubhub support with your evidence; if unresolved, contact your card issuer about a dispute or chargeback.

Useful links

• Guide for cancelling Grubhub subscriptions: Postclic: Cancel Grubhub
• Guide for cancelling an order and refund timing: Android Authority: Cancel Grubhub order
• Community reviews and experiences: Trustpilot: Grubhub reviews

Address

Corporate address

Grubhub corporate address (for correspondence): 111 W Washington St Ste 2100, Chicago, IL 60602, USA.

Notes on sending mail

No Singapore-specific mailing address was found in the verified sources. If you intend to send physical correspondence, include order references and allow time for international delivery and response.