Cancellation Oddbox: Easy Method

What is Oddbox

Service overview

Oddbox is a subscription-based delivery service that rescues surplus and 'wonky' fruit and vegetables and supplies them to customers as fresh, seasonal produce. The model aims to reduce food waste by connecting growers' surplus produce with consumers.

Mission and credentials

Oddbox is a certified B Corp and partners with charities and farmers to redistribute surplus food and reduce waste. Reviews highlight its sustainability focus and charitable contributions.

How to cancel Oddbox

Cancel via Oddbox website

• Sign in to your Oddbox account and go to Manage subscriptions.
• Select the Cancel subscription tab and follow the on-screen prompts to confirm cancellation.
• Cancellation is confirmed by email once processed.
• Note the delivery cut-off: you cannot cancel or refund an upcoming order past 9:00 pm, 3 days before delivery.

Cancel via mobile app stores

• iOS (App Store): Subscriptions are managed by Apple. Cancel through iPhone Settings → Apple ID → Subscriptions. See platform guidance for Apple-managed subscriptions.
• Android (Google Play): Subscriptions are managed by Google. Cancel via Google Play Store → My apps → Subscriptions.
• If you subscribed through a platform store, cancellation there stops future renewals but you may still need to respect Oddbox's cut-off for upcoming deliveries.

What happens when you cancel

Access and deliveries

After cancellation you will not receive future boxes once the cancellation takes effect. Any orders already past the service cut-off (9:00 pm, 3 days before delivery) will still be processed and delivered.

Account and data

Your Oddbox account remains usable for managing past orders and contact details unless you request account deletion. Check the Oddbox terms for data and account policies.

Will I get a refund?

General policy

There is no general 14-day "change-your-mind" return right for perishable produce. Perishable food is exempt from such statutory return periods when no returns are provided for freshness reasons.

Exceptions and process

• If a product is defective or misdescribed, report the issue within 7 days of delivery and supply photo evidence.
• Oddbox will offer a refund or exchange for validated defects or misdescription claims.
• Refunds or exchanges are processed within 14 days of the agreed resolution.
• See the Oddbox terms for full details: Oddbox terms.

Oddbox plans and pricing

Where to check pricing

Oddbox pricing and plan details vary by market and may change over time. For current plans and costs consult Oddbox’s official site or account pages.

Pricing notes for Singapore

No Singapore-specific pricing in SGD was found in the publicly available sources. Do not rely on third-party estimates; verify prices in your Oddbox account or on the official website.

Your consumer rights in Singapore

Legal protections

Singapore consumers have rights against defective or misdescribed goods under local consumer protection rules, including remedies under the Consumer Protection (Fair Trading) Act.

Practical remedies

• For perishable food, there is typically no statutory 14-day return right if 'no returns' for perishables is clearly stated.
• If Oddbox’s specified defect procedure is insufficient, consider a payment-card dispute or a case-by-case complaint under Singapore consumer law.

Customer experiences

Positive feedback

Independent reviews praise Oddbox’s sustainability credentials. For example, a review notes an Ethikl rating of 92% and highlights rescued produce and charitable donations.

Ethikl reports Oddbox rescued significant quantities of surplus produce and supports food charities.

Reference: Ethikl review.

Negative feedback

Some customers report inconsistent portion sizes or perceived lower quality compared with supermarket produce. A number of user reports describe small quantities or items near end of shelf life.

These experiences appear mixed and may vary by delivery, season and individual expectations.

Documentation checklist

What to prepare before contacting support

• Order number(s) and delivery date(s).
• Email address associated with the Oddbox account.
• Clear photos showing the issue (quality, damage, misdescription).
• Payment proof or transaction reference (bank or card statement highlighting the charge).

Optional but helpful items

• Short written description of the problem and times when you first noticed it.
• Any previous correspondence with Oddbox about the issue.

Common mistakes

Missing cut-off timing

Customers often try to cancel after the delivery cut-off (9:00 pm, 3 days before delivery). Cancellations after that time cannot stop the upcoming delivery or refund that order.

Using the wrong cancellation channel

Another common error is cancelling via the device platform (Apple/Google) but not confirming or checking the Oddbox account status, or vice versa. Use the correct channel for how you originally subscribed.

Comparative recap

At-a-glance comparison

Notes on the comparison

Platform-managed subscriptions (Apple/Google) must be cancelled via the platform but consumer remedies for defective produce are subject to Oddbox’s defect policy. Refer to Oddbox terms for specifics.

After cancelling

Immediate steps

• Check your email for a cancellation confirmation message from Oddbox.
• Retain any confirmation and transaction records until all billing and refunds (if any) are finalised.

Where to get help and policy details

• Oddbox terms and refund policy: Oddbox terms
• General cancellation guidance and platform notes: Cancellation policy guidance

Address

Correspondence address

Oddbox, Unit 3.09, Food Exchange, New Covent Garden Market, SW8 5EL

Notes about the address

This appears to be Oddbox’s UK correspondence office and is not Singapore-specific. For account or support matters, use the Oddbox account support channels described in their terms and customer pages.