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Cancel OLLIE
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Ollie service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ollie: Easy Method
What is Ollie
Service overview
Ollie is a subscription-based dog food delivery service that provides freshly made, human-grade meals tailored to a dog’s needs.
The service operates by recurring deliveries and offers online account management for plans and shipments.
Who uses Ollie
Ollie is used by pet owners seeking fresh, portioned meals delivered on a schedule rather than buying retail kibble.
Subscriptions can be managed through the web or via platform apps depending on how the customer subscribed.
How to cancel Ollie
If you subscribed via Apple App Store
- Open your Apple App Store account subscriptions and cancel directly there to stop auto-renewal.
- Ollie states cancellations for App Store subscriptions must be made through Apple; Ollie cannot cancel App Store charges for you.
- Reference: Ollie on the App Store.
If you subscribed via Google Play
- Cancel inside Google Play > Subscriptions to stop future charges.
- Platform refund requests are handled under Google Play policy; Ollie will cooperate but Google’s policy governs outcomes.
- More details: Google Play cancellation notes.
If you subscribed via the web (myollie.com)
- Cancel by emailing caninecare@myollie.com or calling 844‑188‑OLLIE at least six (6) days before your next scheduled delivery to avoid the next charge.
- Access to service continues for the period already paid; Ollie’s terms explain timing and non-refund of unused days.
- See terms: Ollie terms.
What happens when you cancel
Access and deliveries
After cancellation you retain access and deliveries for the period already paid for; cancellation prevents future auto-renewal.
If you miss the cancellation window (six days for web subscriptions) you may be charged for the next shipment with no refund.
Account and data
Your account remains active for any paid period; Ollie may retain account data per their terms for record-keeping and support.
If you reactivate later, you typically resume the subscription and billing cycle in effect at that time.
Will I get a refund?
Starter box money-back guarantee
Ollie’s money-back guarantee applies only to the first “starter box.” Refunds are permitted for that initial box under Ollie’s policy.
Subsequent boxes are generally non-refundable unless Ollie shipped in error, per their terms.
Platform refunds and prorating
- Fees already charged before cancellation are not refundable and Ollie does not prorate unused subscription days.
- If you subscribed via Apple or Google, request platform-level refunds according to their policies; Ollie will honour platform refunds typically within 30 days where applicable.
- See Ollie terms and platform guidance: Ollie terms and cancellation notes.
Ollie plans and pricing
Available App Store plans (Singapore)
Below are the App Store-listed prices for premium access plans as of late February 2026 in Singapore.
These are app-store listed prices and may differ from web subscription pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Premium | S$5.98 | Monthly | Full access to subscription features after 3-day trial |
| Lifetime Premium | S$34.98 | One-time | One-time purchase for lifetime access to premium features |
Your consumer rights in Singapore
Cooling-off and refunds
Ollie does not offer a statutory 14-day cooling-off right; refunds are governed by Ollie’s published policies, including the starter box exception.
For web subscribers, refunds for unused days are not provided under Ollie’s terms.
Subscription terms and platform protections
- Web subscriptions require cancellation at least six (6) days before the next shipment to avoid charges.
- Subscriptions purchased via App Store or Google Play are subject to those platforms’ consumer protection and refund procedures.
- If you believe a charge is incorrect, you can contact your platform (Apple/Google) or your payment provider for dispute options in Singapore.
Customer experiences
Positive feedback
- Many users report improved dog health, better digestion, energy, and timeliness of deliveries.
- Ollie’s site reports about 90% of members notice positive changes within 30 days; third-party reviews praise ingredient quality and customer service.
Negative feedback
- Complaints include shipping and packaging problems (thawed or punctured food), which led to replacements or refunds but caused inconvenience.
- Some customers reported unexpected auto-renewals or reactivated paused subscriptions resulting in unwanted charges.
- There are reports of health issues in some dogs (gastrointestinal problems, elevated enzymes) that some users attributed to the product; consult your vet for medical concerns.
Documentation checklist
What to have before you cancel
- Account email and order/subscription ID.
- Payment receipt or date of last charge.
- Delivery schedule or next shipment date to confirm cancellation window.
What to include in cancellation requests
- Your full name and account email.
- Clear statement to cancel and the desired effective date.
- Order numbers or screenshots if disputing a charge or requesting a refund.
Common mistakes
Missing the cancellation window
Many customers miss the six-day cutoff for web subscriptions and are charged for the next box with no prorated refund.
Always check the next shipment date and cancel early enough to avoid unwanted charges.
Using the wrong cancellation channel
Attempting to cancel an App Store or Google Play subscription through Ollie support will not stop platform billing.
Cancel platform-billed subscriptions directly in Apple or Google Play to prevent auto-renewal.
Comparative recap
Quick channel comparison
The table below summarizes cancellation steps, refund likelihood, and notice requirements by channel.
| Channel | How to cancel | Refunds | Notice required |
|---|---|---|---|
| Apple App Store | Cancel in your App Store subscriptions | Platform refund policy applies; Ollie does not prorate | Follow Apple timing; cancel before next auto-renewal |
| Google Play | Cancel in Google Play subscription settings | Platform refund requests handled under Google policy; Ollie cooperates | Cancel before next auto-renewal as per Google timing |
| Web (myollie.com) | Email caninecare@myollie.com or call 844‑188‑OLLIE | Starter box refundable; other boxes non-refundable; no prorating | At least six (6) days before next scheduled delivery |
After cancelling
What to expect immediately
Expect confirmation of cancellation by email if you cancelled through the correct channel; retain that confirmation for records.
Your service continues for the period already paid and stops after that period unless reactivated.
Useful links and support
- Ollie terms and cancellation policy: https://www.myollie.com/terms/
- Ollie on the Apple App Store: https://apps.apple.com/sg/app/ollie-your-calm-buddy/id6757700968
- Notes on cancelling and platform refunds: https://www.postclic.com/en-ca/letters/subscription-box/cancel-ollie/
- Independent reviews and experiences: https://www.trustpilot.com/review/www.myollie.com
Address
Singapore address
190 Woodlands Industrial Park E5, #09-11, Woodlands Bizhub, Singapore 757516
Contact for web subscribers
Email: caninecare@myollie.com
Phone (US support line shown in terms): 844‑188‑OLLIE