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Cancel SHIFT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Shift service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Shift: Easy Method
What is Shift
Overview
Shift is a subscription-based food delivery service that helps customers schedule and manage meal deliveries from multiple restaurants.
The service offers recurring plans and optional usage charges to handle additional features or tokens.
How it applies in Singapore
Singapore customers are billed in USD; local card issuers convert charges to SGD at the prevailing exchange rate.
Local consumer protections apply but do not create a universal right to cancel digital subscriptions automatically.
How to cancel Shift
Cancel a web (direct) subscription
- Sign in to your Shift account on the web and open your Account or Subscription settings.
- Choose Subscription, then select Cancel Subscription in the Account Portal to stop renewal.
- Note: you keep access until the end of the current billing period; cancellations can take 3 - 5 business days to process.
Cancel App Store or Google Play subscriptions
- If you subscribed via the Apple App Store, cancel in iOS Settings under your Apple ID > Subscriptions; Shift cannot cancel App Store subscriptions for you. See guidance at Postclic.
- If you subscribed via Google Play, cancel in the Play Store under Subscriptions in your Google account; Shift cannot cancel Google Play subscriptions for you. See guidance at Postclic.
- Make sure to cancel before the next term starts; renewal reminders are sent 30, 14 and 5 days before renewal.
What happens when you cancel
Service access
After cancelling a paid subscription you retain access until the current billing period ends.
At the end of the period your account will typically downgrade to the Basic Free tier.
Billing and account data
Billing stops for new recurring charges after the cancellation takes effect; final processing can take several business days.
Your account data and preferences may remain available under the free tier unless you delete your account separately.
Will I get a refund?
Web (direct) purchase refunds
- Full refund is available if requested within 14 days of the initial subscription charge for web purchases.
- Refunds are not available after 14 days from the initial purchase, and renewals are not eligible for refund.
- Refund requests are processed via the account portal or support and can take 5 - 10 business days (sometimes up to 10 business days).
App Store and Google Play refunds
- Refunds for purchases made through Apple or Google are subject to Apple’s or Google’s refund policies; Shift does not directly handle those refunds.
- Contact Apple Support or Google Play support if you need a refund for a mobile-store purchase; see general cancellation guidance at Postclic.
Shift plans and pricing
Pricing summary
Shift pricing is set in USD and billed in USD for Singapore customers. Approximate SGD conversions are indicative only.
Below are the known plan elements and monthly charges.
| Plan | Price | Period | Features |
|---|---|---|---|
| Base subscription | US$6.99 (~S$9.44) | Monthly | Fixed subscription fee |
| Usage-based charges | Up to US$5 (~S$6.75) | Monthly | Additional token usage charges |
Your consumer rights in Singapore
Legal context
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), there is no automatic statutory right to cancel digital subscriptions.
However, misleading billing, failure to deliver the service, or unfair contract terms may provide grounds for a complaint.
Practical steps
- Keep proof of purchase, billing dates and communication when seeking refunds or disputing charges.
- If dissatisfied, you may raise a complaint with the relevant consumer agencies or your card issuer for billing disputes.
Customer experiences
Positive feedback
Some users praise Shift for consolidating multiple accounts and apps into one interface, boosting productivity and convenience.
Support is often noted as responsive in resolving accidental renewals or login problems; see user reviews on Trustpilot.
Negative feedback
Other users report issues such as intrusive pop-ups (attributed by some to external sites), frequent crashes, login instability, and high CPU usage.
There are also reports of difficulties cancelling subscriptions or broken unsubscribe links leading to unwanted renewals.
Documentation checklist
What to prepare before contacting support
- Account email and username used for your Shift account.
- Date of initial purchase and last renewal date.
- Payment method details (card last 4 digits) and receipt or bank statement showing the charge.
Additional supporting material
- Screenshots of subscription settings, renewal notices, and any error messages.
- For app store purchases, keep the App Store or Google Play receipt from Apple/Google.
Common mistakes
Not cancelling in the right place
A common error is attempting to cancel an in-app (App Store or Google Play) subscription from the web portal; app-store subscriptions must be cancelled through the respective store.
Always check how you originally subscribed before you attempt cancellation.
Missing timing and evidence
Failing to cancel before the next billing cycle is a frequent mistake - renewals are not refundable.
Not keeping receipts, renewal emails, or screenshots makes it harder to request refunds or dispute charges effectively.
Comparative recap
Quick comparison
The table below compares the three common purchase routes for cancellation, refunds and processing expectations.
| Purchase route | Cancellation method | Refund eligibility | Processing time | Notes |
|---|---|---|---|---|
| Web (direct) | Cancel in account portal (Subscription → Cancel) | Full refund if requested within 14 days of initial charge | Cancellations: 3 - 5 business days; Refunds: 5 - 10 business days | Downgrades to free tier after period ends |
| Apple App Store | Cancel in iOS Settings under Apple ID → Subscriptions | Subject to Apple refund policy; Shift cannot issue Apple refunds | Apple’s handling times vary | Contact Apple Support for refunds or disputes |
| Google Play | Cancel in Play Store under Subscriptions | Subject to Google Play refund policy; Shift cannot issue Google refunds | Google’s handling times vary | Contact Google Play support for refunds or disputes |
After cancelling
Next steps
Confirm cancellation emails or cancellation status in your account, and keep records until the billing cycle ends and any refund completes.
Monitor your card or bank statement for the final charge or refund posting.
Help and useful links
- Terms and processing timelines: Shift account terms.
- Guidance for App Store / Google Play cancellations: Postclic - cancel guidance.
- Customer reviews and user reports: Shift on Trustpilot.
Address
Physical address
1919 1st Street
Contact note
This address is provided for reference. Use your account portal and official support channels for cancellations and refund requests.