Cancellation Shift: Easy Method

What is Shift

Overview

Shift is a subscription-based food delivery service that helps customers schedule and manage meal deliveries from multiple restaurants.

The service offers recurring plans and optional usage charges to handle additional features or tokens.

How it applies in Singapore

Singapore customers are billed in USD; local card issuers convert charges to SGD at the prevailing exchange rate.

Local consumer protections apply but do not create a universal right to cancel digital subscriptions automatically.

How to cancel Shift

Cancel a web (direct) subscription

• Sign in to your Shift account on the web and open your Account or Subscription settings.
• Choose Subscription, then select Cancel Subscription in the Account Portal to stop renewal.
• Note: you keep access until the end of the current billing period; cancellations can take 3 - 5 business days to process.

Cancel App Store or Google Play subscriptions

• If you subscribed via the Apple App Store, cancel in iOS Settings under your Apple ID > Subscriptions; Shift cannot cancel App Store subscriptions for you. See guidance at Postclic.
• If you subscribed via Google Play, cancel in the Play Store under Subscriptions in your Google account; Shift cannot cancel Google Play subscriptions for you. See guidance at Postclic.
• Make sure to cancel before the next term starts; renewal reminders are sent 30, 14 and 5 days before renewal.

What happens when you cancel

Service access

After cancelling a paid subscription you retain access until the current billing period ends.

At the end of the period your account will typically downgrade to the Basic Free tier.

Billing and account data

Billing stops for new recurring charges after the cancellation takes effect; final processing can take several business days.

Your account data and preferences may remain available under the free tier unless you delete your account separately.

Will I get a refund?

Web (direct) purchase refunds

• Full refund is available if requested within 14 days of the initial subscription charge for web purchases.
• Refunds are not available after 14 days from the initial purchase, and renewals are not eligible for refund.
• Refund requests are processed via the account portal or support and can take 5 - 10 business days (sometimes up to 10 business days).

App Store and Google Play refunds

• Refunds for purchases made through Apple or Google are subject to Apple’s or Google’s refund policies; Shift does not directly handle those refunds.
• Contact Apple Support or Google Play support if you need a refund for a mobile-store purchase; see general cancellation guidance at Postclic.

Shift plans and pricing

Pricing summary

Shift pricing is set in USD and billed in USD for Singapore customers. Approximate SGD conversions are indicative only.

Below are the known plan elements and monthly charges.

Your consumer rights in Singapore

Legal context

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), there is no automatic statutory right to cancel digital subscriptions.

However, misleading billing, failure to deliver the service, or unfair contract terms may provide grounds for a complaint.

Practical steps

• Keep proof of purchase, billing dates and communication when seeking refunds or disputing charges.
• If dissatisfied, you may raise a complaint with the relevant consumer agencies or your card issuer for billing disputes.

Customer experiences

Positive feedback

Some users praise Shift for consolidating multiple accounts and apps into one interface, boosting productivity and convenience.

Support is often noted as responsive in resolving accidental renewals or login problems; see user reviews on Trustpilot.

Negative feedback

Other users report issues such as intrusive pop-ups (attributed by some to external sites), frequent crashes, login instability, and high CPU usage.

There are also reports of difficulties cancelling subscriptions or broken unsubscribe links leading to unwanted renewals.

Documentation checklist

What to prepare before contacting support

• Account email and username used for your Shift account.
• Date of initial purchase and last renewal date.
• Payment method details (card last 4 digits) and receipt or bank statement showing the charge.

Additional supporting material

• Screenshots of subscription settings, renewal notices, and any error messages.
• For app store purchases, keep the App Store or Google Play receipt from Apple/Google.

Common mistakes

Not cancelling in the right place

A common error is attempting to cancel an in-app (App Store or Google Play) subscription from the web portal; app-store subscriptions must be cancelled through the respective store.

Always check how you originally subscribed before you attempt cancellation.

Missing timing and evidence

Failing to cancel before the next billing cycle is a frequent mistake - renewals are not refundable.

Not keeping receipts, renewal emails, or screenshots makes it harder to request refunds or dispute charges effectively.

Comparative recap

Quick comparison

The table below compares the three common purchase routes for cancellation, refunds and processing expectations.

After cancelling

Next steps

Confirm cancellation emails or cancellation status in your account, and keep records until the billing cycle ends and any refund completes.

Monitor your card or bank statement for the final charge or refund posting.

Help and useful links

• Terms and processing timelines: Shift account terms.
• Guidance for App Store / Google Play cancellations: Postclic - cancel guidance.
• Customer reviews and user reports: Shift on Trustpilot.

Address

Physical address

1919 1st Street

Contact note

This address is provided for reference. Use your account portal and official support channels for cancellations and refund requests.