Cancellation Winc: Easy Method

What is Winc

Service overview

Winc is a subscription-based wine service that curates and ships wine selections based on your taste preferences. Memberships typically operate on a recurring autoship model with monthly orders.

Where it operates

Winc is known for operations in the US and Australia and offers account-managed monthly shipments. Availability, terms, and returns can vary by region, so check local details before subscribing.

How to cancel Winc

Cancel via Winc website

• Log in to your account at Winc’s site and open your account settings.
• Use the live chat on the website or submit a cancellation request inside your account to cancel the membership.
• There is generally no cancellation fee when cancelling through Winc’s website.

Cancel via app stores and alternatives

• If you subscribed through the Apple App Store, cancel in iOS Settings: Settings → [Your Name] → Subscriptions. Winc cannot cancel App Store subscriptions for you.
• If you subscribed via Google Play, cancel in the Play Store: Play Store → Account → Subscriptions. Winc cannot cancel Google Play subscriptions for you.
• Consider using the “Skip a Month” feature as an alternative to cancelling; do this at least 48 hours before your next monthly order date to avoid a shipment.

What happens when you cancel

Subscription and access

After cancellation, future autoship orders should stop and the membership will not renew.

Access to member-only pricing and features typically ends when the account is cancelled.

Committed orders and data

If an order is already in “Committed” status, it usually cannot be cancelled and will proceed to fulfillment.

Winc retains account data per its privacy policy; check your account settings if you need data removed or exported before closing.

Will I get a refund?

Membership credits and general refunds

Winc states that remaining autoship credits are non-refundable and will be forfeited on cancellation. Credits do not expire while active but are not returned once you cancel.

Exceptions and returns for goods

• If delivered goods are wrong, damaged, or missing you may be eligible for a full credit, refund, or replacement if reported within 14 days of delivery.
• Change-of-mind returns (full credit subject to restocking fee) are noted only under Winc Australia policies and may not apply in Singapore.
• Refunds for subscriptions bought through Apple or Google are governed by those platforms’ refund policies and must be requested via Apple/Google.

Winc plans and pricing

Where to check pricing

Winc pricing and plan details can change by country and over time. Always verify current prices, delivery fees, and plan options on Winc’s official website before subscribing.

Do not guess prices

This guide does not include Singapore-specific pricing. No SGD pricing was verified here, so avoid relying on third-party quotes.

Your consumer rights in Singapore

Statutory protections

Winc’s public policies do not disclose a 14-day cooling-off right for Singapore customers. Singapore consumer rights differ from other jurisdictions.

Where to seek help

• For concerns about auto-renewal, refunds, or unfair practices, check the Singapore Consumer Protection (Fair Trading) Act and consider contacting CASE for guidance.
• Keep records of correspondence, order confirmations, and screenshots when raising a formal complaint.

Customer experiences

Positive experiences

• Many customers praise responsive customer service and helpful live chat/phone support that resolves delivery or account issues promptly.
• Some reviewers report quick resolutions for shipment or order problems within a day or two.

Negative experiences

• There are reports of recurring or unexpected charges after cancellation, sometimes billed under different business names.
• Complaints include difficulty redeeming credits, credits forfeited on cancellation, and limited refunds for unused balances.

Documentation checklist

What to gather before cancelling

• Account email and login details.
• Order numbers and dates for recent shipments.
• Screenshots or transcripts of live chat, confirmation emails, and billing statements showing charges.

What to keep for disputes

• Proof of cancellation (chat transcript, cancellation confirmation, or screenshots).
• Any return authorizations or shipping receipts for returned goods.
• Records of communications with Apple or Google if the subscription was purchased through those stores.

Common mistakes

Assuming platform cancellations are synced

Many users expect cancelling on Winc’s website to stop App Store or Google Play billing. Subscriptions purchased through those stores must be cancelled directly through Apple or Google.

Waiting until the last minute

Attempting to cancel after the 48-hour window before the next autoship date can result in the order being committed and charged.

Committed orders often cannot be cancelled and may incur restocking or full-value fees if returned.

Comparative recap

Quick comparison

How to use this table

Use the table to choose the correct cancellation path based on how you paid or subscribed.

Keep the refunds column in mind: credits and platform purchases are handled differently.

After cancelling

Confirmations and follow-up

• Save any cancellation confirmation or chat transcript showing the cancellation request and date.
• Monitor your bank or card statement for any unexpected post-cancellation charges and raise disputes promptly if needed.

Further reading

For an independent review and user-reported experiences, see this review summary: Winc review and experiences.

Address

Primary corporate address (US)

1370 Trancas Street, #417, Napa, CA 94558, United States of America.

Regional enquiries

For Australian or other regional enquiries, Winc may have local corporate contacts (for example, a Mascot NSW office for Australia). Use local support channels in your account for the correct regional contact details.