Cancellation Faceit: Easy Method

What is Faceit

Overview

FACEIT is an online esports platform that provides competitive matchmaking, leagues, and tournaments for titles such as CS2 and other popular games.

The service offers free and paid tiers (Plus/Premium) to access improved matchmaking, missions, and priority features.

How it operates

Players create accounts, join matches, and may subscribe for benefits via the website or third-party stores (App Store, Google Play, Steam, PayPal, Xsolla).

Subscriptions and account actions are handled either directly in your FACEIT account (web) or by the store used to buy the subscription.

How to cancel Faceit

Cancel via the web (Faceit account)

• Log in to your FACEIT account on the website.
• Go to Subscription page → select the active subscription → click “End membership and benefits.”
• Benefits remain until the subscription expiry date; auto-renewal stops immediately.

Cancel via app stores and other platforms

• iOS (App Store) or Google Play: manage and cancel subscriptions directly in your Apple or Google account - FACEIT cannot cancel these for you.
• Other platforms (Steam, PayPal, Xsolla): cancel through the platform where the purchase was made; FACEIT cannot revoke those subscriptions for you.

What happens when you cancel

Access and benefits

When you cancel a web subscription, premium features usually remain available until the paid period ends.

Auto-renewal is disabled immediately, but the subscription stays active until expiry on most direct purchases.

Data, account and renewal

Cancelling a subscription does not delete your FACEIT account or historical match data unless you request account deletion separately.

For store-managed subscriptions, cancellation stops future payments through that store; FACEIT can’t stop store-side renewals for you.

Will I get a refund?

General global refund rules

• Initial subscriptions: Refunds may be allowed if no matches have been played and no premium features have been redeemed.
• Renewals: A refund of the last payment may be possible if zero matches were played since renewal and the refund is requested within 30 days (applies to 1, 3, 6, 12-month plans for the last payment only).

Special cases and exclusions

• Gifted subscriptions are non-refundable.
• Banned players are not eligible for refunds on active subscriptions.
• App Store and Google Play purchases are handled by Apple/Google; refunds must be requested through those stores.

EU cooling-off right

Consumers in EU countries may be eligible for a 14-day full refund if they have not logged in, redeemed, or otherwise started using the service.

Using the service (for example by logging in or redeeming features) may void that right under FACEIT’s stated policy.

Faceit plans and pricing

Plan summary

The official site shows pricing at checkout; there is no single public SGD price listing for all regions.

Below is an approximate example drawn from available data and third-party listings.

Pricing notes

Actual SGD pricing is shown at checkout and may vary by payment method and region.

The approximate S$16.50 figure is based on a USD listing and third-party reseller information; your checkout price may differ.

Your consumer rights in Singapore

General position under Singapore law

Singapore does not generally provide a statutory cooling-off period for digital subscriptions purchased online; refund rights usually depend on the merchant’s policy.

For digital content and subscriptions, outcomes are typically decided by FACEIT’s terms, the payment platform, or your card issuer's chargeback rules.

Dispute options and practical steps

• If FACEIT refuses a refund, consider contacting your payment provider or card issuer to discuss chargeback options.
• You can also attempt mediation with local consumer bodies (for example, the Consumer Association of Singapore) if informal resolution fails.

Customer experiences

Positive feedback

Some users report fast and effective support for specific issues, including rapid resolution of bans in individual cases.

Several 5-star reviews praise quick responses and helpful support staff.

Negative feedback

Many complaints focus on match quality issues such as smurfing, cheaters, and perceived imbalance even for premium users.

There are frequent reports of slow or automated customer support, inconsistent ban decisions, and low transparency around enforcement.

For user reviews and trends, see community review listings such as Trustpilot: FACEIT reviews.

Documentation checklist

Required information to request cancellation or refund

• FACEIT account email and username.
• Order ID or transaction reference from the receipt.
• Date of purchase and renewal date.

Helpful supporting items

• Payment method (App Store, Google Play, PayPal, Steam, card) and a screenshot of the receipt.
• Evidence of unused service (no matches played) if claiming refund eligibility.
• Screenshots or ban IDs if the request relates to account restrictions or bans.

Common mistakes

Assuming FACEIT can cancel all purchases

Users often try to cancel App Store or Google Play subscriptions via FACEIT; those purchases must be cancelled in the corresponding store account.

If you bought the subscription through a third-party platform (Steam, PayPal, Xsolla), cancelling on the FACEIT website will not stop that platform from renewing the subscription.

Expecting automatic refunds or immediate reversals

Many expect immediate refunds after cancelling; in most cases refunds are subject to eligibility checks and platform rules and may take time or be declined.

Another frequent error is assuming gifted subscriptions are refundable - they are not.

Comparative recap

Quick comparison

Takeaway

Always check which platform processed the payment first, then follow that platform’s cancellation and refund procedures.

Keep receipts and evidence of unused service to support any refund claim.

After cancelling

What to do immediately after cancellation

• Confirm cancellation email or subscription status in your FACEIT account or store account.
• Keep receipts and screenshots showing cancellation and next billing date (if any).

Helpful links and resources

Step-by-step third-party guides can help with the cancellation process: Postclic: Cancel Faceit.

For community feedback or recent user experiences, see reviews: Trustpilot: FACEIT.

Address

Registered office

ESL FACEIT GROUP SG PTE. LTD.

56A BOAT QUAY, Singapore 049845

Contact note

Contacting the local registered office may not change subscription handling, as billing and refunds are governed by the payment platform and FACEIT’s global terms.

For platform-specific issues, contact the payment provider or the store where the subscription was purchased. For community feedback, see the Trustpilot reviews linked above.