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Geforce Now

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
How to Cancel Geforce Now | Postclic
Geforce Now
6001 Beach Road, #15‑01 Golden Mile Tower
199589 Singapore Singapore
info@nvidia.com
Cancellation of Geforce Now contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Geforce Now service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Geforce Now
6001 Beach Road, #15‑01 Golden Mile Tower
199589 Singapore , Singapore
info@nvidia.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Geforce Now. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Geforce Now: Easy Method

What is Geforce Now

Service summary

GeForce NOW is NVIDIA’s cloud gaming service that streams PC games to a variety of devices so you can play without a high‑end local GPU.

The service offers several access options including free tiers, subscriptions, and short‑term passes sold via local partners in Singapore.

How it reaches Singapore users

In Singapore, GeForce NOW is available through NVIDIA’s direct service and local partners such as StarHub and voucher sellers like Codashop.

Local pricing and partner bundles may differ from NVIDIA’s global offers.

How to cancel Geforce Now

Cancel via Google Play (Android)

  • Open the Google Play Store app on your Android device.
  • Menu → Subscriptions → select GeForce NOW → Cancel subscription.
  • Access remains until the end of the billing period after you cancel.
  • Reference: cancellation steps summarized by Postclic: Postclic guide.

Cancel via Apple App Store (iOS) and NVIDIA web

  • iOS: Open Settings or App Store → Subscriptions → find GeForce NOW → Cancel via App Store interface.
  • Web (NVIDIA): Sign in to your NVIDIA account portal or membership management page, then cancel the membership to stop auto‑renewal.
  • Access generally continues until the end of the current billing cycle when cancelled.

Other partner routes (StarHub / Codashop)

  • If you subscribed through StarHub/GameHub+, cancel via your StarHub account or contact StarHub support for subscription management.
  • Codashop vouchers and passes are one‑time codes; they do not auto‑renew and do not require cancellation.

What happens when you cancel

Access and renewal

When you cancel, automatic renewal is stopped; you typically retain access until the end of the paid billing period.

For one‑time passes (Codashop), the code is consumed during use and does not renew.

Account and data

Your NVIDIA account, game library links, and saved settings remain tied to your account but cloud session data or priority status may be lost after subscription lapses.

If you later re‑subscribe, previous entitlements may be restored depending on the plan and partner rules.

Will I get a refund?

NVIDIA general refund policy

NVIDIA’s membership terms state that payments are generally non‑refundable and that there are no refunds or credits for partially used periods.

Official policy reference: NVIDIA Membership Terms.

Platform and partner exceptions

  • Purchases managed through Google Play or Apple App Store are subject to those stores’ refund rules; request refunds through the respective store if eligible.
  • Partner issues (StarHub, CloudGG) have produced disputes; refunds and handling may vary by partner contract and local support processes.

Practical steps if you want a refund

  • Check whether your purchase was charged via NVIDIA, Google Play, Apple, or a partner (StarHub / Codashop).
  • For store purchases, request a refund through Google Play or Apple support.
  • If charged by NVIDIA and you believe you’re entitled to a refund under Singapore consumer law, prepare documentation and contact NVIDIA support or the partner that sold the subscription.

Geforce Now plans and pricing

Local Singapore pricing table

Plan Price Period Features
StarHub - StarHub Customer Monthly S$11.99 Monthly Full GeForce Now via GameHub+; available at discounted rate for StarHub broadband/subscribers
StarHub - Non‑StarHub Customer Monthly S$19.99 Monthly Full GeForce Now via GameHub+ for non‑StarHub customers
StarHub - StarHub Customer Annual S$119.90 Annual Full GeForce Now via GameHub+ (annual billing)
StarHub - Non‑StarHub Customer Annual S$199.90 Annual Full GeForce Now via GameHub+ for non‑StarHub customers (annual billing)
3‑Hour Pass (Codashop) S$3.99 One‑time pass (3 hours) Short‑duration voucher via Codashop GiftCode for GeForce Now powered by StarHub
6‑Hour Pass (Codashop) S$4.99 One‑time pass (6 hours) Short‑duration voucher via Codashop
12‑Hour Pass (Codashop) S$5.99 One‑time pass (12 hours) Short‑duration voucher via Codashop
1‑Month Priority Lite (Codashop) S$10.99 Monthly Codashop voucher, Priority Lite tier
1‑Month Priority (Codashop) S$15.99 Monthly Codashop voucher, Priority tier
1‑Month Priority Pro (Codashop) S$20.99 Monthly Codashop voucher, Priority Pro tier

Notes on pricing

StarHub/GameHub+ monthly prices listed above are current for StarHub customers and non‑StarHub customers as observed in local offers.

Codashop sells flexible short‑term passes and monthly vouchers denominated in SGD; these do not auto‑renew unless explicitly stated.

Your consumer rights in Singapore

General entitlement

Under Singapore consumer protection principles, digital services not yet rendered or unused may entitle consumers to refunds in certain circumstances.

There is no automatic statutory cooling‑off for all digital content, but consumer protection can apply depending on the facts.

Practical guidance for disputes

  • Check whether the purchase was via Apple/Google/StarHub/NVIDIA; the merchant who charged you is the first point of contact for refunds.
  • Gather transaction receipts, screenshots, and timestamps showing non‑delivery or poor service to support your claim.

Terms vs local law

NVIDIA’s membership terms state no refunds; however, enforcing that clause against local consumer protection rights can vary and may require escalation.

If you believe a partner has misrepresented the service, contact the partner first and escalate to relevant consumer authorities or dispute resolution channels if needed.

Customer experiences

Positive feedback

  • Some users report good value and lower queue times compared with pricier alternatives, and competitive pricing versus services like Shadow.
  • These positive comments focus on pricing and occasional solid performance during off‑peak hours.

Negative feedback

  • Complaints include poor customer support, difficulties obtaining refunds, and being charged after cancellation.
  • Singapore users sometimes report performance issues such as weak assigned rigs (e.g., GTX 1060), queueing, crashes, and unstable gameplay, particularly at peak times.

Where the reports come from

Customer reports and reviews appear on public review platforms and community forums; consider both positive and negative reports when deciding.

For local launch reporting and partner details, see local coverage such as HardwareZone and voucher info from Codashop.

Documentation checklist

What to collect before contacting support

  • Order/transaction ID and receipt showing the charge.
  • Account email used for the GeForce NOW subscription or the partner account details (StarHub, Codashop, Apple ID, Google account).
  • Screenshots or logs showing service issues, queue times, or error messages.

Supporting documents for refunds or disputes

  • Evidence of cancellation attempts (screenshots of cancelled subscription screens, emails).
  • Correspondence with the merchant or partner support and timestamps.
  • Terms or promotional offer copy if you believe you were misled by marketing.

Common mistakes

Assuming cancellation equals refund

Many users assume cancelling auto‑triggers a refund; in most cases cancellation only stops renewal and does not refund past charges.

If you need a refund you must request it through the merchant who processed the payment (Google, Apple, StarHub, Codashop, or NVIDIA).

Not checking which party charged you

Users sometimes contact NVIDIA when the charge was made by a partner (StarHub) or by the app stores. That delays resolution.

Always verify the billing source on your bank statement or app store receipt before lodging a complaint.

Comparative recap

At‑a‑glance comparison

Option Cancellation route Refund likelihood Period
NVIDIA (web) Cancel via your NVIDIA account portal or membership page Low (NVIDIA states payments are non‑refundable) Subscription
Google Play (Android) Cancel via Google Play Store → Subscriptions Medium (request refund via Google Play policies) Subscription
Apple App Store (iOS) Cancel via App Store → Subscriptions Medium (request refund via Apple refund process) Subscription
StarHub / GameHub+ Cancel via StarHub account or contact StarHub support Varies (subject to StarHub’s refund policies) Subscription / Partner bundle
Codashop passes No cancellation needed; passes do not auto‑renew Low (one‑time vouchers are typically non‑refundable) One‑time pass / Monthly voucher

Key takeaway

Cancellation mechanics and refund chances depend heavily on where you purchased the subscription; store purchases have their own refund channels.

Prepare documentation and contact the billing merchant first for the fastest resolution.

After cancelling

What to do immediately after cancel

  • Save confirmation screenshots showing the cancellation and the date access ends.
  • Monitor your next bank or card statement to ensure no further charges occur.

Helpful links and support

Address

NVIDIA / local office (registered address)

6001 Beach Road, #15‑01 Golden Mile Tower, Singapore 199589

Notes about contacting offices

Consumer issues are typically handled online by support channels; visit the official links above for account and billing support.

If you plan to escalate a formal dispute, include the address above in your correspondence where appropriate.

FAQ

To cancel your Geforce Now subscription via the NVIDIA web portal, sign in to your NVIDIA account, navigate to the membership management page, and follow the prompts to cancel your subscription. Remember to keep proof of your cancellation.

To cancel your Geforce Now subscription through Google Play, open the Google Play Store app, go to Menu → Subscriptions, select Geforce Now, and then choose the option to cancel. Ensure you keep a record of your cancellation.

When you cancel your Geforce Now subscription, automatic renewal stops, but you will retain access until the end of your current billing period. Make sure to keep proof of your cancellation.

NVIDIA's general refund policy states that payments are non-refundable, and there are no refunds for partially used periods. If you believe you are entitled to a refund, contact NVIDIA support or check your purchase method for specific refund policies.

If you purchased your Geforce Now subscription through StarHub, you need to cancel it via your StarHub account or by contacting StarHub support. Keep a record of your cancellation for future reference.