Cancellation Lunar: Easy Method

What is Lunar

Overview

Lunar is a mobile app offering moon phase information and widgets, with optional paid upgrades (Pro Version and one-time Pro widgets) listed in the Singapore App Store.

Product notes

Subscriptions are managed either through the app’s account settings (web/Stripe) or via the Apple App Store / Google Play subscriptions system.

How to cancel Lunar

Cancel via Web or Stripe (direct)

• Open the Lunar app and go to your account or subscription settings.
• Choose the subscription you want to cancel and follow the cancel option.
• Alternatively, contact Lunar support from the app to request cancellation.
• Note: cancellation remains active until the end of the current paid period; there are no prorated refunds.

Cancel via Apple App Store or Google Play

• Open the App Store (iOS) or Google Play Store (Android) on the device signed into the subscription.
• Go to your subscriptions in the store account settings and locate Lunar (Pro Version).
• Select Cancel Subscription in the store’s subscription management screen.
• Cancellation takes effect at the end of the current period; the store handles renewals and charges.

What happens when you cancel

Access after cancellation

After you cancel, your paid benefits remain available until the end of the current paid period.

When the period ends, access to Pro features will stop unless you re-subscribe.

Data and account status

Canceling a subscription does not necessarily delete your account or app data; you may still be able to sign in with a free account.

If you need data deletion, contact Lunar support and request specific account removal steps.

Will I get a refund?

General refund policy

All sales are final: Lunar’s stated policy is no refunds or credits for unused services or unused time, except where required by law or explicitly noted by the company.

Plan purchases and subscriptions are generally non‑refundable.

Exceptions and technical issues

• Web/Stripe purchases: no prorated refunds for unused subscription time, except for certain technical issues where missing benefits may be delivered or credited.
• Where required by local law or specific company concessions, a refund or credit may be issued.

Lunar plans and pricing

Available paid options

Prices below are the Singapore App Store listings as of early 2026 for the Lunar - Moon Phase & Widgets app.

Only the Pro Version subscriptions and the one-time Widget Pro purchase are shown.

Your consumer rights in Singapore

Right of withdrawal and plan changes

Lunar’s policy notes a 14-day right of withdrawal for plan purchases (Standard, Plus, Unlimited) when changing plans, but this applies only under specified conditions.

To exercise this right users must cancel via the app chat; using plan benefits may void the withdrawal right.

Disputes, chargebacks and processing time

If you have an unauthorized charge or did not receive purchased benefits, contact Lunar first to attempt resolution.

If unresolved, you can raise a dispute with your payment provider or the app store; processing of disputes can take about 1 to 1.5 months.

Customer experiences

Positive feedback

Users report an easy-to-use interface and a good spending or feature overview in the app experience.

Some reviews highlight modern design and user-friendliness (high ratings reported on review platforms).

Negative feedback

Common complaints include slow or poor customer service, with long response times and unhelpful replies.

Other issues reported are blocked cards/accounts without clear explanation and transfer problems (delays, missing funds, unexpected fees).

Documentation checklist

What to prepare before contacting support

• App account email or username and device information (iOS/Android).
• Subscription receipt or invoice (from App Store, Google Play, or payment confirmation).
• Dates of purchase, screenshots of subscription page, and any error messages.
• Copies of communication with support and dates/times of attempted cancellations.

Helpful items for disputes

• Bank statement line showing the charge (useful for chargebacks).
• Clear timeline of events and steps you took to fix the issue with Lunar.

Common mistakes

Cancelling in the wrong place

Users often try to cancel in the app when the subscription was billed through the App Store or Google Play; use the store’s subscription settings for those purchases.

Expecting prorated refunds or immediate reversals

Expecting a prorated refund after canceling is a common mistake - Lunar’s policy is no prorated refunds; access continues until period end but charges remain non‑refundable.

Comparative recap

Quick comparison of cancellation routes

The table below summarizes where to cancel, refund expectations, and access after cancellation for the main purchase routes.

After cancelling

Next steps

Keep confirmation of your cancellation and the subscription end date for your records.

If charges continue after the period ends, contact the app store or your payment provider to file a dispute.

Helpful links

• Lunar - Moon Phase & Widgets (Singapore App Store)

Address

Postal address for formal complaints

For formal written complaints or cancellation requests by post, use the company address provided by Lunar.

Contact details

Lunar, att: Klageansvarlig, Hack Kampmanns Plads 10, 8000 Aarhus C, Denmark