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I hereby notify you of my decision to terminate the contract relating to the Roblox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Roblox: Easy Method
What is Roblox
Platform overview
Roblox is an online platform for creating, publishing and playing user-made games and experiences. It combines social features, virtual economies, and developer tools used by a global community.
Key features
Users can purchase Robux, subscribe to Premium, buy in-game items, and interact with other players across thousands of experiences. Creators can monetise content through subscriptions, Paid Access experiences and item sales.
How to cancel Roblox
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad, tap your name, then Subscriptions to find and cancel the Roblox Premium subscription.
- Alternatively, manage subscriptions through your Apple ID on a computer; Roblox cannot cancel Apple-billed subscriptions for you.
Cancel via Google Play (Android)
- Open the Google Play Store, tap your profile, go to Payments & subscriptions → Subscriptions, locate Roblox Premium and choose Cancel subscription.
- You can also open the Roblox app, go to Settings → Subscriptions → Cancel Renewal to be redirected to Google Play.
Cancel via Web/Desktop (Roblox.com)
- Sign in at Roblox.com, go to Settings (the gear) → Subscriptions tab, select the active subscription (e.g., Premium) and click "Cancel Renewal".
- Benefits remain active until the end of the current paid period after cancellation.
What happens when you cancel
Access and benefits
When you cancel a subscription you will typically keep Premium benefits until the paid period ends. There is no immediate loss of access for the remainder of that billing cycle.
Renewal and billing
Cancellation stops future recurring charges. For subscriptions billed by Apple, Google or other third parties, those platforms control billing and renewals, not Roblox directly.
Data and account status
Canceling Premium does not delete your Roblox account or purchased items. Account data and purchased inventory (items, Robux balances) remain unless you request account deletion through Roblox support.
Will I get a refund?
General refund policy
Robux purchases are non-refundable except where required by law. Subscriptions and Premium membership purchases are generally non-refundable under Roblox’s stated policies.
Exceptions and third-party billing
- If you bought Premium through Apple, Google, Xbox, Amazon or another platform, refunds must be requested from that platform; Roblox cannot process those refunds.
- If a creator deletes a Paid Access/experience, Roblox may refund the most recent payment; refunds of this kind can take about 5 - 7 days to appear.
- Under applicable law users may have a 14-day right of withdrawal for digital contracts; reimbursement rules depend on whether the service began with explicit consent.
Roblox plans and pricing
Overview of common plans
Roblox Premium plans provide a monthly Robux stipend and platform perks. Official SGD prices are not published, below are estimated conversions from USD.
Pricing table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Premium 450 | ≈ S$6.80 | Monthly (monthly) | 450 Robux/month, 10% bonus on Robux purchases, trading, marketplace access |
| Premium 1000 | ≈ S$13.60 | Monthly (monthly) | 1,000 Robux/month, plus all Premium perks |
| Premium 2200 | ≈ S$27.20 | Monthly (monthly) | 2,200 Robux/month, plus all Premium perks |
Your consumer rights in Singapore
Statutory rights vs terms
Roblox’s Terms state that they do not limit statutory consumer rights. This means legal protections provided by national law remain available despite contract terms.
Right of withdrawal and refunds
Roblox documentation notes a 14-day right of withdrawal for certain digital contracts under applicable law; this enables a full reimbursement if conditions are met and performance has not begun with explicit consent.
Local action and advice
If you believe statutory rights in Singapore have been breached, consider collecting purchase evidence and contacting the retailer/platform first. You may escalate to local consumer authorities if necessary.
Customer experiences
Common negative reports
- Users report age verification updates breaking chat and social features, restricting communication for some accounts.
- Many users describe Roblox Support as slow, automated, or unresponsive for account and billing problems.
- Frequent complaints include difficulty cancelling subscriptions: missing cancel buttons, redirects, or subscriptions not shown in Google Play.
Account security and recovery
There are reports of account recovery difficulties and unauthorized access incidents where users report delayed or inadequate support responses. Keep records of all communication when seeking resolution.
Documentation checklist
What to prepare before contacting support
- Roblox username and email associated with the account.
- Order receipts or transaction IDs from Apple, Google Play, credit card or platform used.
- Dates of purchase, screenshots of subscription page or billing history, and the device used.
- Any error messages, screenshots showing missing cancel options, or correspondence with support.
Why documentation helps
Clear documentation speeds up verification and helps you demonstrate billing origin (Roblox vs Apple/Google). It also supports refund or dispute requests with payment providers.
Common mistakes
Canceling in the wrong place
A frequent mistake is trying to cancel an Apple- or Google-billed subscription from Roblox.com; those must be cancelled via the billing platform (Apple or Google) where the subscription was purchased.
Missing proof and timing issues
Not saving receipts, order IDs or screenshots delays support. Also, assuming cancellation triggers an immediate refund is incorrect; cancellation stops renewal but typically does not refund the current period.
Assuming Roblox can process third-party refunds
Users sometimes expect Roblox to refund Apple/Google charges. For platform-billed purchases, refund requests must go through the billing platform.
Comparative recap
Quick comparison of cancellation methods
| Method | Where to cancel | Who processes billing/cancellations | Refund route |
|---|---|---|---|
| Web/Desktop | Roblox.com → Settings → Subscriptions | Roblox handles renewal on web-billed subscriptions | Request via Roblox; refunds are limited and follow Roblox policy |
| iOS / App Store | Apple Settings or Apple ID on a computer | Apple (App Store) controls billing and subscription state | Request refund through Apple; Roblox cannot cancel Apple-billed subs |
| Android / Google Play | Google Play Store → Subscriptions or Roblox app → Subscriptions | Google Play controls billing and subscription state | Request refund through Google Play; Roblox cannot cancel Google-billed subs |
After cancelling
Check your subscription status
Verify cancellation by revisiting the subscription page on the platform used (Roblox settings, Apple Subscriptions, or Google Play). Keep screenshots of the cancelled status and confirmation messages.
Top-up and alternatives in Singapore
If you want to repurchase Robux or Premium later, local top-up and gift card options exist. For Singapore-specific top-up options you can review local providers:
Address
Registered Singapore address
ROBLOX SINGAPORE PTE. LTD.
77 ROBINSON ROAD, #13‑00, ROBINSON 77, Singapore 068896
Notes
For billing disputes, start with the platform that charged you (Apple, Google, credit card issuer, or Roblox web billing). Keep records and allow platform-specific processing times when requesting refunds or chargebacks.