Cancellation Loot Crate: Easy Method

What is Loot Crate

Service overview

Loot Crate is a subscription service that sends curated boxes of gaming and pop-culture collectibles, apparel, and exclusive items on a regular schedule.

Boxes are themed around franchises and fandoms and are delivered to subscribers based on their selected plan and billing cycle.

Subscription nature

Loot Crate operates on recurring payments requiring active subscription management by the user.

The company publishes its terms of service and returns/refund policies online; subscribers are expected to cancel through the methods the company supports.

How to cancel Loot Crate

Cancel via website (recommended)

• Log in at https://lootcrate.com/ and go to My Subscriptions.
• Choose the subscription you want to stop and select Cancel Subscription.
• Cancel at least 48 hours before the next renewal to avoid the upcoming charge.

Cancel by email or other methods

• Send a cancellation request to [email protected]. Include the account email and subscription or order ID.
• If you prefer postal mail, you may send a registered cancellation notice to Loot Crate’s known headquarters address (see Address section below).
• For subscriptions purchased via App Store or Google Play, cancel directly in your App Store/Google Play subscription settings - Loot Crate cannot cancel those on your behalf.

What happens when you cancel

Access and delivery

After cancellation, your subscription typically remains active until the end of the paid term.

You will continue to receive boxes already paid for; future scheduled shipments stop after the current billing period ends.

Billing and data

To avoid being charged for the next period you must cancel at least 48 hours before renewal.

Loot Crate retains account and order data per its terms; review the Terms of Service for details at Loot Crate Terms of Service.

Will I get a refund?

Standard subscription refunds

Loot Crate generally does not issue refunds for canceled subscriptions or provide prorated refunds for mid-term cancellations.

Cancellation prevents future billing but typically does not result in reimbursement for the current paid period.

Product returns and exceptions

• Refunds for returned physical products are usually limited to the product price only and exclude shipping and handling costs.
• Loot Crate’s published terms do not guarantee a statutory 14‑day cooling‑off right for subscriptions; check the company policy and contact support if you believe you have an exception.

Loot Crate plans and pricing

Rates (SGD estimates)

Below are approximate Singapore-dollar converted estimates reported by a media source. Exact checkout pricing may differ due to exchange rates, shipping, and taxes.

Plan table

Your consumer rights in Singapore

Cooling-off and remote transactions

Singapore provides a 14‑day cooling‑off period for certain unsolicited or direct sales (e.g., door‑to‑door, telemarketing), but this does not automatically apply to subscription services.

Subscription cancellation and refund rights depend on the merchant’s terms and the nature of the sale.

Practical steps and escalation

• Keep records of orders, confirmations, cancellations, and communications with Loot Crate.
• If you cannot resolve a billing or non-delivery dispute, consider contacting your card issuer, payment platform, or using Singapore small claims procedures.
• Review Loot Crate’s terms and returns pages: Terms of Service and Returns & Refunds.

Customer experiences

Positive feedback

Some early and current reviewers praise appealing themes and exclusive collectibles that match fan interests.

Collectors sometimes value specific exclusive items and limited‑edition drops.

Negative feedback and patterns

• Public review platforms show many complaints about delayed or missing shipments and customer service responsiveness (see Trustpilot and Sitejabber).
• Common user complaints include perceived poor item quality, multiple charges without delivery, and difficulties obtaining refunds.

See example review pages: Trustpilot and Sitejabber.

Documentation checklist

Essential items to gather

• Account email and username used for Loot Crate.
• Subscription or order ID(s) from your account or confirmation emails.
• Payment receipts, bank/statement entries showing recurring charges.

Supporting communications

• Screenshots of your subscriptions page or cancellation confirmation.
• Copies of emails sent to [email protected] and any responses received.
• Tracking numbers and delivery evidence if disputing non‑delivery.

Common mistakes

Missing the cancellation window

A frequent error is cancelling within 48 hours of renewal and still being charged for the next cycle.

Always cancel at least 48 hours before the scheduled renewal to avoid the upcoming payment.

Wrong cancellation method or missing confirmation

Canceling in App Store/Google Play requires action in that store; cancelling on lootcrate.com will not stop store‑handled subscriptions.

Not saving cancellation confirmation or failing to log communications often makes disputes harder to resolve.

Comparative recap

Quick method comparison

After cancelling

Immediate follow-up

• Save any cancellation confirmation or email from Loot Crate as proof.
• Monitor your payment method for any unexpected charges after cancellation.

If problems persist

• Contact Loot Crate support again and reference prior messages and documentation.
• If unresolved, dispute charges with your card issuer or payment provider and consider small claims if necessary.
• Reference Loot Crate policies: Terms of Service and Returns & Refunds.

Address

Headquarters mailing address

Loot Crate (registered/known mailing address):

3401 Pasadena Ave., Los Angeles, CA 90031-1929, USA

Support contact

For cancellations or account issues, email: [email protected].

For company policies see: https://lootcrate.com/pages/terms-of-service.