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Cancellation service #1 in Singapore
Rooster Teeth is a US-based entertainment company producing animated series, live-action content, podcasts and gaming-related videos. It offers both free content and a premium subscription (FIRST) for ad-free or early access material.
The service includes web streaming, mobile apps and subscription perks tied to account access. Subscriptions and purchases are managed through Rooster Teeth’s website or the app stores used to buy them.
After cancelling, you normally retain access to FIRST benefits until the end of the paid billing period. The subscription will not renew after the expiry date.
Your account and watch history generally remain available unless you request deletion. Cancellation typically stops recurring billing but does not automatically delete account data.
Rooster Teeth’s general policy does not guarantee refunds for digital subscriptions; their Terms of Service state “No Refunds” unless required by law or specific exceptions apply.
Regional consumer laws may override this in some jurisdictions; check local rules for digital services.
Rooster Teeth pricing and plan availability vary by region and platform. Official prices should be checked in the App Store, Google Play Store or the Rooster Teeth website for your region.
Prices may display in USD on some sites; for Singapore residents confirm Singapore region pricing in the App Store or Google Play. Do not rely on third‑party estimates for exact amounts.
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) generally does not require refunds for digital services unless the service is defective, not as described, or billing is erroneous.
There is no statutory cooling‑off period for digital subscriptions in Singapore; rights to refunds are limited to misrepresentation or clear technical failure.
Some customers praise Rooster Teeth’s customer service for resolving shipping and delivery issues quickly and respectfully. Positive reviews mention helpful and understanding support staff in specific cases.
Examples of positive feedback are available in public review threads and Trustpilot entries.
Many users report app problems: crashes, playback issues, missing resume positions, download failures and casting problems across Android and web platforms.
Review sites and app feedback platforms document repeated reports of bugs and inconsistent behaviour in the Rooster Teeth app experience.
A frequent mistake is uninstalling the mobile app instead of cancelling the subscription in Google Play or the App Store. Uninstalling does not stop recurring billing.
Another error is attempting to cancel a subscription bought via a store from the Rooster Teeth website instead of the original billing platform.
Customers sometimes assume cancellation triggers an automatic refund; in most cases it does not. Refunds are typically only issued for billing errors or where law requires it.
Always confirm refund eligibility before cancelling if a refund is your primary goal.
| Channel | How to cancel | Refund (typical) | Access after cancel | Period |
|---|---|---|---|---|
| Web (RoosterTeeth.com) | Settings → Billing → Change plan → Cancel plan → Confirm | No refunds generally; exceptions if required by law | Access continues until subscription expiry | monthly / 6‑months / annual |
| Google Play | Cancel from Google Play Store → Subscriptions (do not just uninstall) | Refunds processed by Google Play policies; company refunds rare | Access typically until end of paid period | monthly / annual |
| App Store (iOS) | iOS Settings or App Store → Avatar → Subscriptions → Cancel | Refunds handled by Apple/App Store processes | Access remains until billing period ends | monthly / annual |
| Merchandise / Donations | Store return/FAQ procedures; donations non‑refundable | Merch refunds limited; donations/tips non‑refundable | Merch returns handled case‑by‑case; donations final | One‑time purchase |
The table shows typical outcomes; always verify the channel you used to subscribe and check the platform’s current policies for refunds and cancellations.
For platform‑specific guidance, consult the App Store or Google Play in your Singapore region.
Rooster Teeth Headquarters: 1901 E 51st St, Austin, TX 78723, United States.
Alternate/secondary listing: 636 Ralph Ablanedo Dr, Austin, TX 78748 (may represent a branch or forwarding address).
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Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.