Cancellation Teleport: Easy Method

What is Teleport

Service overview

Teleport refers to different services under the “Teleport” name: a courier/delivery service (Teleport Asia) and subscription-based remote access software (Teleport via varjo.com), plus an unrelated VPN app listed on the Singapore App Store.

Each service has distinct terms for bookings, cancellations and payments; this guide focuses on Singapore users and the verified policies for each service.

Main distinctions

Teleport Asia (courier) processes bookings as confirmed and pre-authorised; driver assignment affects cancellation rights.

Teleport (subscription via varjo.com) is cancelled through an online account page and remains active until the paid period ends; in-app VPN purchases follow App Store billing rules.

How to cancel Teleport

Cancel a Teleport (Varjo) subscription via web

• Go to teleport.varjo.com and log in to your account.
• Navigate: Profile → Manage Subscription → Cancel.
• Cancellation stops auto-renewal; the subscription remains active until the renewal date.

Cancel a Teleport Asia (courier) booking

• Bookings are treated as confirmed and pre-authorised; if a driver has already been assigned, cancellation is not allowed and fees are non-refundable.
• If a driver waits for more than 10 minutes they may cancel the job; in that case the customer is not refunded per the service terms.
• For full details see the Teleport Asia terms: Teleport Asia terms and conditions.

What happens when you cancel

Access and service continuation

Subscription cancellations (Varjo) stop future billing but keep service active until the end of the paid period.

For in-app purchases (VPN), App Store billing rules apply; canceling a subscription on the provider portal does not necessarily stop App Store renewals.

Data, accounts and records

Your account and usage data typically remain until you delete the account per the provider’s data policy; cancellation alone usually does not delete data.

Keep confirmation emails and booking references for any dispute or proof of cancellation/expiry.

Will I get a refund?

General refund policy

• Teleport (Varjo) subscriptions: no refunds once payment is complete; the subscription remains active until the period end.
• Teleport Asia (courier): pre-authorised fees are non-refundable once a driver is assigned. If the driver cancels after waiting 10+ minutes, the customer is not refunded.

Possible exceptions and actions

• If you believe charges are unfair or terms were not properly disclosed, you may escalate via consumer protection channels in Singapore (see next section).
• Document timestamps, booking IDs and communications to support any refund or dispute claim.

Teleport plans and pricing

Pricing table

Notes on pricing

These prices are taken from the Singapore App Store listing for the Teleport VPN app and reflect in-app purchase options.

No other SGD-denominated pricing for other Teleport services was verified in the provided sources.

Your consumer rights in Singapore

Relevant law and protections

The Consumer Protection (Fair Trading) Act (CPFTA) provides protections against unfair contract terms and unfair practices in Singapore.

A merchant policy that is opaque or excessively onerous could be challenged under CPFTA if it is judged unfair in a specific case.

How to escalate a dispute

• Collect booking IDs, timestamps, screenshots and receipts before escalating.
• Contact the merchant first (use the Teleport Asia terms or Varjo account pages for official contact routes).
• If unresolved, consider contacting CASE (Consumers Association of Singapore) for mediation or guidance under CPFTA.

Customer experiences

Positive or neutral notes

No localized user review data from TrustPilot or ProductReview Singapore was found for Teleport Asia in the verified sources.

App Store listings exist for unrelated Teleport VPN apps; those reflect standard app-store feedback channels separate from courier/subscription services.

Negative or cautionary notes

No direct consumer-submitted complaints were present in the verified sources, but company profiles and terms indicate potential customer concerns around cancellation and refunds.

Unclear or strict no-refund rules after driver assignment can cause disputes; keep evidence if you believe a charge is improper.

Documentation checklist

Before you cancel

• Save booking confirmation, driver assignment time and pre-authorisation receipts.
• Note any messages or ETA updates from the driver or service.

If you need to dispute

• Keep screenshots of terms, payment receipts and cancellation attempts.
• Record dates/times of actions and any customer service responses.

Common mistakes

Assuming immediate termination

Many users expect cancellation to end service immediately; for subscriptions canceled via teleport.varjo.com the subscription remains active until the paid period ends.

For courier bookings, attempting to cancel after driver assignment may be blocked and charges retained; check assignment status before canceling.

Not preserving evidence

Users often discard confirmation emails or screenshots; without these you weaken any refund or dispute request.

Always capture booking IDs, timestamps and payment authorisation details before and after cancellation attempts.

Comparative recap

At-a-glance comparison

Which to watch closely

For courier bookings, timing and driver assignment are crucial to your cancellation rights.

For subscriptions, remember that canceling prevents renewal but usually does not trigger a refund.

After cancelling

Follow-up actions

• Save any cancellation confirmation emails or on-screen messages as proof of cancellation.
• If you expect billing errors, contact your bank or card issuer with the saved documentation.

Useful official links

• Teleport Asia terms and conditions: https://www.teleport.asia/en/my/terms-and-conditions
• Teleport (Varjo) account & subscription help: https://teleport.varjo.com/help/en_US/account-subscription
• Teleport VPN (App Store listing): https://apps.apple.com/sg/app/teleport-vpn-super-unlimited/id1568048467

Address

Registered office

TELEPORT (SGP) PTE. LTD.

67 UBI ROAD 1 #07-13 OXLEY BIZHUB SINGAPORE 408730

Notes

This address is the registered location shown in company records for teleport.com.sg and is provided here for reference only.

For service-specific contact details, use the links in the "After cancelling" section to reach official help pages.