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Cancel K HEALTH
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the K Health service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation K Health: Easy Method
What is K Health
Overview
K Health is a subscription-based telehealth service that connects users with licensed clinicians via text-based visits and provides personalised medical information.
The service operates primarily from the United States and offers 24/7 access to medical advice, prescriptions, and care guidance through its app and web platform.
Core features
Features typically include symptom checking, chat visits with doctors, and access to medical records or visit notes within the app.
Subscriptions renew automatically unless cancelled according to the purchase channel (App Store, Google Play, or directly via K Health).
How to cancel K Health
Cancel via App Store (iOS)
- Open Settings on your iPhone and tap your name, then Subscriptions; find K Health and tap Cancel Subscription.
- Alternatively, manage subscriptions via your Apple ID on the Apple ID website if you prefer a desktop flow.
- Cancellation stops future renewals; you retain access until the end of the current paid period.
Cancel via Google Play (Android)
- Open the Google Play app and go to Payments & subscriptions → Subscriptions, select K Health, then tap Cancel subscription.
- The subscription remains active through the end of the current billing cycle after cancellation.
Cancel via Web / Direct (K Health)
- If you purchased directly on K Health, contact support by emailing [email protected] at least 48 hours before your renewal date.
- Cancellations made via K Health support take effect at the end of the current billing period.
What happens when you cancel
Access after cancellation
Cancelling stops automatic renewals but does not immediately remove access to paid features.
You can usually use the service until the end of the paid period you already paid for.
Renewals and billing
No further charges are incurred after a successful cancellation unless you re-subscribe.
If you are charged after cancelling, keep records and contact the purchase channel (Apple/Google) or K Health support.
Data and account information
Account information and visit records typically remain in your account subject to K Health’s data and privacy terms.
Check K Health’s Terms of Service for details on data retention and account closure procedures.
Will I get a refund?
Standard refund policy
Payments are generally non-refundable; partially used membership time is not refunded according to K Health’s Terms of Service.
All purchases are final unless local law requires otherwise or K Health elects an exception.
Exceptions and rare cases
- In limited situations - such as disconnection during a visit - K Health may offer a replacement visit or a refund at its discretion.
- If you believe you qualify for an exception, contact K Health support and provide documentation of the problem.
K Health plans and pricing
Where to check official pricing
Do not rely on third-party sources for current prices. Always check the official K Health app or website for plan details and pricing.
For the Terms of Service and official policy references, see K Health’s Terms of Service.
Local pricing note for Singapore
No definitive Singapore Dollar (SGD) pricing was found in public sources as of the latest verification; published figures are typically shown in USD.
Verify local currency pricing in your App Store, Google Play listing, or during checkout on K Health’s site before subscribing.
Your consumer rights in Singapore
Rights to clear terms and cancellation
Under Singapore consumer protection expectations, digital subscription services must disclose cancellation and refund terms clearly.
Consumers have the right to be informed of non-refundable terms and to cancel before renewal.
Actions if charged after cancellation
Keep evidence of cancellation and receipts. If wrongly charged after cancelling, you can seek refunds through Apple/Google payment systems or raise a complaint.
You may also contact local consumer protection bodies (for example, CASE) if the issue is unresolved.
Customer experiences
Positive feedback
Users often praise the convenience and speed of getting medical advice and prescriptions from home.
Positive reviews highlight helpful staff, detailed doctors, and a user-friendly experience in some 5-star reviews on Trustpilot.
Negative feedback
Common complaints include long waits to connect with a doctor, impersonal responses, and aborted visits without resolution.
Users also report being charged without receiving help and difficulties cancelling subscriptions or obtaining refunds.
Documentation checklist
Required records to keep
- Subscription receipt or purchase confirmation (App Store, Google Play, or K Health email).
- Cancellation confirmation or screenshot showing subscription status changed to cancelled.
- Dates of attempted cancellations and any support correspondence.
Helpful supporting items
- Screenshots of billing statements showing the charge you dispute.
- Visit IDs, chat transcripts, or evidence of a disconnected visit if requesting an exception.
- Any automated emails from Apple/Google confirming cancellation or refunds.
Common mistakes
Cancelling in the wrong place
One frequent error is cancelling directly in the app when the subscription was purchased through Apple or Google.
If you bought via the App Store or Google Play, you must cancel through that store’s subscription settings rather than the K Health app.
Missing the timing window
Another common mistake is requesting cancellation too close to the renewal date; direct cancellations to K Health should be emailed at least 48 hours before renewal.
Failing to allow sufficient lead time can result in an unexpected renewal charge that may be non-refundable.
Comparative recap
Quick comparison
The table below summarises cancellation routes, refund likelihood, and billing period labels commonly used for K Health subscriptions.
Notes on the table
The refund column reflects K Health’s general policy of non-refundability with rare exceptions for disruptions.
For authoritative policy language, consult K Health’s Terms of Service linked below.
| Channel | How to cancel | Refund | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID → Subscriptions (Settings on iPhone or Apple ID website). | Generally no refunds; access until period end. Apple refund requests go through Apple. | monthly / annual |
| Google Play (Android) | Cancel in Google Play → Payments & subscriptions → Subscriptions → Cancel. | Generally no refunds; active until billing cycle end. Google refund requests go through Google. | monthly / annual |
| Web / Direct (K Health) | Email K Health support (contact: [email protected]) at least 48 hours before renewal. | Payments are non-refundable in most cases; exceptions may be made at K Health’s discretion. | monthly / annual |
After cancelling
What to check after cancellation
Confirm you received a cancellation confirmation from the platform or K Health support and keep that record.
Check your next billing statement to ensure no further charges are applied.
Helpful links
- K Health Terms of Service - read cancellation and refund clauses.
- K Health reviews on Trustpilot - user experiences and common issues.
- Medical News Today K Health review - independent summary and analysis.
Address
Headquarters
K Health is headquartered in the United States at: 1133 Broadway, Suite 204, New York, NY 10010, United States.
Local presence
There is no verified Singapore office address for K Health. For local consumer issues, retain all documentation and contact the relevant app store or local consumer protection bodies.