Cancellation Persona: Easy Method

What is Persona

Quick description

Persona is a service that appears in multiple forms: a website subscription offering identity or personalized services and an app-based offering known as Persona Growth or Persona: AI Beauty Editor on app stores.

Why this guide for Singapore

This guide explains how to cancel Persona subscriptions from Singapore, what to expect after cancelling, refund rules, and your local consumer rights.

How to cancel Persona

Cancel website subscription (Persona via website)

• Sign in to your Persona account and go to Account Settings to find subscription controls.
• Choose Cancel subscription; cancellation takes effect immediately but you retain access until the end of the current paid billing period.
• If you cannot cancel via the site, contact Persona support (see "After cancelling" for links and contact options).

Cancel app-based subscriptions (Persona Growth / App Store / Google Play)

• If you purchased via the App Store (iOS), cancel through your Apple ID subscription settings in the App Store app or account page.
• If you purchased via Google Play (Android), cancel via Google Play Subscriptions in the Play Store app or your Google account.
• If subscribed through Persona’s app or website, you can also cancel in-app or via the Persona website where supported.

What happens when you cancel

Access after cancellation

Cancellation takes effect immediately but you keep access until the end of your paid billing period for website and app-store auto-renewing subscriptions.

Renewal and future charges

• Auto-renewing subscriptions will not renew after the active period ends if you cancel before renewal.
• For App Store or Google Play purchases, stop renewals through the respective store to avoid future charges.

Data and account status

Cancellation typically stops billing but may not delete your account or data. Check Persona’s account settings or support for data-deletion procedures.

Will I get a refund?

Website subscriptions - general rule

Persona website subscriptions follow a strict no-refund policy: fees are non-refundable and no prorations are given if you cancel mid-period.

Exceptions and enterprise customers

• Enterprise customers under an SLA may be eligible for service credits (not cash refunds) according to contractual SLA terms.
• Persona Growth annual plans may have a Success Guarantee refund in limited circumstances (see next subheading).

Annual Success Guarantee (Persona Growth)

If you purchased an eligible annual Persona Growth plan and did not secure brand partnerships totalling at least the subscription value (USD $180) within 12 months, you may qualify for a full refund.

• You must meet usage criteria, report results, and submit a refund request within 30 days after the 12-month period to be considered.

Persona plans and pricing

Available plans (App Store Singapore prices)

The table below lists App Store IAP and subscription prices visible for the Persona app in the Singapore storefront.

Your consumer rights in Singapore

Cooling-off and digital services

There is no statutory 14-day 'cooling off' right that applies to digital subscription services like Persona under Singapore law.

Practical implication

• Digital content supplied immediately with your consent is typically excluded from a 14-day cancellation right under the Consumer Protection (Fair Trading) Act.
• Persona’s explicit no-refund policy for subscriptions aligns with Singapore law for immediately supplied digital services.

Customer experiences

Positive feedback highlights

• Marketplace reviews (GetApp.sg, Capterra.sg) report high ratings praising ease of use, value, customization, and helpful customer support in startup programs.
• Some global Capterra reviews describe Persona as offering effective verification and good value for money.

Negative feedback highlights

• Other platforms report problems including verification errors, poor image capture, account lockouts, and slow or unhelpful support responses.
• Aggregated ratings on some review sites show low satisfaction for specific users, citing reliability and privacy concerns.

Documentation checklist

What to prepare before cancelling

• Account email and username used to subscribe.
• Subscription receipts or invoice showing plan, price, and purchase date.
• Payment method details (last 4 digits of card or store account information).

What to include if contacting support

• Clear request to cancel and, if desired, request to delete your account or data.
• Attach receipts/screenshots and any reference numbers from previous support interactions.

Common mistakes

Not cancelling in the right place

Many users try to cancel through Persona when the subscription was purchased via the App Store or Google Play.

If you bought through an app store, you must cancel through that store; Persona cannot stop future charges made by the store.

Expecting automatic refunds

Another common mistake is assuming a refund will be issued when cancelling mid-period. Persona’s published policy is no refunds or prorations for standard subscriptions.

Enterprise SLAs and the specific annual Success Guarantee are limited exceptions and require meeting stated conditions.

Comparative recap

At-a-glance comparison

After cancelling

Confirm cancellation

• Save any confirmation emails or screenshots showing the subscription is cancelled.
• Check your next billing date to confirm there will be no further charges after the active period ends.

Where to get help

• Persona help pages: Persona Help
• App Store listing (Singapore): Persona on the App Store (SG)

Address

Company address

Persona Nutrition

35131 SE Douglas Street, Unit 110, Snoqualmie, WA 98065, USA

Use for formal notices

Use the above postal address for formal notices if required. Refer to Persona’s terms and support channels for contract-specific contact details.