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Cancel KERANIQUE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Keranique service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keranique: Easy Method
What is Keranique
Overview
Keranique is a U.S.-based brand that offers haircare and hair-regrowth products marketed primarily to women. It sells topical treatments, shampoos, conditioners, supplements, and full system kits.
Who uses it
Customers use Keranique to address thinning hair, reduce shedding and support regrowth. Products are typically sold via the brand website and third-party sellers.
How to cancel Keranique
By phone (recommended)
- Call Keranique Customer Service at 1-888-237-4131 and request cancellation of your auto-ship or subscription to stop future shipments.
- Ask for a cancellation confirmation number or email and note the date and agent name for your records.
Online account options
- Check your account at Keranique and look for Manage My Account → Billing or Subscription to cancel online if available.
- Be prepared to follow up if the online cancellation does not generate confirmation; some users report difficulty cancelling online.
What happens when you cancel
Future shipments and billing
Cancellation should stop future auto-ship shipments and recurring charges once processed. Timing matters: cancellations close to the next billing date may not prevent that upcoming charge.
Account and data
Your online account typically remains active for order history access even after cancellation. Personal data retention follows Keranique's policies; request account deletion if needed.
Will I get a refund?
Money-back / Risk-Free Trial
Keranique advertises a Risk-Free Trial: return within 14 days of receipt (even empty containers) for a refund of the purchase price less shipping & processing (S&P).
Reference: Keranique FAQ: Keranique FAQ.
Return Policy details and exceptions
- The Return Policy page also describes a 30-day full refund (less S&P) option, including on empty products.
- Consumers are generally responsible for return postage; late returns may be issued store credit valid for 12 months.
- Keep proof of shipment and follow the return instructions to avoid delayed or denied refunds.
Keranique plans and pricing
Pricing overview
Keranique's official site lists prices in USD; the table below shows SGD prices gathered from third-party listings for reference only.
Notes on table
Availability and SGD pricing may vary by seller and platform. Keranique does not publish official Singapore pricing on its site.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Lift & Repair Treatment Spray (eBay.sg listing) | S$8.79 | Per item (30 - 60 ml) | Treatment spray for hair repair |
| Hair Regrowth Treatment, 1-month supply (eBay.sg listing) | S$40.45 | Monthly | Minoxidil topical solution for hair regrowth |
| Complete Hair Revitalizing System (ModeSens) | S$49 | One-off | Full system kit |
| Hair Regrowth Sprayer, 30-day supply (ModeSens) | S$29 | Monthly | Sprayer format of hair regrowth treatment |
| Hair & Scalp Supplements (ModeSens) | S$48 | One bottle | Internal supplement for hair & scalp health |
Your consumer rights in Singapore
Local protections
Keranique does not state Singapore-specific consumer rights or cooling-off periods in its policies. Singapore consumers should be aware of local protections under law.
Practical remedies
- Under Singapore rules (e.g., CPFTA distance-selling principles), a reasonable return window is expected; Keranique's 14 - 30 day returns align with that expectation.
- If you have disputes (failed refunds, unauthorized charges), use your payment provider's dispute/chargeback option and keep documentation.
Customer experiences
Positive feedback
Many users report improved hair thickness, reduced shedding and satisfaction with regrowth and product performance. Positive reviews note restored confidence and visible results for some customers.
Negative feedback and warnings
Common complaints include delayed or missing deliveries, poor customer service responsiveness and aggressive marketing. Recurring billing and refund issues are also reported by some customers.
Documentation checklist
Essential items to collect
- Order number, purchase date, and payment method details.
- Cancellation confirmation (email or call reference) with agent name and date.
- Return tracking number, proof of postage, and photos of returned packaging if applicable.
Additional supporting items
- Copies/screenshots of account pages showing subscription status or billing attempts.
- All email or chat correspondence with Keranique customer service.
Common mistakes
Assuming cancellation was effective
A common error is assuming an online cancellation succeeded without receiving a confirmation. Always get a written or reference confirmation and keep it.
Waiting too long to return
Missing the stated return window (14 or 30 days depending on the policy) may limit refund options and could result in store credit instead of a cash refund.
Comparative recap
Quick plan comparison
The table below summarizes the available third-party SGD pricing and key features for quick comparison.
How to choose
Choose based on treatment format (spray vs topical), frequency (one-off kit vs monthly supply), and price sensitivity. Verify seller reliability before purchase.
| Plan | Price (SGD) | Period | Notes |
|---|---|---|---|
| Lift & Repair Treatment Spray | S$8.79 | Per item (30 - 60 ml) | Budget option from third-party listing |
| Hair Regrowth Treatment (1-month) | S$40.45 | Monthly | Minoxidil topical solution; recurring purchase likely |
| Complete Hair Revitalizing System | S$49 | One-off | Full kit for an initial regimen |
| Hair Regrowth Sprayer (30-day) | S$29 | Monthly | Sprayer format; lower monthly price point |
| Hair & Scalp Supplements | S$48 | One bottle | Internal supplement; complements topical treatments |
After cancelling
Follow-up actions
- Keep cancellation confirmation and monitor your card for future charges for at least two billing cycles.
- If you need a refund, initiate the return promptly and retain shipment tracking and receipts.
Helpful links
Keranique FAQ and returns information are the authoritative sources for cancellation and refunds:
Address
Head Office (U.S.-based)
Keranique is a U.S.-based brand. The head office address on record for associated operations is:
500 Yale Ave N, Seattle, Washington, 98109 US
Notes about contacting from Singapore
If you are in Singapore, expect international customer-service handling and consider using your card issuer's protections (dispute/chargeback) if you cannot resolve a refund or cancellation problem directly.