Cancellation Genomelink: Easy Method

What is Genomelink

Service overview

Genomelink is a consumer genetics service that uses your DNA data to generate trait reports and personalised insights for health, nutrition, fitness and ancestry.

The service offers free basic traits and paid options for unlimited trait access or individual reports sold à la carte.

What it provides

Reports include lifestyle and ancestry analyses derived from uploaded DNA data or linked test results from consumer labs.

Genomelink provides account tools to manage data, subscriptions, and to delete DNA information if you choose.

How to cancel Genomelink

Cancel via the Genomelink website

• Log into your Genomelink account on the site.
• Go to the "PLANS" tab or your profile page and click the "CANCEL" button.
• Cancellation on the website takes effect immediately and access to an Unlimited plan ends the same day.
• See Genomelink help for details: Genomelink Help / FAQ.

Cancel via app stores or email

• Apple App Store subscriptions must be cancelled through your Apple ID subscription settings; Apple controls billing and refunds.
• Google Play subscriptions must be cancelled from Google Play > Subscriptions on Android or the web; Google controls billing and refunds.
• You may also cancel by emailing Genomelink with account and subscription details (see support contact below).

What happens when you cancel

Access and renewals

When you cancel a paid subscription on the Genomelink website, cancellation is effective immediately.

Access to Unlimited plan benefits ends the same day you cancel; auto-renewal will not occur after cancellation.

Data and account handling

You can delete your DNA data or close your account from your profile; deletions are permanent and cannot be undone.

For full details on data handling and account closure, consult Genomelink's terms and FAQ: Terms of Use.

Will I get a refund?

Standard refund policy

Genomelink's standard policy states that all subscription and à la carte purchases are final and non-refundable unless otherwise specified.

Refunds are therefore not guaranteed under the general policy and depend on the exceptions below.

Exceptions and how to request

• 24-hour full refund: If you cancel within 24 hours of subscribing, you may be eligible for a full refund - contact support promptly.
• First-time annual Unlimited plan: If cancelled within 30 days of the start date, Genomelink will automatically process a refund within 5 - 10 working days.
• If your purchase was billed through Apple or Google, refunds and billing disputes are handled by Apple or Google respectively.

Genomelink plans and pricing

Plans at a glance

Below are the main plans and approximate Singapore dollar prices (converted from USD as of 21 Feb 2026).

Genomelink lists prices in USD on its site; SGD figures here are approximate conversions.

Pricing table

Your consumer rights in Singapore

Contract terms and arbitration

Genomelink's Terms of Use include an arbitration clause and class action waiver; legal disputes are generally subject to binding arbitration per their terms.

Review the Terms of Use to understand any agreement to arbitration and how it may affect dispute options: Terms of Use.

Practical rights and steps in Singapore

In Singapore you retain practical consumer options such as asking for clear contract terms, disputing unauthorised charges with your card issuer, and seeking advice from consumer bodies.

If you believe you were mischarged or misled, keep records, contact Genomelink support, and consider contacting local consumer protection organisations such as the Consumers Association of Singapore (CASE).

Customer experiences

Positive feedback

Some long-term customers report satisfaction with the breadth of traits and reports and continue subscriptions for multiple years.

Other users value the free trait offerings and the ability to get many insights from uploaded DNA data.

Issues reported

Negative feedback includes difficulties contacting customer service, unexpected charges, and concerns about ancestry accuracy for some populations, including Asian ancestry.

Reviewers also report occasional account access or data recognition problems and mixed experiences obtaining refunds.

Documentation checklist

What to include when cancelling

• Your full name and Genomelink account email address.
• Subscription details (plan name, billing date, transaction ID if available).
• Clear request to cancel and, if desired, to delete DNA data or close your account.

Records to keep for disputes

• Screenshots of subscription pages, cancellation confirmation, and billing receipts.
• Copies of email correspondence with Genomelink support and any refund confirmations.
• Bank or card statements showing the charge if you plan to dispute with your issuer.

Common mistakes

Assuming cancellation via website affects app-store billing

Example: Cancelling on the Genomelink website does not cancel subscriptions billed through Apple or Google - those must be cancelled through the respective app store.

Failure to cancel at the store level can result in continued charges even after you cancelled on the site.

Missing time-sensitive refund windows

Example: Expecting a refund after 24 hours or beyond the 30-day first-time annual window can lead to disappointment; these exceptions are limited and time-sensitive.

Always contact support immediately if you believe you qualify for a refund under the stated exceptions.

Comparative recap

Quick comparison of plans and cancellation

The table below summarises price, billing period, cancellation route and typical refund eligibility for each offering.

How to use this table

Use the "Cancel route" column to choose the correct path (site vs app store) and check "Refund eligible" for likely outcomes.

After cancelling

Immediate next steps

Save any cancellation confirmation and check that access to paid features has ended if cancellation was processed immediately.

If you paid via Apple or Google, verify cancellation in your Apple ID or Google Play subscriptions page to prevent future renewals.

Helpful links and contacts

Use Genomelink's help pages for official guidance: Genomelink Help / FAQ.

Review Terms of Use for legal and refund details: Genomelink Terms of Use.

Address

Mailing address

Genomelink

2150 Shattuck Avenue, Berkeley, California 94704, United States

Support email and notes

For cancellations by email, include account and subscription details and send to: [email protected].

Keep copies of all messages and confirmations for your records; allow listed processing times for refunds or account changes.